Customer Service Representative
Resume:
VIRGINIA
SWABB
*********@*****.***
Corpus Christi, TX 78418
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
The Results Companies/ For BCBS Of New Jersey - Customer Service Representative
Corpus Christi Tx • 02/2018 - Current
Radisson And, Candlewood Suites - Night Auitor
Corpus Christi Tx • 08/2014 - 01/2018
First Data And Apac - Customer Service Representative Corpus Christi TX • 10/2009 - 09/2014
Crowne Plaza Hotel & Resorts - Night Auditor
Houston, TX • 07/2001 - 09/2009
WORK HISTORY
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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• Performed nightly updates to room charges and rates. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Ran daily, weekly and monthly reports to close day and meet objectives.
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• Monitored facility security for guest and personnel safety. Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
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SKILLS
• Account Management
• Customer Relations
• Microsoft Excel
• Active Listening
• Lotus Notes
• Microsoft Word
• Call Center Operations
US Navy A School
San Diego, CA • 02/1978
None: Computer Operations
EDUCATION
• Oversaw night auditing of daily room occupancy and hotel revenue. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
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Generated and printed daily financial reports to track hotel performance.
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