Customer Service Representative
Resume:
Tarena Moore
Fort Mill, SC *****
**************@*****.***
Experienced Customer Service Representative with over a decade of proven success in managing customer inquiries and solving product issues with efficiency. Known for maintaining high customer satisfaction rates and contributing to company success through dedication to service excellence. Also, a seasoned Customer Service Representative boasting ten years of experience across consumer retail and service industries. Demonstrates an exceptional ability to build customer rapport, manage efficient service operations, and tailor solutions to meet diverse customer requirements. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Everise - Remote
September 2023 to March 2024
Excellent communication skills, including active listening and problem-solving
• Ability to learn, adapt, and adjust on the go
• Works well with others and individually
• Possesses a strong work ethic and drive to succeed.
• health Insurance reimbursement
• Industry-leading resources and technology
• Handle inbound and outbound calls to assist customers with inquiries, and concerns
• Provide accurate and timely information to customers regarding services, pricing, and availability
• Update notes in the system to document the outcome of customer calls
• Communicate effectively with customers to understand their needs and resolve any issues or complaints
• Analyze customer feedback and provide suggestions for improvement to enhance the overall customer experience
• Collaborate with other departments to ensure seamless customer service delivery. Customer Service Representative
Lash Group, An AmerisourceBergen Company - Fort Mill, SC February 2019 to March 2023
• Answer inbound and place outbound phone calls,answer questions regarding patients coverage,access,and providers.
Process electronic validation of pharmacy and medical eligibility. Abide by all HIPPA regulations,ensuring the privacy of member information. Document each conversation in the computer system and met daily production goals. Contact insurance companies to verify coverage levels and work with individuals to educate them on their benefits.
Managing patient care.
Answered and screened high volume telephone calls in a courteous manner and recorded messages for providers.
provided information to patient regarding unpaid balance. scheduled patients appointments; procedures according to establish policies. Education
Bachelor's degree in Business Administration
Strayer University-Global Region
Present
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy-Tampa
April 2019 to August 2021
Skills
• Medical Coding
• Customer service
• Patient Care
• Communication skills
• Medical Terminology
• Management
• CPT coding
• Microsoft Office
• Payroll
• Accounting
• Sales
• Organizational skills
• Time management
• Accounting software
• ICD-10
• Microsoft Excel
• Warehouse experience
• Van driver
• Medicare
• Dental assisting
• Accounts receivable
• Microsoft Outlook
• Customer service
• Cleaning
• Residential cleaning
• Commercial cleaning
Certifications and Licenses
Driver's License
Certified Coding Associate
Additional Information
• Provide exceptional customer service to our client's patients while a ccurately recording their information.
• Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements.
• Handle high volumes of inbound and outbound calls.
• Work with various computer programs and will be responsible for meeting individual metrics.
Contact this candidate