Customer Support Service

AMIT JHA

MIS/Data Analysis/Sr. Customer Support

088******** *********@*****.*** www.linkedin.com/in/amit-jha-13038125b Mumbai, Maharashtra, India Summary

With 7 years of experience in customer Support & service, I possess strong organizational skills, scheduling, reports, MIS analysis, and data visualization. I have completed a master's program in AI and interned in Data Science and Machine Learning. Experience

Tech Mahindra Mumbai, Maharashtra

Customer Support Associate 09/2023

Credit Report Review and Approval. Comprehensive review of borrowers' credit history. Identification of potential red flags in credit reports.

• Approval or rejection of credit applications for informed lending decisions. Analysis of client data in MIS and profile creation. Data management in OLM Software. Creation of new customer SIDs based on profile. Checking and parking credit facilities and related information. Report creation and MIS team communication. Work in CRM Next Software. Data Analysis and MIS

Alinea Healthcare Mumbai, Maharashtra

Account Manager-Customer Service 03/2023 - 09/2023 Coordinated with internal and external stakeholders. Managed client/HR relationships and maintained service levels. Ensured clients were aware of internal processes. Executed customer/client deliverables within set timelines. Supported renewals, escalated matters, and managed client expectations. Managed billing, collections, and escalated cases. Maintained a list of activities and deliverables. Raised QRFs and supported ad-hoc work. Utilized strong communication, email handling, listening, empathy, flexibility, and Excel knowledge. Customer Service & Operation

Amplifon India Mumbai, Maharashtra

Customer Service & Support 12/2019 - 01/2022

I was responsible for answering phone calls, understanding customer needs, handling inquiries, and providing frontline customer support. I have also handled making orders/contacts. Maintaining records Maintaining a professional attitude, promptly responding to customer inquiries, effectively communicating, resolving complaints, understanding products, processing orders, maintaining records, coordinating with colleagues, and being actively involved in data analysis and problem-solving. Customer Service & Operation

Equitas Bank Mumbai, Maharashtra

Assistant Manager- Customer Service 03/2019 - 09/2019 Managed daily operations, sales functions, and client meetings to enhance revenues, customer satisfaction, and productivity, handling complaints, issues, and escalations professionally via various channels Resolved customer complaints and issues, and escalated to higher-level management as necessary Recorded customer interactions and transactions in a customer service database Providing information about product features, pricing, and availability Followed up with customers to ensure their needs have been met and to resolve any outstanding issues. Sales, Customer service and operation matched the jobs I am applying. Ujjivan Bank Mumbai, Maharashtra

Relationship Officer-Customer Service 08/2018 - 03/2019 Answer customer questions, suggest solutions, educate on company deals, reach out via phone, assist in selling accounts, compile reports, and greet customers warmly.

Data Analysis, MIS, Customer service and operation matched the jobs I am applying www.enhancv.com Powered by

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Experience

DKC Trading Mumbai, Maharashtra

Customer Service 07/2016 - 06/2018

Effective communication, meetings, suggestions, follow-up, bills, files, customer needs identified, efficient use of document management system, and strategic planning for new opportunities.

Customer service and operation matched the jobs I am applying. Education

University of Mumbai

Masters in business management & administration (M.COM) 03/2016 - 05/2018 St. Rocks College of commerce & Science, Borivali Mumbai Bachelor of Commerce (B.COM ) In Accounts & Finance 05/2013 InsideAIML, In Collaboration with IBM, Pune

Master in Artificial Intelligence (Data Science, Machine Learning, Python Programming, Data Visualization with Pandas and Matplotlib)

04/2022 - 12/2022

Skills

Data Analysis Data Management Customer Relationship Management MIS Back Office Advance Excel Pivot Table analysis Word & Powerpoint Problem Solving Skills Analytic Skills Attention in Details Team Handling & Training Operation and Time Management Languages

Hindi Expert English 2nd Language

Strengths

I am very collaborative. I’ve always

enjoyed working on teams and it is

one of my strongest attributes.

NA

Projects

Vrinda Store Data Analysis Project Mumbai, Maharashtra, India 10/2022

Sample Insights- Women are more likely to buy compared to men (65%), Maharashtra, Karnataka and UP are the top 3 states (35%) Adult age group (30-49) is Maximum contributing (80%), Amazon, Flipkart and Myntra channels are Max Contributing (80%), Target women customers of age group (30-49 yrs.)

I was able to have insights of this project and helped company grow and development sales Revenue. www.enhancv.com Powered by

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