Customer Service Front Office
Resume:
Armani Parker
Experience in Customer Service; successful in promoting a positive, productive work environment; excellence service to clients; attentive to detail; organized, and skilled at setting priorities; self-confident; strong communication skills.
Skills
Flexibility
Customer Service
Microsoft Office Tools
Detail Oriented
Communication Skills
Phone Etiquette
Education and Training
Fairmont Heights - Landover, MD High School Diploma 06/2018
Experience
EyeFit Vision Center August 2019 to September 2021
Receptionist
Greeted clients upon entry to business.
Answered phones and directed calls to appropriate personnel.
Retrieved client charts.
Verified insurance claims were filled out properly.
Verified insurance coverage.
Scheduled appointments and rescheduled no shows.
Maintained filing system.
Performed cash transactions.
Maintained cleanliness of front office
Responded to all emails in a timely manner.
Dispensed eyewear to clients
Confirmed appoints one day in advance.
Notified clients when orders were ready.
Made Thank You calls after orders were dispensed.
Mailed recall cards and letters as appropriate.
Sonic September 2018 to July 2019
Lead Crew Member
Delivered orders to outside guest.
Completed orders at register and drive thru window,
Counted all cash drawers at end of shift and compared totals to daily report for accuracy and
shortages.
Addressed customer queries.
Restocked work area and floor
Scheduled / Attended weekly meetings with store manager to discuss and brainstorm ideas.
Housekeeping of store making sure safety protocols were followed, all work areas
and equipment sanitized daily.
Motivated crew members.
Delegated duties to crew members.
Trained new employees.
Made sure food handling licenses were posted in proper areas.
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