Business Development Customer Service

CHRISTOPHER WATLER

Deerfield Beach, FL *****

786-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated, results-oriented Process Improvement Professional with 10+ years of progressive, real-world experience and leadership. Comprehensive knowledge in emergency medical services, medical assistance complemented by an extensive customer service background in sales and client relations, coupled with a “hands-on” work ethic to promote business efficiency. Additional assets: Bilingual (English and Spanish), Self-Starter, Highly Enthusiastic, Responsible, Ethical, Fast Learner and Easily Adaptable. EDUCATION/AWARDS AND PROFESSIONAL DEVELOPMENT

Fire Chief Letter of Commendation Presented in 2016 Paramedic of The Year Presented in 2015

Broward College ~ Hollywood, FL Associates of Science in EMS Degree

(EMT-P) Paramedic Graduated Spring 2015

Broward Fire Academy ~ Davie, FL Fire Science Technology Graduated Fall 2011

Hallandale High School ~ Hallandale, FL High School Diploma General Education Graduated Summer 2009

Certifications:

CPR/BLS Instructor, ACLS Instructor, PALS Instructor, E.V.O.C. Certified, Level A and B Instructor, Florida State Paramedic Certified, and Florida State Firefighter Certified. PROFESSIONAL EXPERIENCE

Elite Consult and Training 9/2023 - Present

Chief Conductor of Business Development and Client Relations~ Ft. Lauderdale, Florida EC&T is a business development and client oriented company. We search for candidates of all backgrounds, with one simple goal in mind, to bring out the potential in you and nurture that. EC&T caters to the specific needs of our clients to place our gifted individuals into a fruitful position of employment based on their talents.

• Communicate with company executives and teams to accomplish production requirements.

• Confirm all goals are prepared and presented according to client, candidate, and sales requirements.

• Ensure sales teams are in compliance with protocol as well as overall culture of organization.

• Developing teams and potential candidates, as well as transitioning them into functioning, competent, ethical, and professional individuals.

Health Career Institute College (HCI) 9/2018 - Present EMS Instructor ~ Ft. Lauderdale, Florida

• Communicate with EMS Director to accomplish production requirements.

• Confirm all curriculums is prepared and presented according to syllabus established by supervisors.

• Ensure Sanitation Standards are in compliance with protocol as well as overall cleanliness and organization of classroom and lab equipment.

• Developing students and transitioning them into functioning, competent, ethical, and professional emergency medical providers.

Palm Beach County Fire Rescue 6/2018 - Present

Firefighter/ Paramedic ~ Palm Beach County, Florida

• Provide emergency services to the citizens of Palm Beach County.

• Respond to neighboring cities via mutual-aid assistance.

• Transport patients to the nearest appropriate facility driving an emergency vehicle.

• Participate in employee culture, including completing all classes and training.

• Adapt quickly, transfer information with a high-level of accuracy, including directions requiring proficiency in map reading.

• Give appropriate CPR/BLS, ACLS, and PALS treatment to patients.

• Operate in a team environment during emergency situations to save life, property, and educate the community.

North Lauderdale Fire Rescue 5/2014 - 5/2018

Firefighter/ Paramedic ~ North Lauderdale, Florida

• Provide emergency services to the citizens of North Lauderdale.

• Respond to neighboring cities via mutual-aid assistance.

• Transport patients to the nearest appropriate facility driving an emergency vehicle.

• Participate in employee culture, including completing all classes and training.

• Adapt quickly, transfer information with a high-level of accuracy, including directions requiring proficiency in map reading.

• Give appropriate CPR/BLS, ACLS, and PALS treatment to patients.

• Operate in a team environment during emergency situations to save life, property, and educate the community.

Compass Health Systems, P.A. 4/2013 - 5/2014

Office Assistant/ Medical Assistant ~ North Miami, Florida

• Assist physicians to access State Prescription monitoring records to ensure patient safety and compliance.

• Take patients’ vital signs upon arrival and complete inquiry forms detailing reason for visit.

• Document all patient communications in computers and charts, as per Compass policy and procedures.

• Interface with clinicians and disseminate information on behalf of Compass.

• Utilize electronic medical records and client management tools to assist our clinical teams in providing state-of-the-art care.

• General reception duties, including greeting patients, visitors and staff, answering phone calls to provide assistance, collection of fees for services, scheduling appointments and processing patient paperwork and/or charts.

Riptide Oceanfront Hotel 8/2012 - 4/2013

Groundskeeper/Bar-back ~ Hollywood, Florida

• Create and support an environment of “Teamwork” by being empowered to help a fellow employee or guest in any situation.

• Responsible for completing tasks related to stocking, replenishing, cleaning, maintenance, and preparation of beverages under the guidance of the Bartender.

• Responsible for daily upkeep of the property building grounds, following a detailed list of instructions.

• Responsible for the care, maintenance and inventory of all supplies and equipment owned by the property.

• Maintain personal health and sanitation conforming to Occupational Safety & Health Act (OSHA) standards, and company safety policies, at all times. The Grill on the Alley 1/2012 - 8/2012

Nutrition Expeditor ~ Aventura, Florida

• Communicate with Executive Chef to accomplish production requirements.

• Ensure all food is consistently prepared and presented according to the vision agreed upon by the Executive Chef and on-duty supervisor.

• Ensure Sanitation Standards are in compliance with Hazard Analysis and Critical Control Points (HAACP), as well as maintaining overall cleanliness and organization of kitchen and storerooms.

• Control costs by following proper storage procedures, standardized recipes, and waste-control procedures.

• Train, supervise and lead staff to ensure safety and sanitation in food preparation areas.

• Responsible for the final presentation, taste and appearance of food. United States Army 5/2010 - 6/2011

(68W) Combat Medic ~ Fort Sam Houston, Texas (deployed to Afghanistan)

• Worked alongside Army PAs, and doctors under their respective jurisdiction and licensure.

• Provided medical treatment to injured soldiers.

• Determined and coordinated the requirements for evacuation of sick and injured Soldiers.

• Worked in the absence of medical professionals and healthcare providers through BLS (Basic Life Support) monitoring and maintenance.

• Stabilized and monitored patients for comfort and safety during day and night evacuation.

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