Epic Application Analyst Senior
Resume:
Bryan Paul
** ********* **, ******, ** *****
*********@****.***
Work Experience
Epic Application Analyst – Epic, Professional Billing/Claims Optum Health, Redmond, CA – Consulting through Medasource, Short-Term Contract 2/2024 – 4/2024
Coordinated with operations to troubleshoot and resolve post implementation claims issues related to claim discrepancies.
Identified areas for workflow & claims optimization & facilitated changes.
Delivered billing & claims application maintenance, support & analysis.
Built & tested Epic Professional Billing & Claims to meet operational requirements. Epic Application Analyst – Epic, Professional Billing Boston Medical Center, Boston, MA – Consulting through Queen Consulting, Short-Term Contract 9/2023 - 11/2023
Researched, configured, & modified moderate to high complexity Charge Router “Carve Out” solutions.
Documented and tracked all build & build changes, workflow designs, & implementation progress.
Researched and troubleshot issues related to charge discrepancies. Epic Application Analyst – Epic, Professional Billing Carle Health, Urbana, Il – Consulting through Pivot Point, Short-Term Contract 11/2022 - 4/2023
Provided initial Professional Billing implementation build & support for hospital system merger at Carle Health
Identified organizational build requirements & workflows for new build.
Collaborated with product managers to design a consistent, seamless professional billing environment that spans multiple organizations.
Focused on data collection to complete the pre-work & build wave 1 phase of the implementation.
Documented and tracked all build & build changes, workflow designs, & implementation progress. Clinical Systems Analyst III – Epic, Professional Billing CVS Coram, Woonsocket, RI – Consulting through Gardner Consulting 10/2021 – 11/2022
Senior Epic Professional Billing analyst for CVS Coram Epic charge router pharmacy rebuild projects.
Analyzed & translated pharmacy functional requirements into Epic Charge Router functionality & workflows.
Researched, developed, configured, & modified moderate to high complexity Charge Router "break-fix" solutions.
Provided direction & advice on the charge life cycle from Willow Pharmacy through Charge Router to Professional Billing.
Mentored new hires & trained them on the CVS Pharmacy Charge Router design, functionality, & pharmacy workflows. Bryan Paul
Clinical Systems Analyst III – Epic, Professional Billing and Claims The University of South Florida, Tampa, FL
8/2019 - 9/2021
Team lead for Epic Professional Billing & Claims analysts.
Provided ongoing billing & claims application support & analysis.
Identified areas of workflow improvement & facilitated changes.
Responsible for all phases of Epic testing, including integration & user acceptance testing.
Oversaw & planned Professional Billing & Claims portions of Epic upgrades.
Lead optimization workgroups prioritizing & implementing operational requests.
Advised leadership on further areas of process improvement. Application Analyst III – Epic, Resolute Professional Billing and Claims Hackensack Meridian Health, Hackensack, NJ
9/2012 – 8/2019
Managed Epic’s Resolute Professional Billing system for John Theurer Cancer Center at HMHN, comprising over 500M dollars in annual revenue.
Built, tested & debugged Epic PB & Claims applications to ensure end-user requirements & standards are met.
Facilitated weekly Professional Billing application meetings with the user community.
Responsible for all phases of Epic testing, including integration & user acceptance testing.
Proactively identified the impact of changes upon other applications & downstream systems.
Created an issue tracking system utilizing MS SharePoint for tracking, updating, & resolving issues.
Created document repository system utilizing MS SharePoint to enable ongoing support of the system.
Oversaw the Cancer Center’s implementation of Epic versions 2012, 2014, & 2015.
Reviewed & tested new Epic builds & releases prior to implementing them in the production.
Developed & modified Epic system configurations complying with design needs.
Administered & customized Professional Billing & Claims applications per user requirements. Customer Support Analyst - Professional Services
The Echo Group, Conway, NH
12/2009 – 4/2012
Handled the tasks of monitoring & supervising the proper implementation of EMR to high-profile customers.
Responsible for evaluating system specifications to fulfill business requirements.
Coordinated & implemented client software training sessions on client intake, billing, outcomes, & administrator setup.
Provided software support to our proprietary CDT & Xaktclaim software customer base.
Coordinated EDI 4010 to 5010 conversion for customers to meet HIPAA compliance standards.
Configured new customer sites to transmit & receive Electronic Data Interchange (EDI) 837 Electronic Medical Billing for a 837P, 997, 270, 271 & 278 formats.
Continuously improved customer EDI infrastructure & technology (workflow, translation, monitoring, upgrades).
Worked with customers to develop Maintenance Routines, IT best practices & general infrastructure support & planning.
Bryan Paul
Senior Application Analyst
Contract Logix Inc, Nashua, NH
1/2009 – 12/2009
Responsible for leading software implementation team on customer projects as well as internally driven maintenance projects for all Contract Logix contract management & document repository software products.
Created customer implementation documentation & workflow processes for software implementation life cycle.
Designed & co-developed a support call tracking system to manage incoming support calls.
Managed & performed testing of software products in preparation for new releases & patches. Business Systems Analyst
Wentworth-Douglass Hospital, Dover, NH
11/2006 -12/2008
Served as Lead Analyst for the implementation of an enterprise wide EFR (Electronic Forms Repository) solution.
Managed implementation plans & changes, tracked project execution, developed & executed rollout.
Administrative responsibilities & implementation of Lawson ERP EDI module.
Converted 20+ EDI vendors from SMS platform to Lawson ERP, resulting in an annual cost saving of approximately 60k.
Developed training documents & delivered end-user training sessions in support of production rollout.
Outlined programming objective identifying resources to be utilized. Technology Coordinator
SAU64 – (Milton & Wakefield School District), Union, NH 9/2004 - 12/2006
Technology Management role providing IT leadership for district-wide technology infrastructure across 4 municipalities.
Installed & maintained district hardware & software, including supervision of contracts for technology infrastructure.
Managed & developed the support liaisons in the district & set long-range technical direction for the district.
Developed & maintained district Technology plans.
Coordinated the network installation of district-wide building projects. Communications Systems Programmer
United Parcel Service (UPS), Mahwah, NJ
12/1996 - 06/2004
Administrative responsibilities for the maintenance & support of the Sterling Commerce EDI application suite.
Managed implementation & support of e-commerce software, & software changes.
Worked with the team to convert 40+ software vendors & customers from SNA to FTP in a time-sensitive setting.
Coordinated hardware & software disaster recovery plans for EDI e-commerce environment.
Researched, tested, & assisted in the design for mainframe to PC EDI platform conversion project.
Coordinated Business Continuity Planning initiative to duplicate full customer application environment. Bryan Paul
Education
Diploma, Computer Information Systems
The Chubb Institute for Computer Technology – Parsippany, New Jersey 1996
Completed studies toward Environmental Sciences Degree Sussex County College – Newton, New Jersey
1994-1995
Skills
Multi-certified technology professional with experience managing enterprise implementations of healthcare information & EMR systems. Planned, developed, & implemented a comprehensive disaster recovery plan including remote site mirroring. Proven ability to lead seamless implementations & deliver next-generation technical solutions, workflows & technology solutions for healthcare systems and networks. Strong communication
& interpersonal skills coupled with the ability to develop & manage customer & team relationships.
EPIC EHR Certified
Data/Business/Systems Analysis
Project Implementation
Sterling Commerce EDI Administration
Health Information Management
Network Systems Administration
Electronic Data Interchange
Technical Writing (Manuals/System Specs)
Technology Summary
EPIC Certifications: Epic Professional Billing, Epic Professional Billing Claims Application, Epic Benefits Engine Additional Epic Training: My Chart Billing Badge, Resolute Professional Billing Insurance Follow Up, Epic Resolute Billing Self Pay follow up, Resolute Hospital Billing & Claims, Epic Data Courier – Knowledgeable in: Epic Ambulatory, Epic Cadence, Epic Prelude, Epic RTE & Data Courier. Epic Go Lives:
Facility HB Revenue Cycle – Hackensack University Medical Center Professional Billing – John Theurer Cancer Center, Hackensack University Medical Center Ambulatory Go Live support - John Theurer Cancer Center, Hackensack University Medical Center Beacon Go Live support - John Theurer Cancer Center, Hackensack University Medical Center Professional Billing – Hackensack University Medical Group Additional Certifications: Health Information Technology (HIT) Certified (Center for Medicaid/Medicare Services), Clinicians Desktop EMR, RevMan Claims, Certified in Meaningful Use, Behavioral Health Community: Knowledge of BH billing methods and processes, client intake procedures, Dept. Mental Health Outcomes, behavioral dataset, HIPAA billing/ Applications: Clinicians Desktop EMR, Access e-forms, Lawson ERP, Microsoft Project, Microsoft Visio, CRM, Microsoft Office, MS-2003 and 2008 Server, Gentran EDI Translator, Sterling Commerce: Connect Enterprise, VTAM
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