Data Entry Customer Relations

Laura Gutierrez

North Hollywood, CA *****

747-***-**** **************@*****.***

Billing

Exceptional individual, skilled in managing complex tasks, consistently exceeding expectations within a goal-driven company. Exhibits a forward-thinking mindset and thrives in a dynamic, high-speed work setting.

Key Skills:

●Billing

●Microsoft Excel

●Time management

●Customer relations

●Bilingual (Spanish)

Data entry

Experience:

Harbor Rail Services of California Aug 2019-May 2023

Data Entry/Biller Pasadena, CA

●Inputted labor details, costs, and part locations into specialized software for billing purposes

●Verified and reconciled billing data using Excel to ensure accuracy and completeness

●Resolved billing discrepancies and handled inquiries from clients, vendors, and location managers

●Collaborated closely with the location managers to validate audit findings, resolved discrepancies, and implemented corrective actions

●Worked closely with the billing manager to address any challenges encountered during the billing process, ensuring a swift resolution and effective communication regarding billing-related matters

Honey’s Place Jul 2017-Jul 2018 Data Entry/Receptionist San Fernando, CA

●Proficiently managed incoming calls from vendors and customers, adeptly directing inquiries to designated departments including accounting, HR, purchasing, and warehouse management

●Initiated claims for lost packages through UPS, FedEx, and USPS, while also monitoring package tracking and giving customers status updates when requested

●Handled all incoming and outgoing mail, as well as scanned and routed faxed documents to their respective departments

●Managed freight invoicing and processed credits for any overcharges on freight or products

Shipping Department Jun 2016-Jun 2017

●Effectively managed and safeguarded detailed records of inbound and outbound inventory, ensuring confidentiality and accuracy

●Conducted meticulous inventory counts, and verified accuracy, while ensuring thorough inspections for damage, faults, and quality issues

●Anticipated and swiftly addressed any inconsistencies related to shipping, storage, or receiving procedures

Education:

Van Nuys High School June 2017

Van Nuys, CA

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