Customer Service Medical Assistant

Mary Walsh

N*** W***** Vicksburg Ave. Germantown WI 53022 414-***-**** **************@*****.***

Career Objective

To obtain employment as a Medical Assistant or similar position in the medical field to help doctors and nurses by providing direct patient care to help patients live healthier lives.

Education

Associates Degree M.A.T.C

●Major: Business Management

DEPARTMENT OF HEALTH & FAMILY SERVICES

●Licensed CNA

Experience

Aurora Medical Center, West Allis 1/2020- Present

●CPR certified CNA providing assistance to patients on Med/Surgery Floor

●Medical Record documentation.

●Monitoring Vital Signs and Blood Sugar.

●Reporting observation of the patient to nursing supervisor.

●Assisting in Activities of Daily Living.

●Daily care of patients, including but not limited to assisting with meals and personal care.

Recover Care at the Village of the Falls, Menomonee Falls 1/2009- Present

●Administer First Aid; determine if additional medical attention is needed.

●Daily care of patients, including but not limited to assisting with meals and personal care.

●Distribution of medication to clients

●Maintain health records and logs with confidentiality

●Communicate with clients and family members as needed regarding care within HIPAA guidelines.

Fleet Farm, Menomonee Falls - 10/2000-6/2019

CUSTOMER SERVICE MANAGER

●Elevated store’s guest-satisfaction from 84% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

●Direct the daily operations of the customer service team.

●Exemplified excellent customer service delivery in all interactions with customers.

●Correspond with corporate office and customers via email, telephone and in-person.

●Cash handling in excess of over $40,000 daily.

●Over 5 year’s experience as a Senior Manager in Customer Service.

●Trouble shoot, analyze, forecast and execute decision.

●Manage a high-volume workload within a deadline-driven environment.

Skills & Abilities

●Strong organizational, prioritizing, and multi-tasking skills

●Detail Orientated

●Skilled at presentation and facilitation

●Team leadership and interpersonal skills

●Participates and maintains safety and dignity of patient

●Creating rational solution through problem solving skills

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