Assistant Manager Customer Service
Resume:
Sasha Leigh
Garden City, ID *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Relief Manager
Republic Storage - Garden City, ID
February 2023 to September 2023
Able to work alone with no supervision for 10hr work days(including weekends) Learned and operated self storage facility through Sitelink. Provided onsite management relief from their duties. Maintained and operated sales/rental office at multiple locations throughout the Treasure Valley. (9 of the 13 facility’s)
Kept occupancy rates elevated and merchandise sales above quota. Provided a friendly upbeat first point of contact for potential tenants/ current tenants. Preformed weekly cash box, rental, & move-out audits. Updated and maintained price list, available units, and inventory. Assistant Manager
Airbnb - Idaho City, ID
March 2022 to January 2023
1. Find co-hosting opportunities.
2. Managing property listings and bookings
3. Providing an excellent report with communicating with guests 4. Providing an exceptional guest experience from check-in until checkouts 5. Building a solid foundation with homeowner
6. Organizing, scheduling, and tracking cleaning and maintenance tasks 7. Performing marketing tasks
8. Making sure the “space” is not only decorated but making sure that these enhancements fall within the budget
Education
Some college in Associate of Art concentration in human services University of Phoenix-Online Campus - Phoenix, AZ
January 2011 to October 2012
Skills
• Assistant manager experience
• Cash handling
• Merchandising
• Microsoft Word
• Sales
• Inventory control
• Upselling
• Leadership
• Property management
• Customer service
• Interior design
• Painting
• Marketing
• Loss prevention
• Microsoft Office (7 years)
• Store Management Experience
• QuickBooks
• Site Link (1 year)
Languages
• English - Fluent
Certifications and Licenses
Driver's License
September 2016 to September 2024
Assessments
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Dog & cat groomer — Proficient
February 2023
Dog and cat grooming in a salon setting
Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Verbal communication — Proficient
February 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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