Customer Service Administrative Assistant
Resume:
ALYSSA FELDMAN
ADMINISTRATIVE ASSISTANT SANTA MONICA, UNITED STATES 310-***-****
DETAILS
Santa Monica
United States
********@*****.***
SKILLS
Effective Time Management
Customer Service
CRM Software
Schedule Management
Microsoft Office Suite
Quickbooks
Problem-Solving
Google Workplace (G Suite)
Back-office management
Data Entry
Excel
PROFILE
Dedicated professional with strength in customer service, and administration with a solid background handling high-volume workloads. Documents preparation, high volume mail, schedule maintenance, and database updates. Willing to take on high-volume tasks to support teams. Expertise in troubleshooting and providing successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
EMPLOYMENT HISTORY
Client Relations Representative at OMK, LLC, Encino CA April 2019 — March 2024
• Serve as the primary point of contact for a portfolio of 120+ corporate clients across technology, finance, and healthcare sectors
• Build and maintain positive client relationships through proactive communication and personalized service
• Investigate and resolve complex client issues by coordinating cross-functional resources and developing creative solutions
• Analyze client data, feedback, and market trends to identify areas for improvement and new business opportunities
• Organized all meetings, and took notes for follow-up and corporate minutes.
• Prepare detailed reports and deliver presentations to update clients on account status and strategic initiatives
• Achieved highest client satisfaction ratings company-wide for 2 consecutive years
(2021 & 2022)
• Scheduled all international travel and developed business agendas.
• Responsible for organizing all corporate parties (menu, catering, music, invitations, valet). - Traveling with family both domestic and international. Office Manager at BiomeTech, LLC, Venice CA
December 2015 — February 2019
• Supervise and train 4 administrative assistants, conducting performance reviews
• Managed office supplies inventory, negotiating with vendors to reduce costs by 18%
• Resolve customer inquiries and complaints in a timely, professional manner
• Managed calendars and arranged travel for 6 executives and the sales team
• Processed invoices, purchase orders, and vendor payments using Quick Books
• Maintained office equipment, ordered supplies, and liaised with service providers
• Greeted visitors and managed incoming calls in a courteous, professional way
• Plan and execute company meetings, client events, and team-building activities B'Nai Liaison (Part Time) at Kehillat Israel Congregation, Pacific Palisades, CA October 2016 — June 2018
• Welcomed guests, issued passes, and handled incoming phone calls.
• Organized and updated file systems, ensuring easily retrievable records.
• Coordinated and supported B'nai ceremonies and events, ensuring smooth logistics and a positive experience for participants and families
• Collaborated with clergy, staff, and volunteers to ensure successful execution of B'nai programs and activities.
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