Customer Service Team Members
Resume:
Verna Dawson
Starkville, MS *****
********@*****.***
CAREER PROFILE
Self-motivated individual with proficient skills to execute professional customer service skills. This will include enhancing relationship with customers and co-workers. Also, managing multi- phone line, office equipment, computer efficient with Word and other software programs. I have proven ability to efficiently plan and manage multiple assignments, proactive problem-solver, teacher, trainer, motivator, supervisor, and support all team members with assigned task and responsibilities.
PROFESSIONAL EXPERIENCE
North Mississippi Regional Center – 662-***-****
Support Care Professional Supervisor Oxford, MS - 07/2018 – Present
Responsible for creating work schedules, delegating assignments, assigning tasks, and evaluating employee performance, accountable for establishing employee policies and procedures. Assist Adults with Intellectual Disabilities and identifying the individuals, needs of the clients.
Ellisville State School- 601-***-****
Active Treatment Technician - Columbus, MS 02/ 2016- 08/2018
Resident living supervision, assisting intellectual disable individuals and communicating concerns issues with the director.
ComForCare Homecare – 662-***-****
Personal Care Assistant Supervisor- 06/ 2016-09/ 2017
Supervised Staff while assisting individuals with grooming, tidying up their home, trained to upkeep and maintain the quality of life for all clients, preserved independence and confidence as possible.
DPM Fragrance Manufacturer – 662-***-****
Packing Supervisor- 06/ 2013 – 11/ 2015
Supervised staff created and designed bath and home products. Other tasks included: duties maintain effective professional communication with team members and upper management,
Coordinated and Facilitated team members to handle work on projects and monitoring employee performance to ensure maximum productivity.
Oktibbeha County Municipal School District – 662-***-****
Special Education Teacher Assistant 08/ 2007-09/ 2011
Assist with Children with intellectual disabilities and identifying the individuals needs of each to create a healthy, inspiring, and supportive learning environment.
Garan Manufacturing – 662-***-****
Machine Operator – June 1998-July 2000
Operated the band on the sewing machine, to ensure good quality of infant clothes.
EDUCATION
Mississippi State University Business Administration
Mississippi State, MS 2007-2012
Associate of Arts East Mississippi Community College Business
Mayhew, MS 2005-2007
REFERENCES
Dr. Lenora Hogan, Director
Career and Technical Education
339 Tyler Road
Starkville, MS 39759
*****@************.***
Dr. Stephanie Norwood-Wayne
2304 Lynette Circle
Tupelo, MS 38801
*******@*****.***
Mrs. Margaret Jordan
153 County Lake Road
Starkville, MS 39759
*******@************.***
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