Property Manager Customer Service

MARKISHA GRAHAM

Jacksonville, Florida ***** 904-***-**** ****************@*****.***

Objective

An innovative professional who will continue to develop and excel in leadership and knowledge. Seeking a position within your company that will enhance my strong customer service and property management skills.

Skills

Multidisciplinary Team Collaboration

Data Entry

Proficient in Microsoft Office Applications

Sales

Time Management

Interpersonal Skills

Appfolio Experience

Marketing & Leasing

Contract Negotiation

Property Maintenance & Repairs

Critical Thinking Skills

Detail Oriented

WPM-40 +

Data Analysis

Problem Solving

Account Management

Tenant Relations

Regulatory Compliance

Scheduling

Budgeting & Financial Management

Work History

Property Manager 06/2020-02/2024

Palm Trace Apartments-Jacksonville, Florida

Inspects the property and its surroundings.

Ensures the safety of residents and guests.

Maintains records by filing checks and work orders.

Prepares and responds to queries and maintenance requests from existing tenants.

Meets potential tenants to view different properties, communicate prices, and terms to clients.

Posts notices to tenants’ units.

Establishes tenant expectations for security deposits and procedures for rent and amenities that will be part of the lease.

Prepares potential tenant background checks, including reference letters, rental history, income verification, and lease application.

Prepares documentation such as lease renewals, notices, newsletters, etc.

Assistant Property Manager 03/2015-05/2020

The Southerly at Southbank-Jacksonville, Florida

Collected rent in a timely manner and ensured that all revenue data was posted correctly in the accounting system.

Filed evictions when applicable and stayed informed of local laws and policies.

Issued lease violations when necessary and worked closely with the property manager to ensure community guidelines were being met.

Reviewed and approved applications and ensured proof of income and applications were within community qualification guidelines.

Completed audits on move-ins and ensured that all applicable monies were paid and all necessary leasing documents were executed and uploaded.

Ensured that all residents’ current and future scheduled billings were correct.

Completed monthly reports in accordance with company guidelines.

Assisted with the property budget and coded and assisted in preparing and uploading bills and submitted them for approval.

Troubleshooted and resolved resident situations before being escalated to the property manager.

Assisted with leasing, when necessary, and led tours.

Escalated service requests and worked with the property team to ensure adherence to customer service standards.

Worked closely with the property manager to ensure the property is meeting the budgeted occupancy and leasing goals.

Assisted the property manager with hosting resident functions and maximizing resident renewals.

Leasing Consultant 08/2013-02/2015

Bayside at Peninsula-Jacksonville, Florida

Stayed informed about local rental market trends, competitor activities, and industry regulations.

Participated in property marketing events, outreach programs, and promotional activities to maximize property visibility.

Managed all aspects of the leasing process, including leasing apartments to qualified prospects, preparing lease paperwork, and assisting future residents to ensure a smooth move-in.

Responded to in-person, phone and email inquiries, provided leasing information, and scheduled appointments.

Assisted with completing weekly, monthly, and special reports.

Determined resident needs and responded promptly to any resident concerns.

Effectively and accurately explained all lease and community policies to new and current residents.

Planned, organized, and conducted resident functions as directed by the property manager.

Followed all ethical standards, fair housing regulations, and company policies in all leasing activities.

Education/Certification

Real estate License Current

Watson Real Estate School

High School Diploma 05/2008

Jean Ribault High School-Jacksonville, Florida

References Available Upon Request

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