Customer Service Support
Resume:
P
Anita Price
**********@*****.***
Dalton, GA 30721
SUMMARY
Professional customer service representative with with desire to take on new challenges. Dedicated in managing large inbound calls and sustaining satisfactory relationships with diverse customers. Recognized for strong communication and problem solving skills paired with outstanding listening and multitasking abilities. SKILLS
Professional phone voice
Call Center Operations
Data Entry
Building rapport
Interpersonal Skills
Verbal and written communication
Resolving issues
Complaint resolution
EXPERIENCE
Assistant Customer Service Manager
Dalton, GA
203 West Main LLC/ Oct 2020 to Current
Conducted regular training sessions for staff on new products, services, and customer service technique.
Conducted outbound follow-up calls when needed for clarification or additional information.
Demonstrated excellent communication skills in resolving product and consumer complaints in high call volumes.
Investigated sensitive customer service complaints and delivered prompt resolution for customer satisfaction.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Responded to customer emails and live chats regarding product information and services.
Customer Support Specialist
Summersville, GA
L and M Pallet, Inc/ Apr 2013 to Oct 2016
Responded to customer emails and phone calls promptly, courteously, and professionally.
Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered high volume incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. EDUCATION AND TRAINING
Bachelor of Science: Business Administration And Management Valdosta State College
Valdosta, GA
3.8 GPA
ACTIVITIES AND HONORS
Motivational Speaker for Women Outreach Program
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