Case Management Service Porter

NICOLE M. LEBLANC

Leicester, MA ***** E- mail: ***********@*****.*** Mobile: 508-***-****

RESIDENTIAL & CASE MANGEMENT COORDINATOR

Vastly acclaimed Residential Counselor offers 15 years plus of experience providing case management and support to a

diverse population ranging in age, socioeconomic status, health and wellbeing challenges. Proven ability to supervise

support staff, implement programs; establish and maintain community partnerships through existing and new initiatives.

● Positive Communications ● Individualized Program Implementation ● Leadership

● Community Engagement ● Staff Supervision ● Health Ins. Verification

● Treatment Plan Development ● Policies & Regulations ● HIPPA regulations

JYL Transportation Fitchburg, MA. 2023-2024

>Transport of Autistic children to and from various programs throughout Worcester and surrounding towns

>Transport Elderly clientele to medical appointments throughout Worcester county and surrounding towns

>Conduct regular vehicle inspections and maintenance

>Maintain consistent appropriate contact with clientele and family members when necessary

>Maintain regular effectiveCommunication with dispatch and supervisors

>Complete required paperwork on timely basis

>Adhere closely to safety measures on and off vehicle at all times

>Operate vehicle equipment and communication tablet efficiently

Habitat for Humanity MetroWest/Greater Worcester, Worcester,MA

ReStore Volunteer Manager 2019-2020

Recruitment, retention and placement of ReStore volunteers for the Worcester and Ashland location

Train new volunteers on safety, policy and procedure. Ensure each volunteer has appropriate PPE needed for the

volunteer experience.

Organize volunteer programs and task management to ensure a productive enjoyable experience for both the

ReStore and volunteers.

Generate reports on ReStore volunteer activity, provide service hour verifications, update, maintain and conduct

monthly volunteer orientations.

Involved and participate in fundraising efforts and events. Assist with information tabling events at fairs, farmers

markets and festivals. Outreach establishments within the community for volunteer engagemen.t

Habitat for Humanity, Worcester, MA 2018-2019

ReStore Associate

Serve as an Ambassador for Habitat for Humanity

Customer Assistance and service; Greet and thank for their business, load and unload items from vehicles,

respond to inquiries regarding donations, merchandise prices, store hours, general store navigation.

Cash register duties; cashing out customers, issuing credits as needed, balancing cash drawer, preparing bank

deposit, run end of day report.

Lead/Supervise and work with volunteers.

Assist with pick up of donation from private donors and donor partnership affiliates.

Clean, test, price and organizations donations.

Contribute to the creative process with the ongoing process of store organization and presentation.

Follow up with Donations supervisor for any assistance needed with phone calls and call logs.

Demonstrate flexibility in an ever changing fast paced environment.

YMCA Central/Greendale Branches, Worcester, MA 2005- Present

Wellness Center Instructor/NASM Certified Personal Trainer/TRX class instructor/Group Exercise

Instructor/LIVESTRONG Coach

Instruct, educate, motivate and supervise members in the Wellness Center.

Enforce the rules and regulations of the YMCA.

Develop personal training programs for individual clients and assist with implementation.

Teach a group TRX suspension training class bi-weekly.

Assist in the planning of various fundraising events such as: Live Strong, Boys & Girls On the GO. Yielding

thousands of dollars, ensuring the continued growth and longevity of these programs. Livestrong addressing the

reintroduction of physical activity for cancer survivors, nutrition and exercise for Boy & Girls on the GO.

Worcester Housing Authority (WHA), Worcester, MA 2007-2018

Social Services Coordinator

Supported five federally-funded buildings in the city – three elderly housing developments and two

developments housing mentally and physically challenged young adults, servicing over 2000 residents total.

Researched and coordinated social, educational, vocational and recreational services and activities for WHA

residents.

Supervised support staff team of 3-5 depending on specific company goal. One of which being the annual

Christmas party for children residing at the WHA family sites, providing gifts and a holiday meal to promote a

positive holiday experience for the family site residents.

Engaged with residents to assess community resource needs, and assisted in the development and

implementation of programs to address them. Such as weekly food pantries, health fairs and crime watch

meetings.

Collaborated with community groups and agencies to increase opportunities and services for WHA residents.

Assisted in the preparations of the grant development process.

Performed outreach and engaged with individuals representing diverse racial and ethnic cultures.

Collaborated extensively with the social services delivery community. One of the primary vendors being Elder

Services of Worcester, achieving a high rate of success in acquiring services for the elderly in the housing

developments under my supervision.

Assisted in the Office Administration Department as needed.

Community Healthlink, Worcester, MA 2001-2007

Program Coordinator (2004-2007)

Managed the clinical and administrative operations for the Supported Housing and McGowan programs.

NICOLE M. LEBLANC E- mail: ***********@*****.*** Mobile: 508-***-**** Page 2

Supervised a staff of 10, which included: monitoring job performance, review of client caseloads and adherence

to company policy and procedure.

Planned, implemented and evaluated rehabilitative services for nearly 50 clients.

Ensured that each program was in compliance with Department of Mental Health, Department of Public Health /

Housing and Urban Development regulations.

Assistant Coordinator (2003-2004)

Managed 25 clients, entailing medication monitoring, implementation of treatment plans, access to community

resources, supervising the adherence to daily living skills.

Residential Counselor I, Worcester Residential Assistance Program (WRAP) (2001-2003)

Designed and implemented treatment plans, and taught daily living skills; while monitoring patient medications

and oversaw the Medication Administration Program.

Quinsigamond Community College, Worcester, MA

Associates Degree Liberal Arts, Certificate in Human Services

Certified in CPR, First Aid, Vital Sign, AED, Medication Administration Procedure

Certificate in Mental Health

Certified in YMCA Healthy Lifestyles Principles, NASM certified Personal Trainer, AFAA certified Group Exercise Trainer,

Senior Fitness Specialist

Human Rights, Confidentiality, HIPPA guidelines, Ethics, Boundaries, Schizophrenia, Depression, Dual Diagnosis, Relapse

Prevention, Sex Offenders, Medication Education, Infection Control, Hepatitis, Wellness and Medicare Part D., Fraud

Prevention for the Elderly, Cybex Research Institute Workshop (Load Principles and Coaching Strategies), Lockton Back

Safety, Fall Safety, Ladder Safety, Slips, trips and falls Prevention, HFH Voluteeringg

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