Customer Service Representative

Monique Bennett

619-***-**** ************@*****.***

SKILLS

Dependable, patient and compassionate, attentive to detail, fast learning, problem-solving, collaborating, organization, decision-making, customer service, active listening, critical thinking, professionalism, and leadership

EXPERIENCE

IHSS, National City, CA January 2021 – Present Caregiver

• Assist clients in-home with medications as prescribed by doctors

• Assist with day to day functions to maintain clients level of independence

• Cook, clean, shop, and take clients to doctor’s appointments

• Help clients find housing resources

• Assist with bathing protocols and ensure a high level of hygiene

• Communicate with clients’ families and keep up to date with progress of clients

• Build rapport and create a comfortable environment for clients

• Provide long term care – currently assisting a client for over two years

• Received elderly care training certificates through IHSS

• Clean driving record

Office Depot, Roswell, GA January 2007 – March 2009 Cashier

• Customer service representative – engage with customers for a positive customer experience

• Handle customer cash and credit card transactions

• Provide logistics support by stocking supplies and ensuring organization

• Handle printing orders, restock and maintain machines

• Maintain clean environment and protect company assets

• Evaluate customer’s needs to determine additional offerings or services needed EDUCATION

GED from Job Corps June 2003 – 2004

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