Data Entry Administrative Assistant

Lisa Manous

Healthcare Management

************@*****.*** • 307-***-****

Gillette, WY 82718

Summary

Certified Emergency Medical Dispatcher and customer-centric professional with 15+ years of experience overseeing all facets of healthcare operations with focus on providing high-quality customer services and record-keeping in administrative functions.

Qualifications Summary

Vision-driven individual; known for directing key healthcare functions and devising effective strategies to deliver healthcare program improvements via care management expertise.

Profound knowledge in utilization of latest technologies, such as Microsoft Word, Excel, Access, PowerPoint, and Microsoft Windows.

History of developing and nurturing relationships with clients and all levels of departments to attain targeted goals.

Motivated and dedicated; adept at delivering administrative assistance in various functions, such as answering multi-line phones, scheduling, computer-aided dispatch, and computer mapping.

Career Experience

Liveops HQ, Scottsdale, AZ2021 – Present

Independent Contractor/Health Advocate (Remote)

Deliver outstanding customer service for a utility company. Utilize multi-screen computer systems, radios, and multi-line phones to provide continuous and on-time services. Facilitate clients to address and resolve issues by providing best services. Build and maintain positive relationships with teams and clients.

Managed caseload of ~500 patients by scheduling and Providing ongoing support.

Attained targeted goals with focus on data collection to streamline projects.

Fulfilled patients’ needs by remaining flexible and demonstrating excellent professional skills.

Met client’s deadlines to deliver high-level services.

Professional Gap 2015 - 2016

Suffered from health issues and multiple surgeries and also divorced in same time frame. Traveled back and forth from WY to CA to care for Mom till her death in 2016. Relocated back to CA in 2017 to serve relatives. In 2018 became permanently disabled. Relocated back bought house, settled, and decided to work remotely.

Wyoming Department of Transportation Driver Services, Gillette, WY 10/2015 – 05/2016

Examiner

Offered excellent customer service to public while issuing, renewing, and verifying status of State Identification Cards and Driver’s Licenses. Attended phone calls by answering multi-phone lines to address multiple inquiries related to status of ensuring records, privileges, and requirements. Ensured data entry accuracy for continuing State RIS and Docman systems as well as receiving payment for services.

Managed and monitored law enforcement matters to guide customers for completion of requests.

Oversaw complicated situations by dealing with violent people and diffusing the situation.

Oversight newly released prison inmates to14-year-old children for driving tests for license.

Ramada Plaza/Clarion Inn, Gillette, WY 07/2014 – 01/2016

Front Desk Agent

Delivered outstanding customer service to public by generating, extending, and ensuring status of customers’ reservations. Attended multi-phone lines by overseeing inquiries, requests, and guest transactions and motivating guests to appreciate hotel property and amenities. Steered money transactions for charges, credits, and guest purchases. Built and maintained positive communication with all hotel departments, guests, and management.

Ensured accurate data entry to monitor guest information systems, covering Opera.

Utilized excellent judgmental and creative thinking to manage guest and hotel problems to develop incentive protocol.

Antioch Unified School District, Antioch, CA 11/2010 – 06/2013

Instructional Assistant Special Education

Prepared and updated student files. Synergized with school district and student families for proper interaction. Assisted students to plan career goals, creating resumes, attaining work experience, and job hunt for optimum student self-esteem. Guided students about social/emotional boundaries by utilizing innovative social skills.

Achieved targeted goals by tracking accurate data entry records of academic and social goals and achievements.

Performed Community Based Instruction Class teaching life skills for 18-22 -year-old young adults.

City of Richmond Police Department, Richmond, CA 06/2009 – 02/2010

911 Spatcher I

Offered best customer service by overseeing messages, resolving questions, and leading callers to suitable departments. Dispatched emergency services, covering police, fire, medical dispatch, ambulance, and utility services for four cities. Ensured accurate data entry for computer-aided dispatch system.

Received and answered multi-phone lines, comprising 911 lines and business lines.

Career Note

Lisa’s Little Angels Daycare, Antioch, CA 04/2003 – 01/2008

Daycare Provider/Foster Parent

Delivered care support for more than 40 foster children by providing safe and loving environment for children.

Performed 200+ educational hours for parenting and child development training.

Additional Experience

Communications Operator, Underground Service Alert, Concord, CA

Education & Credentials

Degree Type Major: English & Minor: Psychology (Ongoing)

Institution, Location, Dates

Earned an A with a certificate from The Public Safety Dispatchers Course, 2008

Evergreen Community College, South Bay Regional Training Consortium, San Jose, CA

Completed 17 units & earned a certification in Microsoft Office System with a 4.0GPA, 2008

Los Medanos Community College, Pittsburg, CA

Completed 16 units in English & Psychology, 1988

Solano Community College, Suisun, CA

Earned a High School Diploma, 1986

John Swett High School, Crockett, CA

Earned a T-Score of 59.9 on the P.O.S.T. test

Earned an Emergency Medical Dispatch Certificate, 2009

Awards

Won an award for best employee customer service

Award for the quarter in 2015 at The Clarion Inn

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