Customer service representative
Resume:
Tichina Bryant
Hardworking and eager to learn new things
Conway, SC 29526
************@*****.***
OUTGOING, TRUSTWORTHY, HARDWORKING individual who is seeking to work in a growing organization. Highly organized with excellent listening skills. Customer service-oriented and has a strong desire to learn.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Guest Receptionist
BLUE GREEN CORPORATION - Myrtle Beach, SC
June 2022 to February 2023
• Greet all guests in a warm and professional manner.
• Understand and follow all processes as outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing and Admin.
• Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
• Accurately assign guests to a Sales Representative in the order they arrive.
• Ensure all information is updated in Concierge from the guest registration within a timely fashion.
• Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed. Medical Screener
KEDPlasma LLC - Myrtle Beach, SC
August 2021 to March 2022
1. Perform donor identification, registration and screening; to determine donor suitability according to cGMPs, DCOPs, CFR, PPTA standards, customer specifications and Company policies. 2. Draw vein and finger stick samples.
3. Maintain smooth and efficient flow of donors through registration and screening. 4. Coordinate with physician/physician substitutes for physicals, assessments, document review, SPE approval, NAT testing protocols, immunizations, etc. 5. Perform calibration and cleaning of equipment as required by pre-determined schedules and in accordance with DCOP’s.
6. Perform donor identification and review of records according to SOP’s. 7. Perform Haemonetics Auto pheresis setup and programming with understanding of alarm signals during operation, shut down, and in the event of power failure. 8. Maintain equipment calibration, standardization, and cleaning schedules according to SOP’s. 9. Ensure that the donor floor is properly stocked with supplies and soft goods. 10. Perform proper DMS computer entry and comments for donor data and exceptions and assist in other activities as required.
11. Record any required documentation accurately and in compliance with Company SOP’s. 12. Monitor donors for possible issues with their donation, understand how to handle donor adverse events and collection exceptions.
Office Clerk
Premier Home Care - Holly Hill, SC
November 2020 to August 2021
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. General office clerks type, format, or edit routine memos. General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. PBX Operator/ Night Auditor
Beach Cove Resort - North Myrtle Beach, SC
June 2020 to November 2020
• Answer the switchboard in a calm and professional manner.
• Page all personnel as authorized in department procedures in a professional manner. You will page, verify, and record all calls.
• Maintain department on-call schedules.
• Report all telephone repair problems to appropriate areas as directed.
• Hotel Tasks. Record and analyze daily financial transactions, including telephone charges, food and beverage revenue, and posting credit card charges. Perform desk clerk duties like checking guests in and out and answering questions
Key Holder and Sales Associate
Flamingo Joe's - Myrtle Beach, SC
March 2019 to March 2020
Opening and closing the store. Handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized. Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.
Night Auditor
Bay View Resort - Myrtle Beach, SC
September 2017 to April 2018
Hotel Tasks. Record and analyze daily financial transactions, including telephone charges, food and beverage revenue, and posting credit card charges. Perform desk clerk duties like checking guests in and out and answering questions
Night Auditor
BEACH COLONY RESORT - Myrtle Beach, SC
June 2017 to September 2017
Hotel Tasks. Record and analyze daily financial transactions, including telephone charges, food and beverage revenue, and posting credit card charges. Perform desk clerk duties like checking guests in and out and answering questions
Education
Diploma in Applied Science in Medical Billing and Coding Horry-Georgetown Technical College - Conway, SC
December 2018 to May 2020
High school or equivalent in General Studies
Conway High School - Conway, SC
August 2009 to January 2013
Skills
• Front Desk
• Guest Service
• Customer Service (5 years)
• Microsoft word (7 years)
• Microsoft excel (5 years)
• Customer Support
• Customer Care
• Medical Terminology (2 years)
• Reception
• Medical information (5 years)
• Retail Sales (2 years)
• Leadership Experience (1 year)
• Customer Service (5 years)
• Hotel Experience (3 years)
• Microsoft Office (6 years)
• Microsoft Powerpoint (5 years)
• Microsoft Outlook (6 years)
• Communication skills (8 years)
• CPT Coding
• ICD-10
• Computer Skills (8 years)
• ICD Coding
• Medical Billing
• Medical Coding
• ICD-9
• Cash Handling (5 years)
• Multi-line Phone Systems
• HIPAA
• Typing (10+ years)
• Dispatch (5 years)
• Care plans
• Kronos
• Time management
• EMR systems
• Medical office experience
• Vital signs
• Anatomy knowledge
• Caregiving
• Patient monitoring
• OSHA
• Documentation Review
• Medical scheduling
• Medical receptionist
• Property management
• Marketing
• English
• Windows
• Guest relations
• Data collection
• Blood sampling
• iOS
• Mac OS
• QuickBooks
Certifications and Licenses
Driver's License
February 2020 to February 2028
Medical Billing and Coding
May 2020 to Present
identifying diagnoses, medical tests, treatments, and procedures found in clinical documentation and then transcribing this patient data into standardized codes to bill government and commercial payers for physician reimbursement.
Additional Information
RELATED SKILLS:
•Good Communication
•Quick Learner
•Time Management
•Team Player
Contact this candidate