Client Advocate Customer Service
Resume:
Dena Lathrop
Grants Pass, OR *****
************@*****.***
PROFESSIONAL SUMMARY MY WEBSITE
** ***** * ****** ** experience as Client Advocate. Bachelor of Science in Social Sciences.
An adept prioritizer who demonstrates outstanding professional attitude and attention to detail skills. Adept in sales, customer acquisition, new client acquisitions. Authorized to work in the US for any employer
Work Experience
Supervisor
Sodexo - McMinnville, OR
October 2022 to Present
Client Advocate
Henderson House - McMinnville, OR
February 2010 to Present
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Collect evidence to formulate a defense or to commence legal action, such as by questioning clients and witnesses to determine the facts of a case.
Assist in the development of federal and state programs, the drafting and interpretation of laws and legislation, and the establishment of enforcement processes. Prepare and draft legal papers such as wills, deeds, patent applications, mortgages, leases, and contracts. Put forward sufficient evidence to support a client's defense or to incriminate a defendant in a criminal or civil case.
Graphic Artist
Copy Cats - McMinnville, OR
October 2021 to October 2022
Printed out charts, graphs, and other artwork using a computer. Created layouts and visuals for online websites, company logos, and product illustrations. Consulted the client to decide on the layout design. Entered data into a computer to produce layouts for a client or supervisor. Maintained a photo or image archive.
Consulted with clients and supervisors on rough sketches, making revisions as needed. Developed negatives and prints to make layout pictures. Fabricated designs, concepts, and sample layouts based on knowledge of layout principles and eye- catching design concepts.
Chose the style and size of the type, as well as the size and layout of the illustration and copy. Finalized layouts by marking, pasting, and assembling. Reviewed the noshed designs and make any necessary corrections. Produced new photos using computer software.
Produced still and animated graphics for live and recorded television news programs. Photographed layouts for supervisors or clients.
Prepared materials, products, or services using graphics and images. Examined new software or design ideas.
Prepared notes and directions for employees assembling and preparing nal layouts for printing. Front Of House Manager
Auggies - Lafayette, OR
February 2018 to December 2020
Monitor and analyze employee performance to maintain smooth operations and conformity to the facility's policies and procedures.
Plan and manage the activities of staff and convention employees for meetings that will be conducted at a certain location.
Assign responsibilities to employees and plan shifts. Train employees.
Greeting and welcoming guests.
Supervise and sustain temporary or permanent accommodation facilities. Education
Bachelor Of Science in Social Sciences
Portland State University - Portland, OR
June 2008
Associate Of Applied Science in Sociology
Chemeketta Community College - Salem, OR
June 2005
Skills
• Discretion
• Stress Management
• Accountable
• Customer Service
• New Client Acquisitions
• Customer Service Management
• Problem Identication
• Professional Attitude
• Prioritization
• Sales
• Independence
• Customer Acquisition
• Committed
• Customer
Service Training
• Budgeting
• Quality assurance
• Preschool experience
• Software troubleshooting
• Databases
• Computer skills
• Customer service
• Bookkeeping
• Accounting
• Microsoft Excel
• Office management
• Google Suite
• Administrative experience
• Typing
• Front desk
• Hotel experience
• Supervising experience
• Management
• Restaurant experience
• Hospitality
• Guest services
• Cooking
• Upselling
• Leadership
• Bartending
• Outpatient
• QuickBooks
Links
http://denalathrop.cv.ink
Certifications and Licenses
Bartender License
OLCC Service Permit
Food Handler Certification
Driver's License
Assessments
Administrative assistant/receptionist — Completed
February 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Case management & social work — Proficient
October 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
October 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Recruiting — Proficient
June 2023
Managing the candidate sourcing and selection process Full results: Proficient
Office manager — Completed
August 2020
Scheduling and budgeting
Full results: Completed
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Analyzing data — Completed
August 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Supervisory skills: Motivating & assessing employees — Proficient October 2023
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Principles of accounting — Completed
November 2023
Preparing financial records according to federal policies Full results: Completed
Bookkeeping — Completed
November 2023
Calculating and determining the accuracy of financial data Full results: Completed
Medical receptionist skills — Completed
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Attention to detail — Completed
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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