Information Technology Security Clearance

ZELLA L. ROBINSON

MBA, BS.CS, PMP CERTIFICATE, ACTIVE TOP SECRET SCI w/CI POLY CLEARANCE, ARMY COMBAT VETERAN

Bowie, MD 20721

Phone: 202-***-****

Email: **************@*******.***

RESUME OBJECTIVE

United States Army Desert Shield and Desert Storm Combat Veteran Honorably Discharge. Highly skilled independent and talented expert knowledge in wide range of qualitative and or quantitative methods in order to assess and improve complex management processes and systems. Highly qualified information technology PMP professional with demonstrated experience as a SharePoint Administrator farm manager, conducting audits, installations, upgrades, edits, surveys, troubleshooting, repair, and replacement of a wide variety of IT systems networks, hardware, and software. Excellent analytical, and problem solving skills. Professional demeanor, superior ability to communicate with high level Government officials and individuals at various levels of technical expertise. Develop IT and business related system policies, SLAs, SOPs, SOWs and MOUs. Managed Workflow Management Systems (WMS). Team player and eagerness to learn and grow the team.

EXPERIENCE:

USCYBERCOM ANALYGENCE 12/2023 – 06/2024

Fort Meade, MD

SharePoint Administrator & Knowledge Manager

Managed SharePoint farm, specifically SharePoint administration maintaining SP2016, and SP365 Online, manage installation, auditing, and rebuilding of SharePoint farm

Extensive knowledge of Windows networking and authentication, conducted systems audits, Collects, examines and analyzes detailed data, system documentation as well as policies and procedures relative to existing and new information technology audits which vary in degree of complexity and require a high order of analytical, interpretive, and or constructive thinking in varied situations

Conducted SharePoint system back-ups and data recovery of networked systems

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Utilizes knowledge building, knowledge sharing, and knowledge management skills to promote a sharing and learning culture

Coordinates efforts to mainstream knowledge management into core USCYBERCOM activities and projects, independently builds partnerships and promotes initiatives to identify, and creates and shares knowledge relevant to solving issues and maximizing opportunities

Promotes collaborative tools to facilitate sharing of ideas and work among internal teams and external partners

Utilizes tools and processes to establish and nurture communities of practice including workshops, one-on-one guidance, and troubleshooting

Maintains general knowledge, as well as practical experience, of knowledge management concepts and tools including software applications and IT systems

Manages the Workflow Management System (WMS) overseeing tasker and assign to appropriate Action Officer (AO). Monitor task action workflow and coordinate with Deputy Chief when to closeout task

USCYBERCOM Booz Allen Hamilton 08/2022 – 12/2023

Fort Meade, MD

SharePoint Developer & Knowledge Manager

Managed SharePoint farm, specifically SharePoint administration maintaining SP2016, and SP365 Online, manage installation, auditing, and rebuilding of SharePoint farm

Extensive knowledge of Windows networking and authentication, conducted systems audits, Collects, examines and analyzes detailed data, system documentation as well as policies and procedures relative to existing and new information technology audits which vary in degree of complexity and require a high order of analytical, interpretive, and or constructive thinking in varied situations

Conducted SharePoint system back-ups and data recovery of networked systems

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Utilizes knowledge building, knowledge sharing, and knowledge management skills to promote a sharing and learning culture

Coordinates efforts to mainstream knowledge management into core USCYBERCOM activities and projects, independently builds partnerships and promotes initiatives to identify, and creates and shares knowledge relevant to solving issues and maximizing opportunities

Promotes collaborative tools to facilitate sharing of ideas and work among internal teams and external partners

Utilizes tools and processes to establish and nurture communities of practice including workshops, one-on-one guidance, and troubleshooting

Maintains general knowledge, as well as practical experience, of knowledge management concepts and tools including software applications and IT systems

Manages the Workflow Management System (WMS) overseeing tasker and assign to appropriate Action Officer (AO). Monitor task action workflow and coordinate with Deputy Chief when to closeout task

USCYBERCOM (Davis-DSI Contractor) 03/2022 – 06/2022

Fort Meade, MD

SharePoint Manager

Duties and Related Skills:

Managed SharePoint farm, specifically SharePoint administration maintaining SP2007, 2010, and 2013, and SP365 Online, manage installation, auditing, and rebuilding of SharePoint farm

Extensive knowledge of Windows networking and authentication, conducted systems audits, Collects, examines and analyzes detailed data, system documentation as well as policies and procedures relative to existing and new information technology audits which vary in degree of complexity and require a high order of analytical, interpretive, and or constructive thinking in varied situations

Conducted SharePoint system back-ups and data recovery of networked systems

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Create, configured and maintained SharePoint document libraries, enterprise lists and site collections, creations, user training, backups, and restoration via SharePoint administration Tier 2 and Tier 3 administrator level, Develop IT related system policies, SOPs and MOUs

Joint Staff DOM/AD/SJS 08/2020 – 03/2022

200 Army Pentagon, Arlington, VA 20310

SharePoint Administrator Knowledge Management Analyst (SalientCRGT Contractor)

Duties and Related Skills:

Planned, developed, monitored and advised on implementation of strategies, processes of improvements, procedures, policies and guidance that enabled AD’s programs and branches to achieve productivity, quality management, and organizational improvements

Partnered and collaborated across the AD programs and branched to institute strategies that were designed to improve the performance of streamline processes, and capture customer feedback, sometimes via the use of surveys

Assisted the Chief, AD, Deputy Chief, AD, and SJS with the preparation of reviews, studies and assessments, which enabled the JS to decrease time required to develop, analyze and share information across the DoD and the United States Government platforms

Coordinated across the divisions to prepare, under the direction of the Chiefs, requests for resources and justification of resource requests in support of DoD planning, programming, and budgeting execution (PPBE) process

Planned, advised on implementation of new strategic ideas, procedures, processes, methods of approaches of substantial scope, difficulty, and complexity in the areas of productivity, quality management, and continues improvement initiatives

Lead on behalf of the Chief, AD, and strategically planned activities that were designed to improve the processes, which achieved greater efficiency in the operations and eliminated non-valued added steps

Developed and managed customer feedback initiatives and systems via surveys to document and evaluate results of productivity and quality management programs and installation of improved activities

Served as team member lead, or independent analyst for various productivity, quality or continuous improvement and initiatives submitted from sources throughout the DoD, including the JS Combat Commands, Military Services, and DoD field agencies

Rendered support as needed, to the Joint Staff Actions processing activities, including assigning, controlling, handling and archiving actions in support of the CJCS and other JS senior leaders

Trained AD personnel in methods and techniques of team building, process improvement, and working in cross-functional teams to accomplish tasks or projects, and provide and or arrange for specific administrative and or technical training necessary for accomplishment of individual and team tasks

Designed and conducted on behalf of the AD Chief complicated management surveys, reviews, and research projects. Provided advisory services on issues of such intensity and complexity that they often required input and assistance from other analysts and subject matter specialist and SME’s throughout the agency

Supported the SJS as needed in their role as the secretary to the operations deputies and JCS tanks, which are extremely sensitive in nature and highly classified

Supported a wide-range of efforts and activities that directly supported the CJCS, VCJCS DJS, VDJS, and relevant DoD policies and programs

Initiated, updated, revised and edits, independently, the issuances, directives, guides and manuals that fell under the SJS/AD purview and supported the AD’s integrated process-based teams to achieve and support the accurate and timely flow of information across DoD

Represented the AD on behalf of the Division Chief, on Configuration Control Boards that make improvements to a variety of process-based IT systems, technologies and solutions that are under the SJS purview

Lead process improvement activities to enhance the speed, efficiency and accuracy of Joint Staff decision-making. Which has the potential to impact the entire Defense enterprise.

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Developed, configured and maintained SharePoint document libraries, enterprise lists and site collections, creations, user training, backups, and restoration via SharePoint administration Tier 2 and Tier 3 administrator level, Develop IT related system policies, SOPs and MOUs

Installed and or upgraded SharePoint administer server operating systems, configured network connectivity of systems, managed clusters, and virtualization of systems

U.S. Department of State 09/2018 – 07/2019

Bureau of Diplomatic Security

1800 N Lynn St, Arlington, VA 22209

Management Analyst & SharePoint Administrator (ITILITY LLC, Contractor)

Duties and Related Skills:

Planned, developed, and monitored implementation of strategies, process improvement procedures policies and guidance that enable division programs and branches to achieve productivity, quality management, and organizational improvement

Partner with divisional programs and branches to institute strategies that are designed to improve performances, streamline processes, and capture customer feedback

Assisted branch with preparation of reviews, studies and assessments, which enables the decrease time required to develop, analyze and share defense information across the department of defense and the Unites States Government

Coordinated across the divisions to prepare, under the direction of the Chiefs, requests for resources and justification of resource requests in support of DoD planning, programming, and budgeting execution (PPBE) process

Planned and advised on implementation of ideas, procedures, processes, methods or approaches of substantial scope, difficulty, and complexity in areas of productivity, quality management, and continuous improvement initiatives

Expert knowledge in a wide range of qualitative and quantitative methods in order to assess and improve complex management processes and systems

Served as lead on behalf of the division chiefs, strategically planned activities designed to improve the process, and achieved greater efficiency in the operations that are designed to improve process, achieved greater efficiency in operations and eliminated non-valued additional steps

Developed and managed customer feedback initiatives and systems to document and evaluate results of productivity and quality management programs and the installation improvement of activities

Managed SharePoint farm, specifically SharePoint administration maintaining SP2007, 2010, and 2013, and SP365 Online, manage installation, auditing, and rebuilding of SharePoint farm

Managed and administering SharePoint online customer support, Uploaded articles and photographs to the CIO G-6 public website, wrote service level agreements (SLAs)

Conducted SharePoint system back-ups and data recovery of networked systems

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Developed, configured and maintained SharePoint document libraries, enterprise lists and site collections, creations, user training, backups, and restoration via SharePoint administration Tier 2 and Tier 3 administrator level, Develop IT related system policies, SOPs and MOUs

Installed and or upgraded SharePoint administer server operating systems, configured network connectivity of systems, managed clusters, and virtualization of systems

Obtained quote information from vendors for updating expiring software and server operating systems licenses (SLAs and SSLs), communicated with vendors to troubleshoot, or resolve system issues covered under warranty and obtain replacement parts or systems replacements

Fort Belvoir Community Hospital 05/2018 – 08/2018

9300 DeWitt Loop, Fort Belvoir, VA 22060

Management Analyst & SharePoint Administrator (RCM Technologies, Contractor)

Duties and Related Skills:

Partner with divisional programs and branches to institute strategies that are designed to improve performances, streamline processes, and capture customer feedback

Assisted branch with preparation of reviews, studies and assessments, which enables the decrease time required to develop, analyze and share defense information across the department of defense and the Unites States Government

Coordinated across the divisions to prepare, under the direction of the Chiefs, requests for resources and justification of resource requests in support of DoD planning, programming, and budgeting execution (PPBE) process

Planned and advised on implementation of ideas, procedures, processes, methods or approaches of substantial scope, difficulty, and complexity in areas of productivity, quality management, and continuous improvement initiatives

Expert knowledge in a wide range of qualitative and quantitative methods in order to assess and improve complex management processes and systems

Served as lead on behalf of the division chiefs, strategically planned activities designed to improve the process, and achieved greater efficiency in the operations that are designed to improve process, achieved greater efficiency in operations and eliminated non-valued additional steps

Developed and managed customer feedback initiatives and systems to document and evaluate results of productivity and quality management programs and the installation improvement of activities

Managed SharePoint farm, specifically SharePoint administration maintaining SP2007, 2010, and 2013, and SP365 Online, manage installation, auditing, and rebuilding of SharePoint farm

Conducted SharePoint system back-ups and data recovery of networked systems

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Developed, configured and maintained SharePoint document libraries, enterprise lists and site collections, creations, user training, backups, and restoration via SharePoint administration Tier 2 and Tier 3 administrator level, Develop IT related system policies, SOPs and MOUs

Installed and or upgraded SharePoint administer server operating systems, configured network connectivity of systems, managed clusters, and virtualization of systems

Obtained quote information from vendors for updating expiring software and server operating systems licenses (SLAs and SSLs), communicated with vendors to troubleshoot, or resolve system issues covered under warranty and obtain replacement parts or systems replacements

DISA Headquarters JIMS 07/2017 – 11/2017

6910 Cooper Ave, Fort Meade, MD 20755

Operations Support Lead & Assistant Project Manager (SuperTek Contractor)

Duties and Related Skills:

Served as assistant Contracting Officer’s Representative (COR) for contracts assigned

Extensive knowledge of Windows networking and authentication, conducted systems audits, Collects, examines and analyzes detailed data, system documentation as well as policies and procedures relative to existing and new information technology audits which vary in degree of complexity and require a high order of analytical, interpretive, and or constructive thinking in varied situations

Management, configured access to shared resources, and printer access

Configure portable devices for access to email systems

Configured and installed new workstations, laptops, and peripherals, ensuring functionality for customers.

Provided troubleshooting, auditing, and problem resolution in response to end-user requirements and incident requests, assist employees with day-to-day computer issues. Troubleshoot and resolve issues for systems, network hardware, and software to accomplish customer support goals and objectives for support team. Leverages improvements to project timelines from experience with key suppliers and project teams

Evaluated Information Assurance Vulnerability Alerts (IAVA), and manufacturer recommended updates for those servers local policies, conducted audits to determine best processes

Document and report IAVA and CTO compliance in the Online Compliance Reporting System (OCRS), Rational Clear Quest or other designated system

Maintained installation and life-cycle maintenance of system hardware and software, performed audits of all hardware and software inventory, adding newly refreshed systems. Prepared old systems for disposal ensuring no protected data was lost or sensitive data exposure

Obtained quote information from vendors for updating expiring software and server operating systems licenses (SLAs and SSLs), communicated with vendors to troubleshoot, or resolve system issues covered under warranty and obtain replacement parts or systems replacements

Managed DISA JIMS program and supported users locally and abroad via email and telephone communication. Managed systems outages and equipment functionality. Prepared and communicated weekly and monthly activity reports with other managerial staff

Provides advice and recommendations for all elements in acquisition plans, including options, strategies, risks, methods, sources, cost estimates, milestone schedule, audits, etc.

Managed and tracked three hundred thousand dollars $300K equipment license agreement budget. Knowledge of continuous improvement methodologies and cost reduction methodologies. Strong judgment with the ability to make and communicate timely and sound decisions

Department of Defense 12/2016 – 07/2017

Bolling AFB, Washington, D.C. 20310

SharePoint Administrator and Management Analyst (CALIBRE Systems Contractor)

Duties and Related Skills:

Maintained installation and life-cycle maintenance of system hardware and software, performed audits of all hardware and software inventory, adding newly refreshed systems. Prepared old systems for disposal ensuring no protected data was lost or sensitive data exposure

Obtained quote information from vendors for updating expiring software and server operating systems licenses (SLAs and SSLs), communicated with vendors to troubleshoot, or resolve system issues covered under warranty and obtain replacement parts or systems replacements

Taught Microsoft office suite: MS Word, PowerPoint, Excel, Publisher, MS Outlook and MS Publisher

Taught Visual Basic 6.0, JAVA, C++, Introduction to computers, Keyboarding and Living with technology

Supported Army G-3/5/7 training and development, managed Army officer leadership conferences

Managed Department of State (DOS) Video Program Office (VPO), managed VTC communication via CISCO TANDBERG, POLYCOM and AVAYA voice systems with high level official from the White House Situation room, diplomatic official and DOS officials

Partner with divisional programs and branches to institute strategies that are designed to improve performances, streamline processes, and capture customer feedback

Assisted branch with preparation of reviews, studies and assessments, which enables the decrease time required to develop, analyze and share defense information across the department of defense and the Unites States Government

Coordinated across the divisions to prepare, under the direction of the Chiefs, requests for resources and justification of resource requests in support of DoD planning, programming, and budgeting execution (PPBE) process

Planned and advised on implementation of ideas, procedures, processes, methods or approaches of substantial scope, difficulty, and complexity in areas of productivity, quality management, and continuous improvement initiatives

Expert knowledge in a wide range of qualitative and quantitative methods in order to assess and improve complex management processes and systems

Served as lead on behalf of the division chiefs, strategically planned activities designed to improve the process, and achieved greater efficiency in the operations that are designed to improve process, achieved greater efficiency in operations and eliminated non-valued additional steps

Developed and managed customer feedback initiatives and systems to document and evaluate results of productivity and quality management programs and the installation improvement of activities

Managed DISA JIMS program and supported users locally and abroad via email and telephone communication. Managed systems outages and equipment functionality. Prepared and communicated weekly and monthly activity reports with other managerial staff

Provides advice and recommendations for all elements in acquisition plans, including options, strategies, risks, methods, sources, cost estimates, milestone schedule, and audits

Managed and tracked three hundred thousand dollars $300K equipment license agreement budget. Knowledge of continuous improvement methodologies and cost reduction methodologies. Strong judgment with the ability to make and communicate timely and sound decisions

Jones Building II 06/2013 – 09/2015

1840 Robert M Bond Dr.

Joint Base Andrews, MD 20762

SharePoint Administrator (Telesis Corporation Contractor)

Duties and Related Skills:

Managed SharePoint farm, specifically SharePoint administration maintaining SP2007, 2010, and 2013, and SP365 Online, manage installation, auditing, and rebuilding of SharePoint farm

Extensive knowledge of Windows networking and authentication, conducted systems audits, Collects, examines and analyzes detailed data, system documentation as well as policies and procedures relative to existing and new information technology audits which vary in degree of complexity and require a high order of analytical, interpretive, and or constructive thinking in varied situations

Conducted SharePoint system back-ups and data recovery of networked systems

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Developed, configured and maintained SharePoint document libraries, enterprise lists and site collections, creations, user training, backups, and restoration via SharePoint administration Tier 2 and Tier 3 administrator level, Develop IT related system policies, SOPs and MOUs

Installed and or upgraded SharePoint administer server operating systems, configured network connectivity of systems, managed clusters, and virtualization of systems

Performed support for new users needing access to computer systems, MS Exchange Defense Enterprise e-mail, user account creation, SharePoint administration, Active Directory Rights Management, configured access to shared resources, and printer access

Provided troubleshooting, auditing, and problem resolution in response to end-user requirements and incident requests, assist employees with day-to-day computer issues. Troubleshoot and resolve issues for systems, network hardware, and software to accomplish customer support goals and objectives for support team. Leverages improvements to project timelines from experience with key suppliers and project teams

Performed network cabling installation, problem resolution, and repairs

Maintained installation and life-cycle maintenance of system hardware and software, performed audits of all hardware and software inventory, adding newly refreshed systems. Prepared old systems for disposal ensuring no protected data was lost or sensitive data exposure

Obtained quote information from vendors for updating expiring software and server operating systems licenses (SLAs and SSLs), communicated with vendors to troubleshoot, or resolve system issues covered under warranty and obtain replacement parts or systems replacements

U.S. Department of State 09/2010 – 12/2012

Video Program Office

2401 E St NW, Washington, DC 20002

Lead Communication Analyst (CACI Contractor)

Duties and Related Skills:

Managed SharePoint farm, specifically SharePoint administration maintaining SP2007, 2010, and 2013, and SP365 Online, manage installation, auditing, and rebuilding of SharePoint farm

Managed and administering SharePoint online customer support, Uploaded articles and photographs to the CIO G-6 public website, wrote service level agreements (SLAs)

Extensive knowledge of Windows networking and authentication, conducted systems audits, Collects, examines and analyzes detailed data, system documentation as well as policies and procedures relative to existing and new information technology audits which vary in degree of complexity and require a high order of analytical, interpretive, and or constructive thinking in varied situations

Conducted SharePoint system back-ups and data recovery of networked systems

Managed the SharePoint Portal Server infrastructure, user access and application deployment

Managed SharePoint content, which is a reusable collection of metadata columns, workflow, and other settings for a category of items or documents in a SharePoint list or document library. Content types enable you to manage the settings for a category of information in a centralized, reusable way

Developed, configured and maintained SharePoint document libraries, enterprise lists and site collections, creations, user training, backups, and restoration via SharePoint administration Tier 2 and Tier 3 administrator level, Develop IT related system policies, SOPs and MOUs

Installed and or upgraded SharePoint administer server operating systems, configured network connectivity of systems, managed clusters, and virtualization of systems

Built and deployed Windows Desktop, laptops images with all software required for normal functionality using Symantec Ghost, wrote scripts to perform user data migration

Managed Department of State (DOS) Video Program Office (VPO), managed VTC communication via CISCO TANDBERG, POLYCOM and AVAYA voice systems with high level official from the White House Situation room, diplomatic official and DOS officials

United States Census Bureau 07/2010 – 10/2010

4600 Silver Hill Rd

Hillcrest Heights, MD 20746

Management Analyst & SharePoint Administrator (CNSI Contractor)

Duties and Related Skills:

Partner with divisional programs and branches to institute strategies that are designed to improve performances, streamline processes, and capture customer feedback

Assisted branch with preparation of reviews, studies and assessments, which enables the decrease time required to develop, analyze and share defense information across the

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