Sales and Operations Leader

Ronald E. Foster

Elkhart, Indiana *****

******.****@*****.*** • 574-***-**** • linkedin.com/in/ronaldfoster

QUALIFICATIONS SUMMARY

Strategic and results-driven Sales and Marketing Professional with a proven track record of delivering unparalleled growth and organizational enhancement.

PROFESSIONAL EXPERIENCE

Wilson and Kinsman, Attorneys at law Elkhart, Indiana

Director of Sales and Marketing (9/2023 – Present)

Spearheaded unprecedented sales growth, achieving an outstanding average of 24% month-over-month, positioning the firm as a market leader in the legal industry.

Developed and implemented a highly successful training program, leveraging coaching techniques, resulting in the rapid transformation of individuals with minimal sales experience into high-performing contributors within an impressive 30 to 60 days.

Immediately restructured the call center operations, surpassing KPIs within the initial 30 days, enhancing efficiency, and optimizing the team for peak performance.

Played a pivotal role in scaling all sales operations, effectively aligning them with the firm's growth trajectory, and ensuring seamless integration with the broader strategic goals of Wilson and Kinsman.

ALCO Tool Supply - MEDCO Elkhart, Indiana

Business Development (6/2022 – 9/2023)

Implemented strategic initiatives, achieving a notable 2.36% increase in gross margin for existing accounts.

Applied relentless prospecting techniques to explore new opportunities, expanding the business into two previously unexplored industries. Successfully forged partnerships with 182 new locations, driving substantial growth and market penetration.

Strategically restructured sales territories, optimizing sales effectiveness, and maximizing revenue generation.

Cultivated robust customer relationships by conducting weekly visits, ensuring satisfaction, and addressing concerns. Leveraged these interactions to introduce new product offerings, enhancing customer engagement, and driving sales growth.

A.E.S. Elkhart, Indiana

USA Operations Manager (3/2021 –1/2022)

Successfully devised and executed a comprehensive plan to establish and staff a USA Overhaul center, achieving full operational readiness within an impressive 60-day timeframe.

Conducted monthly meetings with major clients, including Delta Airlines, UPS, FedEx, Amazon, and United Airlines, to proactively address their specific requirements, maintain strong relationships, and exceed their expectations.

Alta Equipment Elkhart, Indiana

Operations Manager (4/2019 – 3/2021)

Pioneered social media growth, leading the entire organization in strategic online presence expansion.

Acknowledged as the "Best Place to Work," driving unparalleled employee satisfaction and orchestrating the most notable turnaround in company history.

Attained Yale certification in Aftermarket Sales, showcasing exceptional expertise and proficiency in sales strategies.

Utilimaster a division of Spartan Motors, Bristol, Indiana

Aftermarket Parts Business Manager (7/2016 – 10/2018)

Recognized and seized a lucrative field service opportunity, achieving remarkable first-year sales of $4 million.

Spearheaded an impressive 44% growth in aftermarket sales, coupled with an outstanding 52% gross margin.

Implemented highly effective measures leading to a remarkable 20% reduction in call center abandon rate, significantly enhancing overall customer satisfaction and service efficiency.

Skyline Corporation, Elkhart, Indiana

Director of Customer Service/ Director of Internet Marketing (4/1999 – 7/2016)

Director of Legal Relations (1/2010 – 7/2016)

Secured victory in a company-wide challenge, demonstrating exceptional sales acumen by cold-calling non-established dealers. Sold an impressive 200 recreational vehicles in a single week.

Strengthened partnerships by consistently communicating with over 100 dealers, fostering a collaborative environment, and driving mutual satisfaction for sustained business relationships.

ADDITIONAL EXPERIENCE

US ARMY 1989 – 1991 Patriot Missile Crew in support of Operation Desert Shield/Storm

Vice President of Public Relations – Toastmasters, Goshen, IN

EDUCATIONAL BACKGROUND

Achieved a Master of Arts in Law (Juris Master) from Regent University, Virginia Beach, VA, in 2018.

Successfully completed a Graduate Certificate program in Conflict Resolution at Kansas State University, Manhattan, Kansas, in 2011.

Attained a Bachelor of Science in Business Administration from Colorado Technical University, Colorado Springs, Colorado, in 2008.

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