Collections specialist

Desiree Gillett

Financial Analyst/Collections

.

Phone Number 385-***-****

Email ******************@*****.***

Address Magna, Utah 84044

Proactive individual with a strong background in the financial services industry. Expert communicator with the ability to effectively negotiate payment plans with delinquent customers. Possesses a high degree of accuracy when dealing with sensitive data and is highly organized with the ability to prioritize multiple tasks.

SKILLS

Records Management

New Hire Training

Team Oriented

Billing Practices

Credit and Collections

Payment Acceptance

Goals and Performance

Organizational Skills

Collection Agency Relations

Loan Origination and Underwriting

Credit Holds Oversight

Commercial Lending and Refinance

Persuasion Strategies

Microsoft Office

Skip Tracking

Denial Appeals Process

Locating Debtors

Accounts Payable and Accounts Receivable

AR Aging Reports

Excel, SalesForce, Netsuite, Quickbooks

EXPERIENCE

Collections Specialist

Continental Bank, Salt Lake City, Ut

Jan 2023 - Mar 2024

Negotiated with customers to reach payment agreements.

Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.

Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.

Monitored outstanding account balances and determined need for further collections action.

Developed and maintained effective working relationships with customers, colleagues, and management.

Executed collection calls and correspondence to solicit payment on overdue account balances.

Managed a portfolio of delinquent accounts by utilizing collection strategies and techniques.

Processed manual payments received from customers accurately according to company policy.

Leveraged payment plan system to reduce customer delinquency.

Maintained a thorough understanding of legal regulations related to collections.

Associate Financial Analyst

MicroFocus, Provo, Utah

Feb 2019 - Jun 2022

Partnered with external auditors during quarterly reviews providing necessary documentation as required.

Analyzed business performance metrics to identify areas of improvement and recommend strategies for increased profitability.

Conducted comprehensive reviews of accounting records to ensure accuracy of financial information.

Prioritized workloads according to urgency of tasks at hand.

Provided customer service and account management support to ensure client satisfaction.

Performed data entry tasks to input information into company's database system.

Created reports using CRM software for sales staff.

Developed presentations for potential clients highlighting company services and capabilities.

Medical Billing Specialist

The Sleep Institute, West Jordan, Ut

Jul 2016 - Apr 2018

Maintained up-to-date records of payments received from insurance companies, patients, and other sources.

Utilized electronic billing systems to submit claims to insurance providers in a timely manner.

Researched denied or rejected claims for accuracy and took appropriate action to resolve discrepancies.

Developed detailed knowledge of CPT coding system, insurance regulations, and medical terminology.

Analyzed patient records and accurately coded diagnoses and procedures according to ICD-10 guidelines.

Handled third-party billing, collection, and reimbursements.

Provided monthly follow-up and re-billing of accounts with outstanding balances.

Collaborated with healthcare providers and office staff on billing issues as necessary.

Negotiated payment arrangements with delinquent accounts in order to collect outstanding balances.

Processed refunds due to overpayments or incorrect charges promptly and efficiently.

EDUCATION

Associate in Arts (A.A.) in Medical/Business

Eagle Gate College, Murray, Ut

May 2013

REFERENCES

References available upon request

Contact this candidate