Customer Service Supervisor

*********@*****.*** Phone: 509-***-****

Joe Ambs

Accomplishments

• Dedicated customer service supervisor with 15+ years of experience in airline industry.

• Consistently achieving record high customer satisfaction rankings.

• Making improvements to the bottom line and turnaround of underperforming operations.

• Respected builder and contributor of customer-focused teams, instilling a shared, enthusiastic commitment to customer service.

• Lead by example and ensure the execution of all safety, security, quality and operational policies. Professional Experience

Ramp Agent / Station Services Specialist

Southwest Airlines, Denver, CO 10/22 – 2/24

• Help management with staffing needs / requests.

• Create daily schedules..

• Assist ground ops employees with trades, time off and payroll questions.

• Make concise decisions to staff the work force.

Ramp Supervisor/Provo Supervisor/Station Services Team Lead Southwest Airlines, Houston, TX 10/11 – 1/22

• Make concise decisions to direct the work force.

• Research grievances.

• Create and edit complicated excel/power point files.

• Create bids and flight schedules for the station.

• Schedule and set up meetings, and assist officers with outlook. Customer Service Supervisor

Continental Airlines, Houston, TX 06/09 – 03/11

• Creating excel/word balance sheets and graphs for customer service scores.

• Make sure all company policies were being enforced.

• Help upper management with any internal dysfunction.

• Nightly paperwork (100% E-Ticket, bag coupons, TLR and etc.) Inside/Outside Sales

McGee Company, Denver, CO/Boise, ID 03/04 – 06/09

• Help to grow my terrify by 30%.

• Made cold calls to increase size of territory.

• Worked closely with dealerships to design work bays.

• Helped customers and salesmen on the phone with orders. Additional Skills

Microsoft excel, word, publisher, power point. Apple numbers and pages. Shares, Apollo and CS2 reservation systems. Brutis. Sharepoint. Teams. Quickbase,

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