Virtual Assistant Customer Service
Resume:
BS Applied Business Management BYU Idaho - College Undergrad
Restaurant and Bar Operation STI College - Senior High School Jan. 2021-Present
Mar. 2016-Apr.2018
Handled 75+ calls daily with duties of responding to customer inquiries by use of decision- support computer software programs and problem-soling skills Managed a high volume of email correspondence, ensuring timely and accurate resolution Quality Top Performer in the months of November 2022, January, March, and May 2023 QA Taskforce Project-Team member which resulted to improved scores of 4% in the first quarter of 2023
Virtual Assistant
Work Experience
************@*****.***
Gillian Hills, Caloocan City
McJared E. Liad
Professional Summary
Jeth Ammonro C. Ablen
Jonathon Sapati Seve
Richard Ocampo Espinosa Previous Mission President & Current Managing Director- Luzon Rise and
Rebuild Foundation International Inc.
Team Leader- Virtual Staffing Solutions
Key Account Manager-AWF Limited
Education
References
Customer Support Specialist Talent2 HRBPO Corporation - Ceridian Sep.2022 - Sep. 2023 Customer Service Representative Optum Global Solutions Philippines Handled 150+ calls from customers and formulate recommendations based on customer needs (ex. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Top performer in February 2022
Oct.2021- Apr.2022
Virtual Assistant- Support Hero BambooHR Sep. 2023- Present Results-driven and customer-focused professional with a proven track record of excellence in customer service. Consistently recognized as a top performer in previous roles, demonstrating exceptional communication skills, problem-solving abilities, and a strong commitment to exceeding customer expectations. Eager to leverage my experience and skills in the role of virtual coordinator.
Resolves 120+ cases of customer inquiries and technical issues via email support Provides training and guided new clients through onboarding process in the BambooHR platform
Collaborates with sales, marketing, and product teams to provide valuable customer insights and improve service quality.
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