Business Analyst Product Owner

JENNIFER B. CATES-SPANGLER

Senior Business Analyst

816-***-****, *-*****@*******.***

SUMMARY

Experienced user and data driven Business Analyst and Product Owner with a proven track record of delivering quality product functionality by completing all phases of software development life cycle

(SDLC). Skilled in analysis, requirements, and design initiatives as well as prioritizing and managing backlog items. Proficient in collaborating with stakeholders and development teams to identify user stories and deliver innovative solutions that meet both user needs and business objectives. KEY SKILLS

• Over 15 years Business Analyst and Project

Owner/Coordination Experience including

modernization efforts

• Methodologies: Waterfall, Agile/ Scrum

including Scrum Ceremonies

• Acting Liaison to Ensure Collaboration with

Development Team, Internal, and External

Stakeholders

• SDLC: Business Need Analysis,

Requirement Gathering, Design, and User

Story Management

• Business Process Flow Mapping: Provision

and Visio

• Data and Infrastructure/Architecture

Analysis: Basic SQL and File Aid for DB2

• Development Product Leadership: Front-

end, Web, and Mainframe

• User Acceptance Testing: Test Cases, Test

Scenarios and Test Coordination

• Documentation: Internal and External Users

• Facilitation, Training, and Development

EXPERIENCE

National Insurance Producer Registry, Kansas City, MO Contract Business Analyst (11/2023-04/2024)

• Evaluated regulatory compliance for insurance agents and brokers across fifty states, found gaps and developed enhancement solutions

• Analyzed defects and enhancement requests, created user stories and acceptance criteria to support product backlog refinement

Federal Reserve Bank, Kansas City, MO

Senior Systems Business Analyst (11/2018-09/2023)

• Coordinated project deliverables through Agile and SDLC methodology as a Business Analyst and Product Owner, collaborated with stakeholders, determined and prioritized functional and non- functional requirements

• Facilitated requirement gathering sessions, documented data/process workflows, and proposed solutions to meet business needs focused on modernization efforts

• Conducted and completed user interviews, workflow story boards, epics, user stories, acceptance criteria, and business scenarios

• Led efforts to deliver requirements, documented proposed solutions, wrote program specs and coordinated with UX designers to build UI features as well as developed procedural documentation DST Systems, Inc. Kansas City, MO Senior Systems Business Analyst (01/2018 – 10/2018)

• Provided business leadership, as Business Analyst and Product Owner, for multiple projects, analyzed enhancements, and developed design solutions as well as authored required project documentation

• Collaborated with cross-functional Scrum teams, estimated project scope, and prioritized project backlog

• Wrote detailed user stories and documents project requirements and design as well as identified potential system risks

• Assisted Quality Analyst (QA) with test planning, wrote and executed scenarios, and reported issues

• Implemented project functionality as well as trained clients DST Systems, Inc. Kansas City, MO, Application Analyst Consultant (12/2012 – 12/2017)

• Led business effort as a part of an Agile project team in both a Business Analyst and Product Owner capacity

• Served as a liaison between the client and development teams

• Facilitated client communication and meetings to gather requirements and discuss design

• Researched and analyzed current client processes and procedures to find business needs

• Designed UIs and technical solutions

• Developed and published project documentation

• Oversaw test script development and execution of testing activities

• Prepared and trained clients for implementation

DST Systems, Inc. Kansas City, MO, Principal Applications Analyst (04/2005 – 11/2012)

• Provided development team business leadership in all project phases

• Analyzed client process and workflows to find business needs and confirm requirements

• Researched data tables, structures, and data maps to ensure workable product design

• Led and collaborated efforts with modernizing data to centralize existing VSAM (Virtual Storage Access Method) data into a DB2 environment as well as authored project documentation

• Designed User Interfaces (UIs), mainframe screens, and conducted usability testing

• Wrote test scripts, executed test scripts, and coordinated testing DST Systems, Inc. Kansas City, MO Senior Applications Analyst (08/1999 – 03/2005)

• Led all business aspects of a project for all phases of project lifecycle

• Helped onboard new clients through technical data analysis

• Analyzed gaps between current available system functionality and client needs

• Executed test scenarios and coordinated test plan activities DST Systems, Inc. Kansas City, MO, Staff Business Analyst (04/1997-07/1999)

• Helped technical team with developing multiple versions of a new desktop project

• Wrote and executed test scripts, reported test issues, and managed reported issues

• Coordinated communication with a third-party vendor to keep the project on schedule

• Documented all phases of project from analysis to implementation EDUCATION

Emporia State University, Emporia, KS

Bachelor of Science Business Administration (Completed)

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