Quality Assurance Lead

Megan Lee

***** ********* *****, ******, ** ***24 703-***-**** *********@*****.***

SUMMARY:

Ms. Lee Possesses over 20 years in the healthcare quality system and over 12 years QA with a strong focus on information systems across various government healthcare quality programs. She is an expert in establishing and implementing and experiences of all phases of SDLC (Software Development Life Cycle), and QALC (QualityAssurance Life Cycle). She has delivered desktop applications in support Agency for Healthcare Quality and Research (AHRQ) program for the Department of Health and Human Services. She consistently exceeds client expectations through demonstrated core values, strong work ethic, and quality deliverables.

EXPERIENCE:

August 2016 to February 2024

November 2013 to August 2016

February 2008 to August 2013

December 2004 to February 2008

March 2004 to August 2004

August 2002 to March 2004

Quality Assurance Lead, Pantheon, Arlington, VA

●Led WinQI Agency for Healthcare Research and Quality team testing for WinQI, MS Windows-based desktop client application which allows organizations and hospitals to report quality indicators measures of health care quality, performance, and outcomes that can be used with inpatient administrative data.

●Led migration testing for a legacy system to a web-based system. Verified that all the specified functional and non-functional requirements are met, performed data validation and verification, API verification, and code works as expected.

●Develop a proven and sustainable testing methodology designed to support applications development in a reliable and scalable environment including Jira, Windows 10, and SQL Server Express.

●Gather, analyze, and documented use cases required to prepare related Test Plans and Test Cases.

●Proficient in overall Defect Management/Problem solving including managing, creating Kanban board to track bugs using JIRA.

●Performed standardized system application testing activities including Regression testing, Functional testing, SQL Back end testing, Coded UI testing, User Acceptance testing (UAT), Section 508 testing, Integration testing, System testing, Performance testing, and Load testing of client/server and Web base Applications.

●Experienced on manual testing and automated testing using different tools like Selenium (IDE, WebDriver, and GRID), Quality Center/ALM, and JIRA.

●Led Technical User Assistance team by providing support over 100 state users through user training, application support, and addressing daily help desk issues.

●Trained new employees and clients on overview of the project, proper testing procedures and application functionality.

●Developed and documented test cases, test plans, Host User Guide, Release Notes and other user supporting documents.

●Executed six software version release activities which included Alpha testing, Beta testing, training, and delivery to the client site.

●Led MONAHRQ Agency for Healthcare Research and Quality QA team testing for the MONAHRQ, MS Windows-based desktop client application and award winning HHS Innovates program which allows organization to build public reports which are used to educate and improve healthcare quality.

●Develop a proven and sustainable testing methodology designed to support applications development in a reliable and scalable environment including Team Foundation Server 2013, Windows 8, SQL Server Express through Enterprise and Internet Information Services(IIS).

●Gather, analyze, and documented over 100 business and system requirements, system and functional specifications, and use cases, required to prepare related Test Plans and Test Cases.

●Performed standardized system application testing activities including Regression testing, Functional testing, SQL Back end testing, Coded UI testing, User Acceptance testing (UAT), Section 508 testing, Unit testing, Integration testing, System testing, Performance testing, and Load testing of client/server application.

●Led User Assistance team by providing support over 70 state users through user training, application support, and addressing daily help desk issues.

●Trained over 40+ new employees and clients on overview of the project, proper testing procedures and application functionality.

●Developed and documented over 1,000 test cases, test plans, Host User Guide, Release Notes and other user supporting documents.

●Executed six software version release activities which included Alpha testing, Beta testing, training webinar and delivery to the client site.

●Conduct automation testing using Selenium to create robust, browser-based regression test scripts to QA websites and reports generated by MONAHRQ application

Quality Assurance Engineer, Henry M. Jackson Foundation, Rockville, MD

●Led testing efforts for the in-house web-based clinworX application which allows data collection and management for US Military Infectious Disease Research Program, including Africa, Cambodia and Thailand sites

●Define and documented over 1000, which includes requirements, installation qualifications UAT plan, use cases, UAT test scripts and reports for executing of user acceptance testing

●Provided support to over 50 users through user training, application overview and address help desk issues

●Executed test validations at various levels including database validation, UI validation and UAT validation to meet the yearly regulatory FDA compliance and other regulatory audits.

●Executed seven software version release activities which included Alpha testing, Beta testing, training webinar and delivery to the client

●Act as a liaison between the NIH client, program directors and programmers to facilitate communication of new products or enhancements.

●Document and maintain over 1000 standard operating procedures, manuals and project plans for the clinworX application

Clinical Research Systems Support Specialist, Henry M. Jackson Foundation, Rockville, MD

●Led maintenance efforts for the in-house Oracle client/server database system “clinworX” for US Military HIV Research Program, including US, Africa and Thailand sites

●Troubleshoot and resolve any issues associated with the application and SQL Server database

●Gather and analyze information from users needed for the development or modification of data management and specimen processing software systems which includes creating data forms, data modeling and data annotations

●Developed training procedures, maintained training documentation and provided training for end-users

●Create account for new users, privileges, control access to database, and monitor security and network access to protect Health Insurance Portability and Accountability Act(HIPPA) regulated data

●Document, test, and validate clinical research system to meet the compliance of federal regulations

●Interact with members of the scientific support branch, management staff, and others to accomplish the clinical data collection and data quality needs of the clinical study

●Act as the liaison between Clinical Research Associates, Data Coordinators, Data Managers, Laboratory Technicians, Laboratory Managers, Programmer/Developers and IT staff

●Assist researchers in retrieving information from the databases and other multiple data sources and provide management reports as requested

Case Management Analyst, Accenture, Reston, VA

●Performed support for the Health Coverage Tax Credit Program(HCTC) IRS program which assists eligible individuals and their families with portion of their qualified health insurance premiums

●Gathered research information in Customer Relationship Mgmt and Case Mgmt system using Siebel to gather relevant case information

●Identify appropriate parties to be involved in resolution of case including IRS programmers, Call Center team, Accenture Business Analysts and Finance and Accounting Center personnel

●Facilitate weekly meetings of appropriate parties for cross-functional case resolution

●Document root cause and disseminate resolution; may involve outbound calls to the customer or reassignment to Call Center for outbound call

●Defined business rules & procedures for new business scenarios and document internal processes/procedures

●Identify and escalate process improvement areas and brainstorm potential resolutions

●Created weekly and monthly ad hoc reports and operational analysis for the managers

StrategiReiReimbursement Specialist and Telecommunications, Parexel International, Centreville, VA

●Led Call Center Support Team, which supports Patient Assistance Program for the Hepatitis C, HIV/AIDS, cancer, and periodontal diseases

●Develop strategic cases and solutions to overcome barriers to payment for client’s pharmaceutical products

●Researched and documented medical coverage and financial issues related to a product's use from private and public third-party insurance company to improve patients challenges

●Monitor the potential impact of new state, federal and international health policies, laws, and regulations

●Interacts with physicians, nurses, office managers, patients, hospitals, pharmacists, support groups, and insurance to effectively manage programs for our clients

●Received three commendations for employee of the month

EDUCATION:

George Mason University, Fairfax, VA

TECHNICAL

SUMMARY:

Testing Tools: Selenium Web Driver, Selenium GRID, Selenium IDE, BDD, JMeter, Jenkins, JIRA

Bug Tracking Tools: JIRA, Visual Studio TFS

Databases: SQL Server, OracleTesting

Framework: JUnit, TestNGServers: Web logic, Web Sphere, Apache

Languages: Java, C/C++, C#, SQL, PL/SQL, VB script, JavaScript, HTML, XML, CSS, Cobol

IDE Web services: Eclipse, IntelliJCloud

Testing Environment: BrowserStack

Repository System: GitHub

Operating Systems: MacOS, Windows, UNIX/Linux

Other Tools: Microsoft Office, Visio Technical 5.0, PowerBuilder, Siebel, BrioQuery 6.2, Filemaker Pro 8, Oracle Forms Designer, Oracle Reports, Oracle Enterprise Manager, NiftyTelnet, Syncro SVN Client, Oxygen, Team Foundation Server, Microsoft Office, FTTP, VPN

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