Customer Service Automotive
Resume:
Nasher M. Elnoro
Purok **-B Binogsayan, Napnapan, Pantukan, Davao del Norte Province, Philippines
*************@*****.***
PERSONAL SUMMARY
An energetic and competent individual who loves cars and enjoys fixing mechanical things, I come to you with a strong background in diagnosing faults correctly, explaining mechanical issues to clients, and performing physically challenging tasks for extended periods of time. I am someone who possesses a variety of competencies that set me apart from other candidates; chief amongst these is my ability to stay abreast with rapidly changing automotive technologies. As a seasoned professional I can work on cars, vans, motorbikes, and different engine. Aside from my technical competencies, my pleasant manner and excellent communication skills allow me to provide great customer service to clients. At the moment I am looking for a suitable position with an employer that offers its staff comprehensive training, competitive compensation, and unparalleled benefits.
KEY QUALIFICATIONS
Over 10 years of experience in automotive troubleshooting field
Excellent knowledge of diagnosing and repairing vehicles to manufacturer’s specifications
Effective skills in explaining technical diagnosis and needed repairs to non-mechanical individuals
In depth knowledge of performing quality repair work in accordance to factory standards
Highly skilled in managing system diagnostics and fully automotive troubleshooting activities
RELEVANT EXPERIENCE
PETROMIN Express - Riyadh, Saudi Arabia
LUBEMAN December 2015 - January 2020
*Review customer complaint, repair, trouble shoot, preventive maintenance and plan work within allocated time.
*Must have knowledge to use all tools & equipment. Providing SM with additional jobs (through Upselling items) required.
*Check and performing inventory on all parts displayed on the stock room.
*Making a plan on how to gain a lot number of customerscustomers.
*Intertained and served to customer politely. (act as service advisor, salesman, cashier and partsman.
*Languages: English/Arabic and have a knowledge of operating system.
MONVODA Transport Services – Tagum City, Davao del Norte, Philippines
Car Mechanic/Maintenance Technician July 2014 – April 2015
Diagnose, repair and complete accepted service on operator's vehicles
Advise operator on work performed, overall vehicle condition, and prospect repair requirements
Maintain mechanical service tools on a scheduled basis
Operate customer/operator vehicles in a clean and secure manner
Support customer/operator relations by quickly responding to customer/operator inquiries
TAGDASAB Transport Services - Tagum City, Davao del Norte, Philippines
Auto Technician February 2014 – July 2014
Diagnosed vehicle malfunction and recommended appropriate repair activities
Completed system diagnosis
Road-tested vehicles to ensure quality or repair and maintenance
Hire and train new personnel to work as technicians and mechanics
Explained technical diagnosis to clients/operator
Maintained communication with management to ensure awareness of mechanical repair problems
Local Government Unit – Pantukan, Compostela Valley Province, Philippines
Auto Technician August 2012 – February 2014
Examined work orders and discussed work with manager
Performed regular vehicle maintenance tasks; oil changes, lubrication and tune ups
Tested parts and associated systems to make sure that they are working accurately
Identified mechanical problems of cars manually or by means of computerized diagnostic tools and replaced damaged parts of vehicle
Repaired different parts of automotive systems
Adjusted repaired systems to predefined specifications
Informed clients on work performed, overall condition of vehicle and future repair requirements
Followed checklists to make sure that all critical parts are inspected
SIYCHA Transport Services – Davao City, Philippines
Maintenance Foreman/Auto Technician February 2010 – July 2012
Plans, organizes, schedules, and assigns all aspects of work to include minor and major repairs or preventive maintenance, for a fleet of vans, trucks, cars and taxi vehicles as well as motorized equipment in the entire operation's possession.
Maintains and updates the automotive center's shop equipment and troubleshooting equipment.
Supervises and monitors the inventory in automotive parts department.
Establishes and oversees safety standards to ensure that the automotive shop complies with operation safety policies and some guidelines
Monitors and updates the preventive maintenance program.
Monitors the purchase card transactions monthly. May write and submit purchase requests and write review bid specifications.
Supervises recovery/recycle programs to include freon, oil and anti-freeze.
Manages, supervises spill containment/recovery programs and provides fast response spill team.
AL TIQNIAH ALIAH AUTO MAINT (American Cars) – Sharjah, U.A.E.
Vehicle Mechanic Assistant September 2009 – January 2010
Assisted Certified Auto Technician of American Cars such as Ford, GM, Chrysler, Cadillac, Jeep, and Chevrolet on different job performed.
Performed Air condition servicing and repair.
Used Universal Diagnostic Tools to determine the faults of vehicles
Observed safety and maintain cleanliness of the entire workshop.
Observed good manners on host country.
Davao Bonifacio Motors Inc. / Hyundai Davao – Pampanga, Davao City, Philippines
Auto Technician July 2007 – August 2009
Performed regular vehicle maintenance tasks; oil changes, lubrications, tune ups and overhaul engine
Tested parts and associated systems to make sure that they are working accurately
Identified mechanical problems of cars manually or by means of computerized diagnostic tools
Replaced damaged parts of vehicle
Repaired different parts of automotive systems
Adjusted repaired systems to predefined specifications
Informed clients on work performed, overall condition of vehicle and future repair requirements
Followed checklists to make sure that all critical parts are inspected
Toyota Cagayan de Oro Inc. – Cagayan de Oro City, Philippines
On-JOB-Training/Apprenticeship September 2006 – July 2007
Assigned at Tool Room and kept record of the company’s service and repair manual
Assisted Certified Auto Technician of Toyota Motor on different types of job performed
Assigned twice Service Caravan of the company as auto mechanic in different cities such as Dipolog, Pagadian and Osamiz City
Assigned to different satellite offices of Toyota Cagayan de Oro such as Zamboanga Auto City and Butuan Car Planet as Auto Technician.
EDUCATION & APPRENTICESHIP
Automotive Service Technician Apprenticeship 2006 – 2007
Tagum City National Trade School, Tagum City, Davao Del Norte, Philippines
Diploma - 2-Year of Certificate of Technology Curriculum, major in Automotive Technology
ABILITIES AND SKILLS
Possess valid driver’s license (123)
Basic computer skills
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