Care Manager Service Representative

CYNTHIA WILLISON

***A Cortland Ave. Myrtle Beach,SC.29579 Mobile: 610-***-****

OBJECTIVE: To obtain a position utilizing the skills developed in previous positions

SKILLS AND ABILITIES: good communication skills, time management and organization

LEADERSHIP: Completed the Leadership Development Conference sponsored by P4A

Elder Abuse Task Force chair – have worked on organizing training for Law Enforcement, Personal Care Homes and Nursing homes. Have coordinated Elder Justice Day with multiple educational speakers for the seniors of Chester County.

Workforce Development Program- co chair of the group addressing Hiring Recruitment within the County of Chester Human Services

EDUCATION: Edinboro University of Pennsylvania

Edinboro, PA

Bachelor of Fine Arts in Psychology

Minor in Computer Science

EXPERIENCE: Member Service Representative

American Heritage Credit Union

March 2020 - Sept. 2023

Aging Care Management Supervisor 2

Chester County Department of Aging

October 2002 – February 2020

This position provides direct supervision to the Aging Care Manager 3 positions. The position is responsible for programmatic oversight and day to day activities for the Protective Services program. Have needed to work with difficult consumers or their families in this role. Have knowledge of the law and be able to explain how this program works to the community, family and medical profession. Provide outreach, speak to groups, facilities, hospitals regarding the role and function of the Dept.

Aging Care Management Supervisor I

Chester County Department of Aging

June 1998 – October 2002

This position provides direct supervision to Aging Care Manager II, and Assessor positions. The position is responsible to engage in delivering programmatic oversight and day to day operations of one or more direct service programs operated by the Chester County Department of Aging Services. Direct supervision of front line care managers. Implemented disciplinary measures as warranted Work with administrative staff in the development of procedures and processes for new programs in the Dept. Worked with administrative staff with implementation of a new start up program sponsored by the state.

Aging Program Assessor

Chester County Department of Aging

November 1991 – June 1998

The Assessor is responsible for comprehensive assessment for individuals seeking placement or information on home services program through the Dept of Aging. This is a position that must explain the role and function of the Dept of Aging to the community at large.

Aging Care Manager II

Chester County Department of Aging

May 1991 – September 1992

The Aging Care Manager is responsible for providing assessment, care planning, service coordination, and performance of ongoing care management tasks for consumers seeking assistance in obtaining a variety of formal and/or informal social services. The position develops care plans based upon medical, social, psychological and functional assessments and completes appropriate referral tasks to address the needs of the consumer. Worked with nurse and supervisor to start the Level 2 Diversion program. It was a new process to designate consumers who were NFCE for a greater level of services from the Dept. This was dealing with families and community providers in coordination of care being provided in the home.

VOST Supervisor, Vocational Evaluator

COMHAR

June 1990 – May 1991

The supervisor is responsible for the coordination of training for the Intellectually Developmentally delayed individual in a workshop setting. The position develops Individual Work Performance Plans based upon the functional assessment completed by the direct care worker.

Program Coordinator

St. Mary’s Association for Retarded Citizens

December 1988 – November 1989

This was an administrative position with responsibilities for staff training, interviewing, evaluations and scheduling. Chaired the individual goal planning sessions for each individual in the group home. Assisted in the development of policies and procedures for the operation and regulatory compliance of the group home with State and Federal requirements. Provided supervision to staff in 4 residential group home settings.

Program Supervisor

November 1987 – November 1988

Program Monitor

November 1986 – November 1987

Program Staff

November 1985 – November 1986

ARC Allegheny

1001 Brighton Rd

Pittsburgh, PA

This was a residential community setting for individuals with IDD. As direct care worker in an apartment with 3 individuals the role was to implement the care plan, provide supervision and assist with activities of daily living. The position of Program Monitor was to develop the care plans for the 6 individuals residing in the group home setting. The role of the Supervisor was to oversee the 24 hour staffing need of 2 apartments. There were 7 staff.

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