Customer Service Human Resources
Resume:
Terri Jaramillo
Albuquerque, NM *****
****************@*****.***
To obtain a position in the Administrative/HR, Hospitality/Night Audit, CS (remote) Audit/Payroll & Accounting field
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Enrollment Benefits Councelor
Eastridge Workforce Solutions - Albuquerque, NM
October 2022 to December 2023
• Remote benefits enrollment Counselor, work from home, inbound/outbound calls, Enrolls qualified clients in healthcare, dental, life insurance, follow up on status of enroll applications,Utilizing Workday
• Troubleshooting clients accounts, customer service, working in a fast pace setting, able to meet deadlines with a professional manner
Human Resources Generalist
Crossroads for Women - Albuquerque, NM
August 2020 to July 2022
• HR functions, responsibilities for the day to day HR functions which include policies and procedures and programs related to employment, HRIS, compensation, benefits, performance, interviewing, employee relations, background checks, drug screening
• Payroll ADP, timekeeping, Kronos, HIPAA, Workday Experience Tax Preparer (Seasonal) 12 yrs.
Self
January 2012 to May 2020
Seasonal Tax Preparer- Individual, self employed, 1040,1041,1099, W2, preparations, Business Registered
Night Auditor-Human Resource Asst
Marriot Pyramid/Super 8 - Albuquerque, NM
May 2017 to July 2020
• Guest check-ins/out, keys, Night Audit, Shuttle service to airport
• Understands principles of auditing, balancing and closing, process cash/credit card transactions, Customer Service, Confidentially maintain employee personnel data/STD/LTD Benefits Enrollment./Night Audit, cancellation reports front desk/housekeeping
• Payroll ADP processing, record keeping
• Process new hires/terminations, Orientation, Training
• Employee Relations, Recruiting, Random drug testing
• Schedule Seminars, Job Fairs
• All other duties assigned
Payroll Customer Service Representative
Payday Inc - Albuquerque, NM
April 2014 to December 2016
Responsible for processing biweekly/weekly/monthly payrolls, validate hours, audit time, setting up and validating employee deductions, set up employee/employer direct deposits, GL entries
• Research solutions, set up new bank accounts for clients, key payroll of hours/dollar amounts and/or changes in pay, status, or benefits, trains remote clients, provides ongoing customer service and issue resolution for new and transitioning clients including onsite training
• Assists the tax department with reconciling client taxes/wages/financial reporting in accordance with tax laws
Human Resource/Payroll
Cornell Companies - Albuquerque, NM
June 2009 to March 2014
• Managed new hires/terms, orientation, benefits enrollment, garnishments STD/LTD/LOA,
• Maintained Confidential personnel records/recruit new hires, background checks, drug testing, employment verification, orientation, Workday experience, HIPPA laws
• Process all ADP Payroll, timekeeping, kronos, unemployment compliance, cash handling AP-Data entry
Honeywell Avionics - Albuquerque, NM
Feb 2003 to December 2008
Accounts Payables/Receivables, Collections 2003 - 2008
• Responsibilities: AP, AR, bank reconciliations, financial preparation, invoicing, posting/balancing to the general ledger, data input, 10 key by touch, troubleshooting discrepancies, data entry, collections/ account resolution
• Maintained bank reconciliations accounts, balancing, data input, financial prep., balanced daily customers transactions
• Team leader 3/ten key by touch, all other accounting/administrative duties assigned, customer service, general ledger, data input
Bank Reconciliations Analyst/Payroll
Kinko's Service Corporation - Ventura, CA
Febuary 1991 to Jan 2002
• Maintained a large division of bank reconciliations accounts, balancing to the bank statement/ general ledger, data input, financial prep., reconcile any discrepancies, balanced daily customers transactions
• Payroll processing, update employee data, generating monthly reports
• Balancing daily cash, credit card transactions
• Team lead of 15 outstanding co workers, all other accounting/administrative duties assigned, customer service
Education
High school or equivalent
High School Equivalency
1982
Skills
• Office Experience: ADP Payroll, HR (10+ years)
• Customer Service skills (10+ years)
• Scheduling (5 years)
• Billing (10+ years)
• Customer Service (10+ years)
• Microsoft Word (10+ years)
• Quickbooks (5 years)
• Excel (9 years)
• Outlook (10+ years)
• Microsoft Office (10+ years)
• HR (5 years)
• Payroll (10+ years)
• ADP (5 years)
• Microsoft Excel (10+ years)
• Receptionist (5 years)
• Kronos (5 years)
• Human Resources (5 years)
• benefits (5 years)
• training (5 years)
• Employee Relations
• MS Office (10+ years)
• Powerpoint (Less than 1 year)
• Recruiting (4 years)
• HRIS (5 years)
• access (Less than 1 year)
• Bank Reconciliation
• Night Audit (2 years)
• Accounts Payable (3 years)
• Journal Entries (2 years)
• Account Reconciliation (3 years)
• Accounts Receivable (3 years)
• SAP (2 years)
• General Ledger Accounting
• General Ledger Reconciliation
• Human resources management (5 years)
• Benefits Administration (5 years)
• Financial Report Writing
• Office Management (2 years)
• Financial Analysis (1 year)
• Computer literacy (10+ years)
• Front desk (5 years)
• Hospitality (2 years)
• Event Planning
• Google Docs
• Negotiation
• HR sourcing
• Time management
• Social media management
• Cash handling
• Communication skills (10+ years)
• English
• Purchasing
• Tax Experience seasonal (10+ years)
• FMLA
• Data collection
• HIPAA (5 years)
• PeopleSoft
• Employee evaluation
• Oracle HCM
• Phone etiquette
• Data entry
• Analysis skills
• Live chat
• Human resources
• QuickBooks
• Accounts payable
• Accounting
• Accounting software
• Microsoft Excel
• Communication skills
• Time management
• Analysis skills
• Customer service (10+ years)
• Employment & labor law
• Microsoft Office
• Organizational skills
• Workday
• Payroll
• Administrative experience
• Ceridian
• Pivot tables
• Medical terminology
• Google Docs
• Zendesk
• Windows
• Cold calling
• Clerical experience
• Hospitality
• Technical accounting
• Care plans
• Patient monitoring
• Call center
• ADP (6 years)
• Microsoft Word
• HRIS
• Recruiting (5 years)
• Kronos
• Taleo
• PeopleSoft
• Conflict management
• Interviewing
• Leadership
• Customer relationship management
• Training & development
• Debits & credits
• Cash handling
• Business requirements
• Negotiation
• Tax experience
• Personal assistant experience
• Account management
• Financial accounting
• HIPAA
• Databases
• Software troubleshooting
• Account reconciliation
• General ledger reconciliation
• Bookkeeping
• Accounts receivable
• Microsoft Outlook
• Oracle
• Medical records
• Customer support
• Computer networking
• Data mining
• Data analysis skills
• GAAP
• ATS
Certifications and Licenses
CPA
Enrolled Agent
Driver's License
Fundamental Payroll Certification
Certified Payroll Professional
Senior Professional in Human Resources
Assessments
Administrative support professional fit — Proficient January 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Recruiting — Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate