I am unemployed at the moment,but I m hoping to get this job

Kevin A. Taylor

Mount Wolf, PA ***** • 240-***-**** • *****.*.********@*****.***

Highly credentialed professional seeking growth-oriented Sales Role. Results-focused leader specializing in driving operations growth by initiating cross-functional solutions to support payroll, personnel planning, scheduling, and customer service efforts eager to offer 15+ years of dynamic experience toward maximizing a progressive employer’s core success. Profile of Qualifications

Microsoft Office 365 • Creating Problem Solving Skills • Inventory Management • System Training • Cash Management • Team Building • Career Development • Business Sales • Sales Training • Customer Service • Process Improvement • Policy / Procedures Development • Employee Scheduling

• Integral leader who offers proven experience in customer service.

• Ambitious self-starter who contributes superior attention-to-detail and sharp analytical abilities, including regularly taking the initiative to lead value-added efforts and managing a team to exceed their goals.

• Excellent communicator who seamlessly interfaces among senior leaders, company management and customers.

Ashley Furniture 10/02/2023 to present

• Discovering Furniture needs

• Upselling

• Entering in furniture needs into the computer system

• Knowledge of the computer system

T-MOBILE September 2013 – March 2023

Retail Associate Manager

• Supervise team members in assisting customers

• Developing and rolling out Quality Monitoring methodology and scorecards.

• Conduct surveillance to detect internal and external theft and handle situation according to company standards.

• Conduct routine inspections of the facility to maintain physical security and protection of assets.

• Monitor closed circuit television systems, if applicable.

• Enforce company standards as they relate to security and loss prevention procedures.

• Conduct daily store audits.

• Conduct weekly receiving audits.

• Conduct weekly out of code audits.

• Conduct employee interviews only when instructed to by the store manager.

• Report policy violations to Store Manager of Security and Loss Prevention

• To maintain and submit all necessary documentation including but not limited to apprehension reports, employee warnings, audits and weekly reports.

• Develop and rollout Quality Monitoring and loss prevention methodologies.

• Develop secure system solutions to meet LP program requirements.

• Participate in various LP audit.

• Partner with supervisors to address team member level quality concerns.

• Identify new training needs and develop trainings.

• Schedule and lead new hire training for team member.

• Monitor team member to ensure quality of interactions with customers.

• Ensure completion of trainings store wide.

• Manage multiple interactions by floor coaching.

• Responsible for staying up to date on the latest product inventory and records, services, training and product security equipment.

• Create, facilitate, and train numerous employees on product loss prevention.

• Ensure that teams are knowledgeable about corporate and store communications. Kevin A. Taylor Resume • Page Two 240-***-****

T-Mobile

Retail Sales Leader October 2009 – August 2013

• Overseeing local sales, promotions and campaigns

• Planning and directing the hiring and training of new Sales Representatives.

• Directing and coordinating all sales activities.

• Preparing sales budgets and projections and approving expenditures

• Tracking and analyzing sales statistics based on key quantitative metrics

• Handling and resolving customer complaints regarding a product or service

• Setting discount rates and determining price schedules

• Serving as the face of the organization to internal and external partners

• Making data-informed decisions to drive performance and resource allocation

• Developing and maintaining relationships with key clients

• Setting sales quotas and goals

• Overseeing and directing performance of the sales team

• Identifying emerging markets to find new sales opportunities

• Defining and executing territory sales plans

• Offered consultative sales and service on the sales floor during retail hours.

• Partnered with the Retail Store Manager to help recruit, develop, motivate and manage a high- performing team.

• Helped sales team meet and exceed individual and team sales goals.

• Executed the processes and procedures that ensure that the "back" of the store works as well as the

"front" from a customer perspective.

• Set up store collateral for the new store presentation.

• Established Store Goals and alert co-workers to the daily goals.

• BlackBerry Market Technician Specialist.

• Organized and facilitated outreach events to gain business.

• Counted and managed store's Inventory and Cash.

Retail Sales Associate December 2007 – October 2009 T-Mobile

• Counted and provided change as necessary.

• Knowledgeable on all products and services.

• Trained others on products and services including phones sold and features offered.

• Sold customers on different features offered and accessories.

• Performed BlackBerry in store technical and /specialist functions.

• Rectified customers billing, upgrade, activation, and feature issues with customer service.

• Set up handsets for customers.

• Closed the store at the end of the day.

• Trained new employees on day-to-day transactions.

• Built proficiency related to serving and selling to customers.

• Helped customers with mobile devices thru online or within Customer Care in-store.

• Demonstrated latest technology to customer’s in-store.

• Engaged with customers to identify needs to improve their services, plans and devices.

• Managed services and sales needs with composure, integrity and compassion.

• Supported team initiatives and create an inclusive environment.

• Trained others on products and services including phones sold and features offered. Education, Additional Training and Awards

• Towson State University, Towson, MD, 2007-2008

• Prince George’s Community College, Largo, MD, 2005-2007

• High School Diploma Laurel High, Laurel, MD, 2006

• Career Development Program 2008

• Winners Circle 2008

Contact this candidate