Licensed Vocational Nurse
Resume:
Susana E Flores
********@*****.*** 310-***-**** Hawthorne, CA 90250
Summary
●High energy excellent verbal, written, presentation and organizational skills adaptable possess common sense
●Discreet courteous professional Strong ability to be flexible and to take changes or interruptions in stride – extremely self-directed, self motivated, focused and disciplined with strong personal initiative.
●Anticipate needs, proactive, team player – interact effectively across all levels of an organization. Take ownership of position – committed to the success of an organization. Authorized to work in the US for any employer
Skills
●Excel
●MS Office
●Organizational Skills
●Outlook
●Proactive
●Calibration, Printers
●Call center
●Clerical, Programming
●Coaching
●Data collection
●Documentation
●Employee relations
●Executive management, Scheduling
●Fax machine, faxing, filing
●Bilingual- Fluent Spanish
●Front Office, Staff
●Hiring, Staff training
●Human resources, Staffing
●MA, Supervision
●Team work
●Meetings
●Translation
●Mail, Troubleshoot
●Office and equipment
●Performance appraisals
●Performance management
●Phone system
●Policies
●Postage meter
●Patient relations
●Staff supervision
●Records maintenance
●Schedule management
●Health information systems
●Facility oversight
●Quality assurance controls
●Patient safety
●Employee retention strategies
●Active listening
Experience
Nurse Tech l Inglewood Unified School District - F.D.Parent Elementary TK/K—8th Inglewood, CA 21/2021- Present
●Administer First Aid to students when required.
●Care of injuries and emergency illnesses.
●Organize and Maintain student health records.
●Entries on records will have been record recorded in a timely manner.
●Assistance with follow up on immunization vision and hearing needs of students.
●Assistance in planning activities as necessary for health education programs.
●Immunizations; follow up with parents for any/all incomplete immunization record.
●Order adequate supplies for health office, maintain and organize.
●Required reports include CHDP, Immunization Assessment, Oral Health, etc.
●Identify students with special needs.
●Administer medications as prescribed by student’s provider during school hours.
Risk Operations Manager Universal Community Health Center - East Los Angeles, CA 09/2018 - 01/2020
●Manage 11 employees.
●Assign employee workloads, develop priorities and establish work schedules.
●Execute yearly performance appraisals and objectives.
●Maintain staff timesheets and various management reports.
●Assist human resources in staffing, scheduling, performance management, employee relations and maintaining clerical/clinical staff credentials.
●Hiring/Terminate, Coach and Discipline staff when required.
●Promote team work amongst entire clinical staff.
●Maintain, review, monitor and summarize all Grievances received.
●Review clinician/staff schedule and management of patient care responsibilities and identify issues and recommendations with management.
●Oversee supervision with medical assistant assignments, daily tasks and evaluations.
●Facilitate staff, clinical and management meetings.
●Maintain VFC & Private Stock vaccines up to date.
●Maintain and implement new policies and procedures with directors.
●Coordinate clinical/non-clinical staff training.
●Assist management in preparing facilities, programming audits and collections; manage all construction activity throughout the clinic.
●Coordinate and prepare all clinic events.
●Maintain provider schedules with staff, volunteer and per diem physicians.
●Implement software programs to maintain patient care.
●Proficient user in patient management software to register patients, manage appointments, provider schedules and reports.
●Ensure support provided to clinician and physician during examinations, treatments and procedures.
●Monitor and maintain flow of patients through the clinic from check-in to check-out.
●Monitor, analyze and communicate regularly with providers and staff regarding patient appointment schedules and patient care operations to identify issues and maintain seamless patient flow.
●Inform management of any issues affecting the ability to deliver timely patient care within organizational standards.
●Oversee data collection of patient services and assist in making recommendations for improvements.
●Monitor staffing of incoming calls to providers.
●Ensure correct documentation and recording of all pertinent patient chart information in compliance with clinic policies, contract requirements and government regulations.
●Familiar with all clinic reimbursement programs and able to determine eligibility including: My Health LA (MHLA), Family Pact (FP), CHDP, HMO/Managed Care, Medi-Cal, Medi-Medi, BCD/EWC and Self Pay.
●Maintain, monitor and coordinate office and clinic supplies and the procurement of medical, office and equipment supplies in order to provide patient care services.
●Troubleshoot computer issues end user for IT.
●Process any/all Patient Grievance/Complaints, follows up with patient, clinic and Health Plan.
●Participates in Quality Improvement, Manager and Operation's meeting on a regular basis.
●Participates in Board meetings as needed.
●Work closely with Medical Director, COO and CEO.
●Manage outside vendors regarding new software, products and upgrades.
●Coordinate yearly equipment calibration.
●Assist management with equipment maintenance including: phone system, fax machine, postage meter, computers and printers.
●Perform office duties including: filing, photocopying, faxing, sorting/distributing mail; preparing outgoing mail, answering telephone and directing calls as needed.
●Manages Front Office at each site as needed when supervisor is out of the office.
Director of Clinical Operations Umma Community Clinic - South Los Angeles, CA 01/2017 - 09/2018
●Manage 23 employees.
●Oversee Lead MA's, 12 medical assistants, Phlebotomist; janitor, front office staff and call center staff.
●Ensure support provided to clinician and physician during examinations, treatments and procedures.
●Monitor and maintain flow of patients through the clinic from check-in to check-out.
●Assign employee workloads, develop priorities and establish work schedules.
●Execute yearly performance appraisals and objectives.
●Maintain staff timesheets and various management reports.
●Hire/Terminate, Coach and Discipline staff when required.
●Promote team work amongst entire clinical staff.
●Review clinician/staff schedule and management of patient care responsibilities and identify issues and recommendations with management.
●Facilitate staff, clinical and management meetings.
●Monitor, analyze and communicate regularly with providers and staff regarding patient appointment schedules and patient care operations to identify issues and maintain seamless patient flow.
●Assist human resources in staffing, scheduling, performance management, employee relations and maintaining clerical/clinical staff credentials.
●Manage all construction activity throughout the clinic.
●Prepare and implement audits.
●Coordinate clinical/non-clinical staff training.
●Assist management in preparing facilities, programming audits and collections;.
●Maintain provider schedules with staff, volunteer and per diem physicians.
●Schedule vendors/specialty providers for monthly/weekly clinics: mobile mammography, renal, dermatology, GYN and ophthalmology.
●Familiar with all clinic reimbursement programs and able to determine eligibility including: My Health LA (MHLA), Family Pact (FP), CHDP, HMO/Managed Care, Medi-Cal, Medi-Medi, BCDP/EWC and Self Pay.
●Maintain, monitor and coordinate office and clinic supplies and the procurement of medical, office and equipment supplies in order to provide patient care services.
●Attend EMR-eClinical Works User Group, Director of Nursing Roundtable, Medpoint, MLK Patient Care Coordinator and other Trainings/Meetings.
●Collaborates with Southside Coalition to implement Care Coordination from hospital and clinic.
●Process any/all Patient Grievance/Complaints, follows up with patient, clinic and Health Plan.
●Participates in Quality Improvement, Manager and Operation's meeting on a regular basis.
●Participates in Board meetings as needed.
●Work closely with Medical Director and COO.
●Coordinate yearly equipment calibration.
Clinic Manager Manage School Based Health Center, Wellness Center, University Muslim Medical Association - South Los Angeles, CA 03/2006 - 08/2018
Same as Director of Clinical Operations at UMMA Community Clinic
Medical Assistant UMMA- Fremont Wellness Center-UMMA - South Los Angeles, CA 04/2004 - 03/2006
●Assisted UMMA board of directors and CEO in becoming an FQHC.
●Helped grow the patient population and develop ne workflows.
●Stepped in as Medial Assistant when needed.
●Assigned employee workloads, develop priorities and establish work schedules.
●Executed yearly performance appraisals and objectives.
●Maintained staff timesheets and various management reports.
●Coached and Disciplined staff when required.
●Maintained and implement new policies and procedures with directors and executive management.
●Monitored staffing of incoming calls to providers.
●Ensured correct documentation and recording of all pertinent patient chart information in compliance with clinic policies, contract requirements and government regulations.
●Participated in Quality Improvement, Manager and Operation's meeting on a regular basis.
●Participated in Board meetings as needed.
●Work closely with Medical Director and COO.
●Managed outside vendors regarding new software, products and upgrades.
●Coordinated yearly equipment calibration.
●Assist management with equipment maintenance including: phone system, fax machine, postage meter, computers and printers.
●Performed office duties including: filing, photocopying, faxing, sorting/distributing mail; preparing outgoing mail, answering telephone and directing calls as needed.
●Assisted in the build out of clinic programming at our new School Based Health Center-Fremont,.
●Maintained VFC & Private Stock vaccines up to date.
Instructional Assistant Hawthorne School District- Williams Elementary School K-5th & Kornblum Elementary School K-5th - Hawthorne, CA 08/1995 - 03/2004
●K-5th Elementary grade students
●Assisted children with reading, math, social studies and science
●Spanish translation of daily assignments
●Provided tests to Spanish speaking students
●Assisted with grading papers, other duties as assigned by the teacher
●Tutored students in both English and Spanish
●Librarian: maintain and organize library
●Order, replenish as needed, label by reading levels
●Assist with STAR Stare Testing for all Bilingual-Spanish speaking students
Education and Training
CALIFORNIA CAREER INSTITUTE Garden Grove, CA 02/2017
License in Vocational Nurse Program: Nursing
CCALAC Los Angeles, CA 02/2014
Asthma Management Workshop: Medical Assistant
Immunization Skills Institute CCALAC, LA 2006
Nursing
BRYMAN COLLEGE Gardena, CA 03/2004
Certificate : Medical Assistant
Hawthorne High School Hawthorne, CA 06/1994
High School Diploma
CCI Internship-San Pedro Acute Facility San Pedro, CA 01/2016
Nursing
CCI Internship- St Francis Hospital Lynwood, CA 04/2016
Nursing
CCI Internship-Centinela Hospital Inglewood, CA 07/2016
Certifications
●Medical Assistant - 2004
●Licensed Vocational Nurse Certified in IV Therapy & Blood Withdrawal - 3/31/2024
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