Customer Service Human Resources

Renie Brown

Jacksonville, FL *****

904-***-**** *******************@*****.***

SUMMARY STATEMENT

Administrative Professional and Military Veteran with 15+ years of proven experience in the United States Navy. Accomplished measurable results while leading teams of (# of people) in a dynamic, fast-paced Medical Support Representative/Assistant environment. Possess a comprehensive background in cross-functional team building, training and development, and human resources. Utilizes critical thinking to drive organizational efficiency and effectiveness. Possess extensive knowledge in customer service, personnel record keeping, and medical administrative management. Career supported by a Bachelor of Science in Management.

Training and Development

Analyzes situations

Medical Scheduler

Policy Implementation

Leadership

Attention to Detail

Decision Making

Teamwork

Communication Skills

Problem-Solving

Time Management

PROFESSIONAL EXPERIENCE

Freedom Mortgage Apr 2021 – Aug 2023

Job Title Jacksonville, FL

Assist Customers with a home mortgage. (loan? Or account?)

Provided customers with valuable information for refinancing a home loan.

Answered questions about Escrow (Taxes-Insurance) and processing new Mortgage lenders for others Mortgage Companies Need clarification.

Assisted customers with programs that supported home owners during COVID-19.

Tech Ambience Jun 2018 – Mar 2021

Job Title Jacksonville, FL

Provided quality customer service in an extremely busy, fast-paced, call center. Handled high call volumes about 300 to 350 incoming and outgoing calls per day.

Helped company attain the highest client rating by contacting the most client and constituents in two month.

Baptist Metro Sep 2017 – Feb 2018

Patient Access Representative (PAS II) Jacksonville, FL

Maintained service excellence to patients and visitors for face-to-face and telephonic encounters.

Maintained a professional relationship with all clinical and non-clinical team members.

Articulated compliance of documentation and ensured completion of required patient consent forms.

Maintained patient privacy in accordance with HIPAA guidelines.

Utilized multiple systems and interfaces. Cross-Trained in order to work in multiple patient access areas to assist where needed.

Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines

Formativ Health Jul 2011 – Mar 2016

Job Title Jacksonville, FL

Coordinated information between patient and staff members, and provided continuous updates as needed.

Provided information to insurance companies in order to assist with billing

Assist the customer in making appointments for various clinical services throughout the health system

Identifies unusual events or consistent problem areas and addresses with management

Fleet and Family Support Center, Mayport Jan 2008 – Jun 2011

Deployment Support Coordinator Jacksonville, FL

Coordinated with service member and families regarding preparation for upcoming deployments and upcoming events involving the health and welfare of service members and families.

Human Rights Instructor (explain what this job entailed).

Ergonomic Trainer (explain what this job entailed).

Personal Financial Counselor (expand on what you did).

EDUCATION

Phoenix University, Bachelor of Science in Management- 2013

Specialized Training:

1.Customer Sevier Representative

2.Attended Management and Leadership Training

3.Attended Dale Carnegie School of Professionalism

TRAININGS/CERTIFICATIONS

Microsoft Office 365

Personal Strengths:

1.Committed to Customer Satisfaction

2.Reliable, detail team player

3.Professional Integrity, Strong Moral, and Honesty

Contact this candidate