Support Analyst Soc
Resume:
Mostak M. Hossain
Sterling, VA 20164.
******.*******@*****.***
Summary: Over 12 years of experience with SOC Analyst, Application, Services Desk, Desktop Engineer, and tools technology support Analyst. SOC Analyst and experienced IT professional.Acquired CompTIA Security+. IT related areas, organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possessing a deep understanding of information security principles, technologies, and best practices, ensure confidentiality, integrity, and availability of critical data and systems. Proven record of accomplishment designing, implementing, and managing robust security solutions to protect against evolving cyber threats. Proficient and minimize potential impact. Experience in providing PC and Client/Server support to end users and clients. My areas of expertise include Windows 95, 98, NT, 2000, XP Pro, Windows 7, Windows 8, Windows 8.1, and Linux, internet connectivity, installing and uninstalling applications, Phone, iPhone, iPad, MAC, and printer/fax, and emerging with immediate resolution. I am looking for a consulting or permanent position as an application support engineer/Analyst to advance my career as an IT professional.
Education: Passaic County Community College Paterson, NJ
Management Information System
Coursera certifies completion of IT Security: Defense against the digital dark arts.
CompTIA certifies completion of sy0-701 CompTIA security+
Technical Summary
Software
MicroSoft Azure, Microsoft Defender, SCCM, AD Tools, Workspace one, MS Power BI, MS Teams, Windows XP, Windows Vista, Windows 7, Internet Explorer, Firefox, Chrome, Safari, Microsoft Office 2003 & 2007, Symantec Ghost, Remedy, Live Meeting, Office Communicator, DUO, MY Services, Cisco Talos, Virus total, and other OSINT. Splunk, Splunk Enterprise, Splunk Phantom
Open-Source Intelligent Tools: Virus Total. IP void, Abuse IP, URL scan, CiscoTalos, URL void and URL scan etc.
Hardware
Data servers, CAC card readers, Blackberries, PCs, printers (B/W and color), scanners, switches, Hubs, VPN, and routers
Motherboards, Power Supply, RAM, HDD, Printers, Scanners, Routers, Modems, NIC Cards, Hubs, Switches, & Docking Stations
Protocols
TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, VPN.
Server Technologies
AD, BES, Windows Server 2003/2008, Exchange, Print Server, UNIX, and SQL Server
Networking
DNS, DHCP, HOSTS, TCP/IP, VPN, Hummingbird, SMTP, VOIP, and FTP.
Professional Experience:
Fannie Mae Washington, D.C September 2015 to present.
SOC Analyst and Tools technology support Analyst.
Job Description: Assist customer with technical issues Focuses on providing hardware and software support to minimize operational disruption.
Responsibilities:
Responsible for monitoring security events within the environment that come in through various endpoints and responding accordingly. Other responsibilities also include:
Monitor Phishing mailbox/ DLP mailbox.
Experience with identifying malicious IOC and threat actor
Experience with verifying potential malicious activity and differentiate FP
Leading the data analysis function end-to-end (from requirements to report/dashboard delivery)
This includes upfront requirements gathering, followed by detailed data analysis, identification of data sources, creation of schema diagrams, and metrics calculations
Data processing and data quality validation to ensure the best possible data insights are driving the solutions
windows installation/configuration, and upgrades.
Analyze and review regularly security patches for windows and related systems.
Provide high-volume support via processing, ordering, imaging, configuring, and resolving hardware & software issues
Responsible for new hire on boarding teaching and assistance.
Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
aged and maintained inventory of market room hardware assets, including laptops, desktops, monitors, headsets, keyboards, and specialized equipment such as Bloomberg keyboards and B-Units, ensuring optimal performance and availability for trading operations
Managing Trade floor technical support involves a variety of responsibilities, including providing Application and technical support, troubleshooting, and ensuring systems are running smoothly.
Provided Trader and Market Room support break-fix for hardware, such as laptops, desktops, tablets, and associated peripherals. Responsible for configuring and setting up conference rooms.
I collaborated extensively with traders enhancing their workflow by supporting and optimizing applications including Bloomberg, Thomson Reuters, Tradeweb, Aladdin, Intex Dealmaker, INTEXcalc, etc.
Provided Bloomberg Customer Support critical focus areas management of various client workflows and hardware/software issues.
Assisted executives and VPs in managing their schedules, including calendar setup, meeting room reservations, and the daily use of essential applications.
Experience in using tools such as My Services, Rsa, Good App, Remedy, blackberry, SCCM, DUO, and AD tool etc.
Troubleshoot offsite users with VPN problems; pin reset, token fix, and unlocking account.
Troubleshot network connectivity, network printing and user access issues.
Perform troubleshooting, debugging, and root cause analysis.
Perform Installation, implementation, upgrades, maintenance, and support of the Storage Area Network
Assisted users via telephone, email, remotely and on site with IT related problems
Experience in supporting BYOD iPad, iPhone, Android, Jabber, cisco and turret soft and hard phone etc.
Experience in using tools such as My Services, Rsa, Good App, Remedy, blackberry, SCCM and AD tool etc.
Used Remedy as a ticketing system for logging and tracking all services calls.
Checked the compatibility of application used hummingbird.
Handled inbound technical support calls in a busy environment while maintaining polite and friendly manner.
Assisted user with network, modems, printers, hard drives, memory cards, USB products, and wireless issues.
Create user Account, Password reset and elevating rights to all users with Active Directory
Supported users' questions involving various MS Office program, especially Word, Excel and Outlook
Experience in using Outlook, enabled items, calendar appointments, out-of-office message, email groups with rights, created PST folders, email accounts, and updated security patches.
Blackberry Support for field technicians and various internal customers.
Provided Blackberry assistance to users with battery, password reset, software upgrade, and email/text issues
Supported several Xerox printers, copiers, fax machines and other various multifunctional products.
Experience in supporting Windows operating systems (XP, NT and 2000), outlook, internet, FTP, Microsoft Office, anti-virus programs, Remedy, Siebel, and Webex
Troubleshoot offsite users with VPN problems; pin reset, token fix, and unlocking account.
Created and filed various office documentation using MS Office applications.
Involved and responsible for creating weekly status reports regarding.
Recorded new PC installs and/or upgrades into MS Excel Asset Inventory Database
Followed up on outstanding calls and issues with users to ensure final resolution.
Experience in supporting Bloomberg and trade web applications.
Professional Experience:
Freddie Mac Mclean, VA August 2013 to September 2015.
Services Desk/Application support
Responsibilities:
Helped managed workgroup activities for the installation, repair, update of computers, printers, and scanners
Tasks include monitoring and initiating security training, updates, patches, enforced all security policies and directives
Troubleshoot offsite users with VPN problems; pin reset, token fix, and unlocking account.
Ensures new user accounts and end users are configured to access appropriate resources (i.e. printers, map network drives, Microsoft Outlook email, and share drive permissions).
Monitored the Help Desk Ticketing System remedy as part of our SLA and metrics system.
Creates, troubleshoots, and manages user and group accounts using Active Directory.
Manages and resolves user trouble tickets using remedy Ticketing System.
Strong knowledge with MS office suite especially MS outlook by enabled items, out-of-office message, and email groups with rights, and created PST folders.
Deployed Host Explorer (Previously Hummingbird) as a PC-to-host emulator also used Host Explorer on various browsers.
Used Host Explorer/Hummingbird for migrating Windows XP to Windows 7
Troubleshoot basic to advanced hardware and software issues on a wide variety of machines, including Mac and Windows operating systems on site and remotely using Web-ex Remote Support and ADFS
WinXP and Win7 installation and support and Connectivity to external websites
Performed Help Desk / PC Level I and Level II support for users and clients.
Upgraded various laptops and desktops to the latest patches and Antivirus software.
Implemented Quality Control procedures to ensure full compliance with company policies and procedures.
Followed up on outstanding calls and issues with users to ensure final resolution.
Performed both hardware and software installations for Dell products while doing major PC rollout.
Smartphone assistance to users with battery, password reset, software upgrade, and email/text issues
Assisted user with network, modems, printers, hard drives, memory cards, USB products, FireWire, and wireless issues.
Assisted user to create username, reset password and give user writes with Active Directory
Professional Experience:
INOVA Inc, Fairfax Hospital Falls Church, VA 22042 March2012 to July 2013.
Desktop Engineer
Job Description: Assist customer with installing and upgrading software and support and resolving any technical issues customer faces on their daily operation. The primary focus is to resolve technical issues to minimize operational disruptions.
Responsibilities:
Provide management against extensive process requirements as well as expeditious problem resolution in a fast-paced, SLA centric, metrics driven, broad, international, & multiplatform environment
Assist User with Installing Windows 7, Windows XP Professional, Windows Vista Business and Linux; NTFS permissions, diagnosing, troubleshooting, and support; backup and recovery
Support and assist user with Install Windows Server 2008 Windows 8, Windows 8.1, and Linux
Windows Server 2003; creating and administering user and group accounts; configure TCP/IP protocol suite; administer file and print services
managed and install zebra printer
configured and install Honeywell scanner
setup up tapanza signature pad
Active Directory design and implementation, manage and administer group policy configuration; implement/configure Windows 2008 security options; diagnose/troubleshoot
TCP/IP installation, IP addressing, and subnetting; diagnose and troubleshoot
Install/configure motherboards, NICs, SCSI & peripheral devices, upgrade memory, adapters
Used Host Explorer/Hummingbird for migrating Windows XP to Windows 7
Checked the compatibility of the application used hummingbird.
Install and configure Cisco 2600 series routers and Cisco switches (CLI); routing protocols; configure WAN, STP, VLANs, NAT, Access lists, and troubleshooting LAN/WAN problems.
Use of VMware, Oracle VM, Virtual PC for testing/troubleshooting
·Ethernet switches and routers, network cabling
Supported inbound technical support calls in a busy environment while maintaining a polite and friendly manner.
Diagnosed and trouble-shot a variety of software and hardware issues for both Mac and PC and multiple operating systems.
Created concise and complete footprints tickets for client's computer, software and hardware issues.
Acted as a resource desk for other Technical Help Desk personnel with problems/issues when needed.
Assists with diagnosing malfunctions and repairing desktop computers, monitors, printers, keyboards, modems, and other related peripherals, by disassembling and inspecting for defects
Maintaining the inventory for all computer equipment.
Perform both hardware and software installations while doing major PC rollout.
Offered Blackberry and I phone assistance to users with battery, password reset, software upgrade, and email/text issues
IMC Inc. - Charlottesville, VA February 2010 to January 2012.
Application support Analyst
Job Description: Government industries on Windows and UNIX platforms. Possess experience in gathering and analyzing requirements, writing test plans, building test cases and scenarios, setting up test environments, preparing test data, executing test cases and scenarios, developing requirement traceability matrixes (RTM), and bug documentation following Agile and Waterfall SDLC methodologies. Enjoys working collaboratively with testers, developers, and other team members in testing complex projects and in the overall enhancement of software product quality.
Responsibilities:
Gathered and analyzed user/business requirements and developed system test plans.
Regularly followed up with development team to discuss discrepancies identified during testing.
Involved in writing and executing various test cases and test scripts.
Performed database backend testing by creating SQL Queries to verify the data integrity and consistency.
Developed SQL and PL/SQL Scripts and carried out Back-end testing, Data Validation and Data conversion testing.
Used JIRA for bug tracking and reporting; also followed up with the development team to verify bug fixes and update bug status.
Created and filed various office documentation using MS Office applications.
Involved and responsible for creating weekly status reports regarding the progress of testing process.
Performed execution of test cases manually to verify the expected results.
Performed functional, regression, positive, negative and system testing manually.
Met with the developers and technical content writers regularly to update the test documents.
Coordinated UAT testing activities and reported progress.
Prepared and executed test cases as per the Functional Requirement document.
Tracked defects and facilitated defect review meetings with team leads.
Regularly interacted with developers, business analyst and users.
Worked with Users and Business Analysts to define and design test scenarios and test data.
Developed Requirement Traceability Matrix for each project to ensure all requirements were mapped to test.
Developed VB script for automated test procedure using Quick Test Professional.
Created the Regression Test cases and automated them for the purpose of regression testing.
Developed and maintained automated test scripts to support regression testing and participated actively in system testing and regression testing.
Participated in defect review meetings with the team members and monitored defect status.
Wrote SQL queries to test data Integrity and performed database testing for the application.
Used Quality Center for bug tracking and reporting and then followed up with the development team to verify bug fixes and update bug status.
Managed the testing process, logged, and tracked defects using Quality Center.
Enhanced the test scripts through Check Points and Parameterization.
Created and executed SQL queries to perform data integrity testing on an Oracle Database.
Environment: Oracle, SQL Server, Quality Center, Quick Test Pro, JIRA, Load Runner, Windows XP, UNIX, XML, HTML, Visual Basic, ASP.Net, Mercury Tools, J2EE HTML, C, C++
Contact this candidate