Customer Service Data Entry

Angelique OBanner

Owings Mills, MD *****

*********@*****.***

+1-667-***-****

A rigorous, task driven professional with substantial experience in data entry, customer service, office management, and reception duties. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Team Leader/Supervisor/ Patient Service Representative Call 4 Health - Baltimore, MD

August 2022 to April 2024

Set appointments for patients, if I’m not able to accommodate them I’ll reference them to someone that can help.

Assure patient that they are in the best hands by showing compassion and patience. Schedule patient appointments in different centers according to the patient address. Cancel appointments and reschedule them according to the patient availability. Cross reference between systems (Epic) and (EClinicalWorks) systems to make sure I have accurate and updated information to schedule the patient.

Review insurance information to make sure itś updated and correct. Customer Service Representative

TCC, LLC - Hunt Valley, MD

April 2015 to October 2020

Made sure customers verified personal info and updated it on a need be basis Helped customers navigate the system and updating subscriptions Talked to customer about the different supplements we offered and explained the health benefit of the supplements

• Managed customer accounts

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Assisted customers via live chat

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Receptionist

Suder Law Firm - Baltimore, MD

June 2009 to March 2014

* Maintain a positive working relationship with clients, client families, community providers, and referral sources

* Operate telephone switchboard to answer, screen, or forward calls.

* Assist potential clients and staff by providing general information, taking messages, or scheduling appointments

* Greet persons entering establishment, determine nature of purpose of visit, and direct them to appropriate destination for further assistance

* Transmit confidential information or documents to customers, using computers, mail, or facsimile machine

* Hear and resolve complaints from internal and external sources

* Perform administrative support tasks such as, proofreading, transcribing handwritten information, or operating computerized pay records, invoices, balance sheets, or other classified documents

* File and maintain records

* Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided

* Collect, sort and distribute mail and courier deliveries

* Process and prepare memos, correspondence, travel vouchers, or other documents as needed

* Receive payments and record receipts for services Education

High School Diploma

Baltimore City Community College

June 2010

Skills

• Data Entry (9 years), Filing (9 years), Microsoft Word (10+ years), Customer Care (4 years), Call Center

(4 years), Customer Service (10+ years), Customer Support (4 years)

• Clerical Experience

• Human Resources

• Typing

• Word Processing

• Personal Assistant Experience

• Administrative Experience

• Microsoft Outlook

• Leadership

• Office Management

• Hospitality

• Customer service

• Technical support

• Microsoft Powerpoint

• Insurance Verification

• Medical Scheduling

• Medical Office Experience

• Medical Records

• eClinicalWorks

• Epic

• HIPAA

• Medical Terminology

• Proofreading

• Office experience

• Computer literacy

• Organizational skills

• Data entry

• Computer skills

• Front desk

• Time management

• Phone etiquette

• Filing

• Multi-line phone systems

• Customer service

• Typing

• Technical support

• Microsoft Access

• Live chat

• HIPAA

• Epic

• Clerical experience

• Front desk

• Medical terminology

• Medical records

• Leadership

• Hospitality

• Office management

• Phone etiquette

• Microsoft Word

• Microsoft Excel

• Supervising experience

• Communication skills

• Property management

• Microsoft Outlook

• Microsoft Powerpoint

• Microsoft Office

• Administrative experience

• Organizational skills

• Time management

• Management

• Human resources

• Computer literacy

• Computer skills

• Sales

• Medical office experience

• Word processing

Contact this candidate