Customer Service Representative
Resume:
Michelle Covington
Fayetteville, NC *****
************@*****.***
To display the best Customer Service to all customers and associate, Show Team work, and display Great leadership abilities to grow within the company. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Youth Care Worker
W W MOORE JUVENILE DETENTION CENTER - Danville, VA October 2022 to June 2024
Supervise Juvenile Detention Center residents and ensure a safe and positive environment for juveniles. Providing counseling, and training and supervising resident with day-to-day activity Cashier/Customer Service
Big Lots - Danville, VA
June 2021 to October 2022
Helping customer with merchandise. Floater helping assist with Furniture hauling, Restock Shelves. Customer Service Representative
PRA Group - Danville, VA
March 2021 to June 2021
Answering inbound and outbound sales calls.
Rue 21, Sales Associate
rue21 - Danville, VA
September 2020 to February 2021
Cashier, Assist Customers with Cash, Credit Card purchases. Unloaded merchandise for restock. Weaver
David Rothschild - Reidsville, NC
April 2018 to July 2018
Textile Industry. Load looms with yard, make pattern material, for Wholesale Companies. Retail Lead
Goodwill Industries of Southside Va - Danville, VA July 2015 to April 2018
Responsibilities
Key holder, assisting cashier with voids, credit card and cash transactions. Material handler with weekly donations. Morning and Night Paper work for audits. Accomplishments
Cashier to Retail Lead person.
Skills Used
Microsoft Office, Word, Excel
Donor Specialist/Cashier
Goodwill Industry - Stone Mountain, GA
March 2015 to June 2015
Responsibilities
Sorting clothes for hanging, to transport to racks for the sales floor. Cashier helping customers with there final purchase.
Accomplishments
Tag items, pricing ware items for sales.
Customer Service Specialist/Cashier
Dicks Sporting Goods - Danville, VA
May 2013 to January 2015
Front end Management. Morning, Night Auditor
Customer Service Representative
Kohls - Atlanta, GA
May 2012 to May 2013
Answering call for customer service. Cashier, refund, exchanges, layaway, Restock clothing, reordering and shipping items to different stores.
• Responsible for cashier duties
Supervisor
Kmart - Danville, VA
March 2009 to April 2012
Supervise cashier, take credit card and cash payments. Assist cashiers with cash for the tills, Refunds Front-end Duties
CSR
Telvista - Danville, VA
January 2005 to January 2009
Answering phones for an cellular company. Trainer for other agents. Activate cellular phone, payments, troubleshooting.
Supervisor
Toys R Us - Danville, VA
October 2000 to December 2005
Front end person who gives changes to cashiers..Night auditor,cont tills for next shift. Keyholder Education
George Washinton High School - Danville, VA
January 1988 to January 1990
Skills
• Cashiering (10+ years)
• Inventory control (2 years)
• Microsoft Word (10+ years)
• Microsoft Excel (5 years)
• Night Audit
• Materials Handling (10+ years)
• Outbound Sales
• Guest Services (10+ years)
• Supervising experience (10+ years)
• Leadership (10+ years)
• Customer service (10+ years)
• Driving
• Guest services (10+ years)
• Cash register (10+ years)
• Pricing (10+ years)
• Cash handling (10+ years)
• Cold calling
• Outbound sales (5 years)
• Windows (5 years)
• Auditing
• Sales
• Merchandising
• Communication skills (10+ years)
• Group home
• Care plans
Certifications and Licenses
Driver's License
Assessments
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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