Quality Control Project Management
Resume:
Benjamin Turpin
Phenix City, AL • 334-***-****
Summary
Operations Management Profile
Accomplished professional with extensive experience in operations, project management, sales/ marketing, client services, and process improvements while ensuring top-tier quality control and risk mitigation.
Solid history of success in defining and leading overall business operations, developing marketing/sales strategies, and creating administrative, operational, and commercial structures for business growth. Adept at identifying business opportunities and increasing revenue growth through innovative initiatives, promotions, business partnerships, and service excellence. Stellar record of revitalizing operational performance with a keen focus on continual process improvement and value-added solutions to improve overall organizational performance and aligned deliverables. Strategic planner known for managing inventory and overseeing event planning / execution, material planning, resource allocation and mobilization, and cost control. Remarkable acumen in manpower planning and integrated talent administration, performance management, recruitment, quality control, and cost reduction. Intuitive leader with success in delivering efficient leadership and support with keen focus on building top-performing teams. Articulate communicator with ability to build rapport and productive relationships with customers to realize organizational objectives.
Areas of Expertise
Strategic Planning & Analysis
Sales & Marketing Management
Risk Assessment & Mitigation
New Business Development
Quality Assurance & Control
Performance Evaluation
Continuous Process Improvement
Profit & Revenue Optimization
KPI Performance Management
Change Management
Customer Service / Experience
Project Management
Client Relationship Management
HR Planning / Strategies
Team Building & Leadership
Career Experience
Associate Manager, Global Payments June 2023 – May 2024
Overess daily operations of individual teams to maintain contracted client performance standards.
Coach, develop and counsel team members to higher performance.
Monitor attendance and adherence of policy for team members to include necessary training.
Plan and schedule manpower to meet productivity expectations.
Production Supervisor, Johns Manville June 2021 - July2022
Manufactured insulation/mineral wool for commercial and residential buildings. Provided strategic leadership to streamline operational activities in line with regulatory compliances. The process included placing ingredients for production run in a furnace to produce the desired typed of insulation. Once formed, wool would be cut to work instruction parameters and travel down a conveyor belt and placed in bags marked for that order. Responsible for the business operation (Operations, Maintenance, Quality, Engineering, Warehouse) of 12-hour shift. Used SAP to track material in the warehouse and in the production line. Delivered quality customer services along with surpassed production standards that met organizational goals. Play a vital role in forming flow lines to plan and implement leaner value stream for cost reduction and timely delivery; interface with clients to schedule process flow and delivery date. Lead efforts to slash waste time and increased value on producing mineral wools through operation process.
Senior Operations Supervisor, Pratt & Whitney Jan 2013 – Oct 2020
Work environment included equipment maintenance; high-pressure Aluminum and Titanium die casting and trim press to produce final product. Process goes through 3 departments to include machining and finishing cells and final inspection before existing plant. I had accountability in process audit to ensure we were compliant to ISO 9001 Policy. Used SAP to manage inventory in the facility. Provided strategic leadership to streamline operational activities in line with regulatory compliances. Delivered quality customer services along with surpassed production goals to achieve organizational goals. Played a vital role in forming flow lines to plan and implement leaner value stream for cost reduction and timely delivery; interfaced with clients to schedule process flow and delivery date. Steered significant efforts to slash waste time and increased value on producing blades through operation process.
●Saved cost over $645K per annum by leading project that condensed work/rework from acid stains on airfoil engine from 22% to less than 1%.
●Participated in the ACE event to optimize production flow and reduced delivery time from 10 to 8 weeks.
●Identified safety hazards and implemented action plans to address issues by heading Safety Committee Gemba Walk.
Interim Operations Manager/Project Coach, AFNI, Inc. Oct 2005 – Oct 2012
Reviewed and analyzed periodic reports to identify market trends and strategic plans for future performance deliverables. Communicated with clients and ensured quality service to achieve KPIs. Received 8 Project Coach awards for outstanding performance. Highlighted operational requirements of project and accordingly mobilize human, financial, technical, and operational resources. Enforced end-to-end controls to mitigate risks, enhance performance level of team, as well as align project activities with set SLAs and KPIs.
●Directed team of 20 – 30 consultants on product development and services delivery to achieve sales target consistently.
●Revamped telephone call center to primarily chat center enabling operators to deliver services to multiple customers.
●Delivered expertise to decrease average handling time to 33% over 2 months and ensured customer satisfaction/retention.
Education & Credentials
Master of Science in Human Resources Management
Troy State University
Bachelor of Science in Business Administration – Minor in Human Resources
Troy State University
Certified Lean Six Sigma, Green BeltTM Recipient (2017)
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