Office Assistant, Project Coordinator, Customer Service and Dispatcher
Resume:
Cynthia F. Jordan
Bartlett, TN 38134
**********@***.***
RESUME
OBJECTIVE: To obtain employment with a financially stable organization devoting my skills, education, experience, and loyalty to a position where I can grow as an employee and a person with the company.
WORK EXPERIENCE: Precise Circuit Solutions - Memphis, TN – Office Assistant/Dispatcher - August 2023 to present
Answering multi-phone lines, Reply to the customers with all voices messages through the phone system, Transferring phone calls to all employees and all office managers, supervisors and the owner, Helping customers over the phone and helping customers who enter the business, Working in the office assigning work orders to the electricians and calling the customer to see what date and time would be convenient for the customers, Dispatching electricians to all types of job sites, Entering computer payments from residential and commercial customers by cash, check, money orders, Cash App, and credit cards, Entering electrician names in the calendar with the computer and keep jobs listed on the company calendar for employees at all times, Search customers on the Global Search Portal Page, Submit reports to other companies for payments to Precise Circuit Solutions through warranty companies, Submit customers report in the computer system, Call customers back sometimes to reschedule them for another appointment, Talk to other companies getting approval and authorization for work orders, Filing, Typing and Checking the company email all day, and Getting the mail out of the company mailbox.
February 2022 to 05/22 Next Day Access and American Access - Bartlett, TN - Administrative Office Coordinator/Project Coordinator -
Answer multi-line phone, Return all customer's phone calls from all voice mail messages, Assist customers in the showroom with items for sale or rent, Enter customer information in Mobileyes, Quickbooks, and the company's calendar, Dispatch technicians to customer's addresses, Print evaluations, and quotes for the technicians to install products after it is awarded to the company, Check company emails, Make a list of supplies and order supplies, Schedule appointments for all meetings, Used and maintained the printer, copier, and scanner, Enter checks, cash, and credit cards in Quickbooks when a customer purchases or rents items, keep rental files and folders up to date, in order and organized, Keep my working area clean, plus the conference room and the break room.
November 2019 to 11/20 Shelby County Schools - Memphis, TN In-School Suspension Assistant - COVID
-19 - Working with all students to teach them important life skills to be a successful and productive citizens of our country and to learn that their behavior and actions matter in Education and Life.
Security Officer - Dispatcher, Patrol in security car and monitors Shelby County Schools Nutrition Campus, signing employees in and out of the front gate by checking their ID, checking that all doors are locked on campus buildings, Reporting any unusual or illegal activity, Using computers and entering information on log sheets or time sheets, filling security cars up with gasoline and logging mileage information on log sheets at the beginning of the shift to the end of the shift.
February 2009 to 03/18 Home Health Care - Bartlett, TN - Caregiver - took care of my mom with two serious medical conditions in my home, I performed Administrative Assistant job duties and kept paperwork, typing, and filing up to date also, I reported by phone every day to the Healthcare office, Provided and cooked all meals for patients, washed all patient's clothes, administered medication, monitored nutritional requirements, and did light housework duties, Provided patients with a comforting environment and Experience working in Electronic Medical Records (EMR) Systems.
November 2009 to 03/12 Shelby County Division of Corrections - Memphis, TN - Counselor B - Care and Custody of County Inmates, and Dispatcher - Logged information in log books, Counseled inmates on release time, parole time, jail credits, security level and did they have a hold on them, always monitored inmates in two dorm areas, had to verbally counsel inmates on bad behavior, escorted inmates to the chow hall, medical, church call, recreational call and to commissary, had control of keys in buildings, did shakedowns in dorm areas and pat-searched inmates, answered telephones, used computers and communicated with supervisors and co-workers, assisted in emergencies, used radio transmitting and receiving, did a count of two dorms every day with the count sheets to report to the count room so the institutional count cleared and had 40 hours of in-service training through training academy once a year. August 2008 to 12/08 Shelby County Schools - Memphis, TN - Substitute Teacher - Substituted May 2003 to 06/08
May 2021 to 09/02
EDUCATION:
for school teachers in a Substitute Teacher Position, Taught students from Kindergarten through 12 grade, Followed Teachers teaching information sheets, assisted other teachers as well, monitored students checking in schools and leaving schools at the end of the day, assisted students with school work when they needed help, and Taught students to follow and obey school rules.
Shelby County Engineering Office - Memphis, TN - Clerical Specialist B/Receptionist/Administrative Assistant/Dispatcher – Worked Front Desk, Customer Service and Greeted the public, Answered multi-line phone, Opened and distributed mail, Recorded appointments for conference room, Sold construction plans, handled driveway permits, Assisted public with Delinquent Properties for sale, maintained copier, fax and laser printer, Distributed faxes, typed memos, Provided clerical and administrative Assistance to Architect, Engineer, and Right of Way Agent, Assisted with CIP contracts, Filing, Radio Dispatching, Utilized Magic System: Entered into computer all County and City citizens’ complaints, entered important notes in the note section, Assigned complaint calls to a department and saved, Printed complaint form and gave to the assigned employee in my department, Communicated to employees in my department, Communicated with the other departments on complaints, When the problem is solved, entered a resolution and closed call, and Re-opened or searched for a closed call, and Printed Magic reports, Received training on CIP payments, O and M payments, requisition forms and Quickbooks.
District Attorney General's Office at Juvenile Court Memphis, TN - Secretary I/ Receptionist/Administrative Assistant - Worked Front Desk, Customer Service and Greeted the public, Assisted District Attorney and Probation officers, Researched and analyzed monthly/yearly juvenile crime statistics, Identified patterns, tracked transfers, gang-related/weapon charges, and appeals, pulled social and legal files on juveniles, Typed subpoenas and property release forms, kept track of current cases and Filed disposed cases, Used all office equipment, Prepared Regular/certified mail, Ordered office supplies and proficient in Microsoft Outlook, Word, Excel, and Quickbooks.
Bachelor's Degree - The University of Memphis - Memphis, TN Associate Degree -Dyersburg State Community College - Dyersburg, TN High School Diploma - Halls High School - Halls, TN
Contact this candidate