Property Management Manager
Resume:
Rena` Tillman
*********@*****.***
Introduction
Assertive, innovative team player with proven experience in hotel & property management, office administration & business management, customer service, sales & marketing, and managing others. I am self-motivated, accountable, and mature with a desire to excel and grow. Superior leadership, supervisory, analytical, and reasoning skills, with demonstrated ability to provide creative solutions to real time challenges. Ability to provide clear direction and balance competing priorities. Corporate image coupled with excellent presentation skills, strong computer skills, strengths in communication and organization, as well as; training & development, profit & financial control, including budgeting, forecasting, market research, strategic planning, and business development.
*Experienced in all property management software such as, Yardi, One-Site, Rent-Redi, etc., as well as Quick books.
Experience
Hotel & Property Management
Regional Property Manager
● I spent the last 15+ years working in the Hotel and Property Management Industry.
● I started in the hotel industry in the hotel sales department, later going into operations, becoming a General Manager.
● I started in property management as a Leasing Consultant, quickly becoming the Property Manager, then later promoted to Regional Manager.
●Regional Manager Responsibilities include directing, monitoring, and leading the entire onsite teams of all properties in the assigned portfolio. This includes managing all aspects of the property's operation, including revenue, expense management, profit & other financial goals while consistently providing guests, residents, vendors, and employees with the highest quality of service and support. I work closely with the Maintenance Supervisor and the maintenance teams to ensure maintenance issues are taken care of in adequate time in the resident’s apartments, and all maintenance issues on site, including capitol items. I also oversaw several new construction projects and remodel’s, working directly with construction crews, sub-contractors, etc. In addition to operations & business administration, I am responsible for the sales & marketing of each asset. This includes creating and implementing new marketing ideas, plans and systems, along with community & public relations, and social media. Researching, strategically positioning ourselves to stay on top of the market, including knowledge of our competitors to ensure we are successful in our leasing and occupancy goals & requirements. Creating & implementing ways to generate and increase income. I am responsible for hiring, training, mentoring, evaluating, and terminating all team members.
Hospitality/Gaming Industry
● I spent the previous 10 years in the Hospitality/Casino Gaming Industry. I worked at the Grand Casino for six (6) years. I started as a Beverage Server while putting myself through college.
● I worked in the Sales & Marketing Department as a Convention & Sales Representative, promoting all areas of the Casino, Hotel, Restaurants, and Convention Center. I also worked In the Player Development Department as a Casino Host. Employment History
Lowe’s Pro Sales Specialist
As a Pro Specialist the focus is on our Pro customers. We work with contractors, businesses, and individuals. We quote orders, sell, and execute the order all the way through to the delivery of the product. It is top priority to deliver excellent service to our Pro customers. Answer Pro customer questions. Execute Pro orders and projects. Demo Lowe’s products and service offerings. Make our Pro customers’ mission your own. Serve as a guide and consultant to every Pro who walks through the doors. Monitor order status of products and special orders and communicate any issues with customers and Lowe’s associates (receiving, delivery, etc.). I am extremely product knowledgeable and knowledgeable in all facets of the building and construction process. Lumber, plumbing, electrical, tools, hardware, flooring, paint, etc. I was a million dollar+ sales producer every year I was working at Lowe’s. I believe my knowledge in Pro sales, my background in construction and overseeing construction sites, including all the sub-contractor’s along with my background in Property and Hotel Management, and my clientele over the last 17 years, makes me and excellent candidate for the position.
Choice Hotels General Manager
As the General Manager, I am responsible for day-to-day operations of the hotel. Other responsibilities include sales & marketing, customer service, and managing a team of employees from all departments. Work with members of management to establish standards, expectations, and set goals. I put together a plan of action to successfully lead my teams to meet and exceed the sales and operational goals. Handle all administrative & business responsibilities, revenue, accounting, and reporting. Prepare and handle all inspections of the hotel, including Choice Brand standard inspections, Health Department, etc.*Relocated back home
Tillman’s Heating & Air / Sunnyside Properties Office Manager
● I perform all administrative & clerical duties including answering phones, scheduling appointments, dispatching technicians, entering all customer and data entry information into Quick books. Utilize Quick books for accounts payable & receivables, monthly invoicing, payroll and more. Handle human resources for the company. Provide excellent customer service. Timely and accurate processing of customer payments. Responsible for collection calls and processing collections. Prepare proposals/bids. Vendor paperwork. Register customer’s equipment online. Handle and process all warranty claims and paperwork. Work directly with manufacturer handling warranty and customer issues. I work directly with the owners in whatever capacity is needed at any given time.
● Sunnyside Properties Property Manager (also owned by Tillman’s HVAC) I manage all the rental properties (21 total). I handle all the leasing, including processing all rental applications and leases. Collect rent, file evictions, and conduct inspections. I handle all the organizing of the turn units with staff and vendors, maintenance requests, and any resident issues.
Broder & Sachse Property Manager
● I was a Residential Property Manager for Broder & Sachse. As the property manager, I am responsible for the day-to-day operations & management of the property. This includes all administrative work, leasing, marketing of the property, resident relations, collections, revenue, expense management, and financial goals. Successfully lead the sales & leasing team, and the maintenance team. Provide the best quality of service to our residents, prospects, vendors, and team members. Wingate by Wyndham Hotel General Manager
● I was the general manager of the hotel. I am responsible for day-to-day operations, sales & marketing, customer service, and managing a team of employees from all departments. Work with members of management to establish standards, expectations, and set goals. I put together a plan of action to successfully lead my teams to meet and exceed the sales and operational goals. Handle all administrative & business responsibilities.
Beacon Communities Regional Property Manager
● I started as a property manager, managing a 400-unit community. I was promoted to Regional Manager. I managed a portfolio of communities in a tri-state area. *Please see Regional Manager Responsibilities above.
Ramada Hotel & Resorts Director of Sales & Marketing / General Manager
● I managed a full-service Ramada Hotel which included hotel, restaurant, lounge, and convention/meeting center. Responsible for day-to-day operations, sales & marketing, customer service, and managing team of employees from all departments. This includes overseeing the Food & Beverage Department, Catering, Groups, and Meetings & Conventions. Work with members of management to establish set standards, expectations, and ultimately performance goals. My job to put together and execute a plan of action to successfully lead my team in all departments to meet and exceed the sales and operational goals. Train employees. Handle all administrative & business responsibilities.
Grand Casino Resort & Hotel Beverage Server (Cocktail Waitress)
● I worked as a beverage server (cocktail waitress) while putting myself through college. After college I went into the Marketing Department in convention and sales promoting all areas of the casino, hotel and convention center, and later became a Casino Host. EDUCATION
University of South Alabama - Mobile, AL 1992-1994 Communication and Broadcast Journalism
William Carey University - Gulfport, MS 1996-1999
Psychology and Marketing
OBJECTIVE
My objective is to obtain a position with a highly respected company where I can utilize my skills, experience, strong work ethic and proven track record to achieve optimal success for my Company. I am a dedicated, loyal employee with enthusiasm, drive and determination, and a team player. I am looking for permanent, long-term employment with opportunities to grow in the company.
Thank you in advance for your time and consideration. Rena` Tillman
Contact this candidate