Team Members Staff Development

Saint Peters, MO ***** 314-***-**** ********@*********.*** WWW: Bold Profile

STEFANIE S. HELFER

Knowledgeable candidate who brings a highly developed business sense and creative problem-solving skills, as well as the ability to quickly assess operational needs and develop innovative strategies to successfully increase productivity and efficiency. An organized and dependable individual, who is experienced as a supervisor, leading team members with efficient job task completion, assigning tasks, training employees, providing feedback, mediating interpersonal conflicts, and implementing company procedures. Provides leadership and creative vision which drives team members to strive to meet goals. PROFESSIONAL

SUMMARY

SKILLS ● Effective Communication

● Active Listening

Professional Services

Marketing

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● Critical Thinking

MS Excel, Word,

PowerPoint, Publisher

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● Customer Response

● Legal Documentation

● Program Evaluation

● Team builder

● Staff Development

● Project Planning

PRE-PLANNING ADVISOR 02/2024 to Current

Dignity Memorial, St. Louis, MO

MANAGER & TRAINING SUPERVISOR 03/2010 to 11/2023

Park Lawn Corporation, St. Charles, MO

WORK HISTORY

Increased client satisfaction by providing personalized pre-planning advice and recommendations.

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Streamlined workflow by implementing efficient organization strategies for client documents and records.

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Assisted clients in completing necessary documentation accurately and efficiently, ensuring a smooth pre-planning process from start to finish.

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Collaborated with team members to develop comprehensive pre-planning packages tailored to individual needs.

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Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients at all times.

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Leveraged strong problem-solving skills to address unique client situations or challenges, ensuring a satisfactory resolution for all parties involved.

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Offered thoughtful and empathetic support to grieving families, providing guidance and resources to help them navigate the complex pre-planning process.

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Managed funeral home location, staff, and yearly budget of more than $3 million to maintain successful operation of revenue and profits.

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Support staff with onboarding and orientation training for new employees, including OSHA, FTC, NFDA, and MFDEA. Assess new employee skills and strengths to provide customized training, as well as motivational training to approx. 40 employees to be productive and

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BEREAVEMENT COORDINATOR/VOLUNTEER COORDINATOR 02/2008 to 03/2010 AmHeart Hospice, St. Louis, MO

engaged in their work.

Collaborate with company leaders and department managers to determine training needs to ensure education of positions and quality of job performance.

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Update employees with latest policies, procedures and compliance standards, as well as selecting and writing appropriate curriculum for specific course topics.

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Provide recommendations for process improvements and discontinuation of ineffective or outdated methods.

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Create and maintain detailed training records and reports for management review, along with scheduling and coordinating training sessions, booking facilities, and arranging catering.

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Display highest level of professionalism and sensitivity when working with grieving family members.

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Support grieving families through their journey with arranging funeral services to meet their budget and desires, including writing obituaries and designing unique memorial opportunities.

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Promote funeral service merchandise such as caskets, urns, outer burial containers, and flowers.

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Arrange clergy, music, programs, printing, flowers, and other service details for client families, including scheduling grave opening and closings.

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● Communicate with insurance companies to secure death benefits for payment of services.

● Complete death certificates, burial permits, and other legal documents. Applied suitable interventions to meet needs of patients and families and demonstrated understanding of community health, welfare, and social agencies.

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Seamlessly adapted to patient and family cultures, beliefs and values and when providing bereavement support to accommodate individual needs.

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Completed follow-up assessments and coordinated resources and referrals based on assessment.

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Relayed clinical review to bereavement team and coordinated orientation, education, and development of team members and volunteers.

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Planned, coordinated, and facilitated bereavement groups and delivered ongoing compassionate support to bereaved.

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● Developed and implemented onboarding and orientation programs for new volunteers. Coordinated implementation of people-related services, policies, and programs through departmental staff.

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Coordinated and delivered seminars throughout various communities related to healthcare, caregiving, and hospice.

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Lindenwood University, Saint Charles, MO

Master of Arts, Professional Counseling, 05/2012

Lindenwood University, Saint Charles, MO

Bachelor Of Arts, Gerontology, 05/2009

EDUCATION

CERTIFICATIONS ● Licensed Life Insurance Agent - Since 02/2024

● Licensed Preneed Sales Agent - Since 03/2024

● Licensed Funeral Director - Since 07/2011

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