Front Desk Hotel

Shyam Sunder

Seffner, FL +1-562-***-****•******.********@*****.***

Dedicated Hotel Front Desk Agent offering more than 4 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Consistently delivers first-rate service and fosters positive guest relationships to promote customer satisfaction and loyalty. Tech-savvy, highly accurate, and efficient in data entry and general operations.

WORK EXPERIENCE

Hotel Front Desk : Travelodge • Whittier, California, USA • 03/2020 - 08/2023

•Process guest arrivals and departures, including all necessary payments.

•Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy.

•Solid experience in accounting functions, such as accounts Payable/Receivable and auditing.

•Offer referrals for services and handle requests for information.

•Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.

•Arrange for shuttle services and assist with other guest transport needs.

•Confirm sufficient supplies are ready and available to last the entire shift.

•Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) . are active or restricted.

Hotel Front Desk: Holiday Inn • Downey, California, USA • 06/2019 - 02/2020

•Confirmed important personal and payment information for compliance with security and payment card industry standards. resolved customer issues quickly and notified the supervisor immediately when problems escalated.

•Counted and balanced large sums of cash, ensuring accurate financial transactions.

•Confirmed reservation in system and reviewed all noted information.

•Recorded guest comments or complaints referring customers to managers as necessary.

•Worked extra shifts during busy periods and covered for call - in employees to maintain service level.

•Maintained a clean and organized work area, contributing to a positive and professional customer environment.

EDUCATION

Bachelors in the year 2012.

SKILLS

Accounting Procedures, Courteous, Customer Satisfaction, Event Planning, Financial

Transaction, Guest Registration, Hospitality Industry, Hotel Reservation Management, Loyalty,

Microsoft Office, Payment Card Industry, Plan Schedule, Quality Control, Quality Focus.

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