Customer Service,General Manager,Maintenance,leader ship

DANNY RODRIGUEZ

Houston Texas 281-***-**** ********@*****.***

OBJECTIVE

I am a committed and motivated leader with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. I am also an energetic management professional versed in business management, finance and sales. Emphasizes on process improvement to increase profits and customer satisfaction. I have also made sure to get myself-involved as a Personable HR Generalist versed in recruiting top employees and innovative start-ups. Experience with public speaking on school campuses to attract new talent. I find myself to be an exceptional General Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

SKILLS & ABILITIES

Schedule management Interviewing expertise

Problem resolution Performance management

Self-starter strategies Staff motivation

Employment law knowledge Staff Training & Retention

Inventory systems Operations management market conditions

Risk management Staffing and recruiting professional

EXPERIENCE

Area Supervisor, Club Car Wash

I oversaw the operations of a number of site locations. We work to keep the customers pleased with the quality of care for their vehicle they no longer provide for themselves. I help to create routines within the sites to better facilitate our obligations to the needs of our customers. I have managed to help all my managers and staff achieve near perfect reports within their location. I hold once a month meetings with all general managers to ensure proper motivation and training is conducted in a manner that is approved by our company standards. I also help set and maintain targeted budgets for both supplies and labor. I am also happy to say that in the long years of overseeing my area I have been very fortunate to have the team that I have in all my sites and have maintained great foundations on which we pride ourselves with.

Manager in Sales/Area Supervisor, Rapid Express

Conducted daily reports of all sales and would be sales to better manage budgets and reports. Hold meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored the sites and took appropriate action to ensure quality and service standards were consistently met. Exhibited thorough knowledge of chemicals, budget maintaining, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the wash. Consistently maintained high levels of cleanliness, organization, storage, and high caliber chemical products to ensure quality. Consistently obtained highest rating from immediate supervisors and CFO’s.

General Manager, Car Spa

Addressed customer inquiries and resolved complaints. Opened a few locations and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sale strategies to meet company demands. Directed and supervised employees engaging in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Worked closely with the district manager to formulate and build the store brand. Monitored wash levels and insected cleanliness of cars. Continued customer support throughout the site. Maintained a level of ambiguity all members of the team can understand to better help customers and the brand of company.

EDUCATION

GED and pursued college credits

COMMUNICATION

As a member of multiple chamber of commerce’s I interact with the current sites to build foundations to credit our areas with a team effort to build relationships within our locations

LEADERSHIP

I have always prided myself in motivational speaking and mentoring, whether it be students, family or staff, I find it to be refreshing to my character. Becoming a leader is synonymous with becoming yourself. It is precisely that simple and it is also that difficult.

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