Multi-lingual, negotiator, (account, program & supplier mgt)
Resume:
Heidi Gennerman
**********@*****.*** www.linkedIn.com/in/Heidi-gennerman-9901a21
cell: 781-***-****
Professional Summary
Accomplished multilingual professional with extensive experience in business development, sales, contract negotiations and staff onboarding and training. Skilled, confident, and comfortable working across a variety of cultures, time zones, and regions. Detail-oriented with expertise in a wide range of industry and general technologies. Reputation for resolving problems while focusing on building strong relationships (internal and external) that achieve satisfaction and results.
Areas of Expertise
● Full Sales Cycle
● Supplier Management
● Multilingual
● Sales Training & Onboarding
● Client Relations
● Project & Program Management
● Contract Negotiations
● RFP, RFI and RFQ Management
Professional Experience
Frasers Hospitality, (Remote, USA) 2012 - Present
Director of Sales, The Americas
Principal strategist for sourcing and prospecting new clientele and retargeting Fortune 500 companies.
● Support and manage over 25 Key Global Accounts (includes corporates, RMCs and 3rd party corporate housing providers)
● Manage, support and grow all key US based RMC accounts
● Aggressively prospect for new business via cold calls and pursue leads to ensure conversion
● Orchestrate new business development and strategic repositioning while managing ongoing accounts.
● Assist and create with regular UpMail E-marketing initiatives.
● Partner with legal officer to vet and review SLAs, NDA’s, GDPR documents and SOWs for regional agreements.
● Support corporate clients in Travel, Mobility & HR space.
● Onsite-Assisted in 2-month launch of new property Capri by Fraser in Frankfurt, Germany.
● Onsite-Key Sales member in pre-opening of Fraser Suites Hamburg, Germany
● Conducted sales manager training in Barcelona, Istanbul, Geneva, and Doha.
● Support Regional EMEA leader in key sales and marketing initiatives Frasers Hospitality, Boston, MA 2011 - 2012
Assistant Director of Sales, The Americas
Targeted and developed key North American based accounts by creating sales and marketing strategies.
● Designed and delivered global portfolio presentations to North American clients, which generated over $1million in revenue annually.
● Managed both remote and onsite London sales team. Heidi Gennerman **********@*****.*** Page Two
Frasers Hospitality, Boston, MA 2008 - 2011
Business Development Manager
Prospected new corporate and travel trade clients through telemarketing and sales meetings and presentations.
● Traveled extensively to North American trade shows to generate new business.
● Wrote and executed Requests for Proposals (RFP)
● Earned ROCIT award for Teamwork in 2010.
● Coordinated annual tendering season of RFPs with North American clients across 3 regions.
National Education Travel Council, Boston, MA 2000 - 2007 Contracts Manager
Negotiated and managed supplier contracts throughout Europe and Latin America.
● Managed $11.35M budget and delivery of projects within budget parameters.
● Negotiated over 20 key supplier contracts under budget annually.
● Analyzed and resolved quality assurance issues and negotiated return compensation when necessary.
● Led, trained, and evaluated staff of 2.
● Reported purchasing strategy and metrics to C-Suite. Education
Master of Arts French Literature
Bowling Green State University, Bowling Green, OH
Studies Abroad: Quebec, Canada; Alcala de Henares, Spain Bachelor of Arts International Affairs
George Washington University, Washington, DC
Studies Abroad: Montpelier & La Rochelle, France
Certifications and Trainings
Dale Carnegie Sales Certificate Karrass Effective Negotiating Certificate Sandler Selling System Technical Proficiencies
Synxis Voice Agent, Microsoft Office Suite, Sugar CRM Various RFP Tools: Lanyon, Sabre, Arriba, Jaegger
Publer, Linkedin Navigator, Upmail
Foreign Languages
Fluent in English, French, Italian, and Spanish and conversant German, basic Portuguese
Contact this candidate