Customer Service Representative
Resume:
TRACY MARFO
Worcester, MA *****
************@*****.***
SUMMARY
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
SKILLS
Customer Service
Fluent in English
Knowledge of Microsoft Office
Dependable with the ability to work under pressure
Attention to detail
Focus on customer service
Positive attitude
EXPERIENCE
SPECTRUM CUSTOMER CARE
Worcester, MA
Customer Service Representative 01/2022 to 08/2023
Answered customer inquiries and provided accurate information regarding products and services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
DIVINE HOME HEALTH CARE
Worcester, MA
Direct Care Staff Member 02/2020 to 11/2021
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card or automatic debit.
Accepted cash and credit card payments, issued receipts and provided change.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
HEARTLAND HEALTH CARE CENTER
Ohio, IL
Nursing Home Worker 03/2019 to 12/2019
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case
Help customers find the location of products.
Answer customers' questions, and provide information on procedures or policies.
Issue receipts, refunds, credits, or changes due to customers.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Take orders from patrons for food or beverages
Check its customers to ensure that they are enjoying their meals and take action to correct any problem
Write patron's food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen stuff
EDUCATION AND TRAINING
ASSOCIATE OF SCIENCE: NURSING ASSISTANCE Expected in 2025
Quinsigamond Community College, Worcester, MA
ASSOCIATE OF SCIENCE: NURSING ASSISTANCE 12/2021
American Institute of Alternative Medicine, Columbus, OH
HIGH SCHOOL DIPLOMA 03/2020
Ghana Journalism And Media Studies, Ghana
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