Customer Service Data Entry
Resume:
Rhonda Dunn
Macon, GA *****
***********@*****.***
Over 20 years of customer service experience and over 10 years of public service experience. Safety and quality oriented, and responsible.
Work Experience
Administrative Support
GEORGIA PUBLIC SAFETY TRAINING CENTER - Forsyth, GA January 2024 to Present
• Data entry
• Reports
• Filing
• Prepare course files
• Customer service
• Maintain memberships, invoices, budgeting and purchase orders Dispatcher
Groome Transportation - Macon, GA
September 2023 to December 2023
• Customer service
• Switchboard
• Fulfilled customer reservations via telephone.
• Inventory and safety accountability of transportation fleet
• Reports and data entry
Homemaker
self employeed - Macon, GA
June 2023 to September 2023
Was unemployed due to layoff from Sutton Chevrolet. I became laid off due to restructuring of the office, my position eliminated.
Receptionist/Cashier
Sutton Chevrolet - Byron, GA
December 2022 to June 2023
Received and entered customer payments, data entry, inventory, switchboard, filing Facilities Manager
CBRE - Warner Robins, GA
May 2022 to December 2022
• Provides administrative support
• Provides support for reception and guest services, deliveries and meeting rooms
• Greets and announces clients, applicants and visitors
• Arranges escorts as needed, and issues visitors passes Warehouse Associate
Wayfair
September 2021 to April 2022
● Fulfilled customer orders for delivery
● Operate hand-held scanners to update shipment data and generate packing and shipping labels for outbound materials
● Maintained quality and safety control and inventory
● Prepared multiple types of surfaces for painting by cleaning, prepping for sanding
● Acquired ability to interpret instructions while assembling parts on the production line Dispatcher/Front Office Manager
Mercer University Police
January 2017 to December 2021
● Dispatched and directed security response
● Responsible for entering records into State and National database
● Managed the front desk and assisted student body and staff Homemaker
Homemaker
December 2017 to January 2021
● Homemaker
Personal Assistant
Walker Family
January 2011 to December 2012
● Daily in-home childcare for infant and toddler
● Carpool and light household cleaning and meal prep Lead Teacher
Children’s Center at Mulberry
January 2009 to December 2011
• Childcare and teaching ( infants - 4 years of age)
• Reports writing
• Inventory
• Customer Service
Housekeeping
Courtyard by Marriott
January 2008 to December 2008
● General detailed guest room cleaning
● Customer service
● Inventory
Front Office Manager
S&S Medical
January 2008 to December 2008
● Customer Service
● Accounts payable/receivable
● Responsible for scheduling equipment deliveries and returns
● Inventory
● Insurance filing
Civilian 911 Dispatcher
Bibb County Sheriff’s Department - Macon, GA
January 2006 to December 2006
• Switchboard Operator
• Dispatched/broadcasted both emergency and non-emergency information
• Entered records into state and national database
• Customer Service
Education
Georgia Southern University
1993 to 1995
Skills
• Excellent customer service skills
• Ability to communicate and work closely with team members
• Demonstrate ability to multitask in fast paced environment
• Knowledge of management and leadership principle and practices
• Order picker certified
• Self-motivated, high level of energy
• Able to react quickly in emergency situation and maintain sound judgment
• Adhered to safety, OSHA and all special handling requirements
• Operated hand-held scanners to shipment data and generate packing and shipping labels
• Prepared multiple types of surfaces by cleaning, prepping and sanding
• Knowledge of surface preparation and coating
• Toddler Care
• Multi-line Phone Systems
• Personal Assistant Experience
• Childcare
• Guest services
• Filing
• Bookkeeping
• Accounts Receivable
• Accounts Payable
• Office Management
• Medical office experience
• Customer service
• Computer skills
• Meal Preparation
• Caregiving
• Data Entry
• Teaching
• Leadership
• Securities law
• Facilities Management
• Microsoft Outlook
• Clerical Experience
• Microsoft Office
• Customer service
• Microsoft Word
• Organizational skills
• Communication skills
• Time management
Certifications and Licenses
Infant & Toddler Certification
CPR Certification
September 2023 to September 2025
Driver's License
July 2017 to August 2025
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