Customer Service Project Management

BJ

BRENISHA JOYNER

****************@*****.*** 901-***-**** Southaven, MS 38671

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Document Scanning

Database Entry

Telephone Reception

Office Supply Management

File Maintenance

Spreadsheet Development

Meeting Coordination

Customer Engagement

Scheduling

Project Management

Event Coordination

Supply Inventory

Truevine Community Church in Christ

Office Administrator (Part time)

09/2023 - Current

Coordinate activities for the Church ensure efficiency and maintain compliance with company policy

Manage emails, letters, packages, phone calls and other forms of correspondence

Create and update databases and records for financial information, personnel and other data

Track and replace office supplies as necessary to avoid interruptions in standard front office procedures

Submit reports and prepare proposals and presentations as needed. Parties With Precision Southaven, MS

Event Planner / Owner

05/2020 - Current

Plan events for clients; birthday parties, engagement parties, baby showers, weddings, and corporate parties

Listening attentively to customer requests and keeping records of these requests

Managing and budgeting customer finances

Selecting an appropriate venue suitable for the type of event Having good knowledge of geographic locations and their main attractions Organizing audiovisual equipment in advance

Coordinating hotels, transportation, food, and other services needed Attending and monitoring activities to ensure client satisfaction Reviewing bills and approving payments.

Quest Diagnostics Memphis, TN

Supply Replenisher

02/2020 - 05/2023

Managed daily replenishment routines by interacting with the laboratory staff and supply analysts to assure material availability for the lab Conducted regular physical inventory and cycle counts to assure the accuracy of on-hand inventories

Maintained visual management tools (e.g

Summary

Skills

Experience

Kanban) and mistake-proof initiatives (Labels with Photos). DHL supply Chain Southaven, MS

Tasker

08/2018 - 02/2020

Planed, allocated, picked, manifested, and closed daily waves of orders Worked closely with operations to identify and eliminate overages, shorts and damages causing inventory issues

Managed the scheduling of inbound carriers and the outbound shipping schedule by updating appropriate communication methods Generated and utilize system reports and audit sheets to evaluate the shift progress

Communicated directly with the carrier(s) to insure seamless physical and systematic transactions

Managed the exchange of parcel shipments from shipping dock to carrier's truck

Resolved data transmission failures/errors with customer's IT and procurement teams.

Faith Preschool

Preschool Teacher's Assistant

04/2012 - 08/2015

Read stories aloud to groups of children while engaging them in discussion about characters, plotlines.

Supported small group instruction by helping students understand instructions and complete tasks independently when possible. Assisted in preparing lesson materials and bulletin board displays. Maintained safe, clean and constantly supervised play environment. Assisted with implementation of approved lesson plans and daily classroom schedule.

Taught daily life skills and behaviors to students to build practical knowledge.

Backed up lessons with personal support, small group instruction and hands-on activities.

University of Arizona Global Campus Tucson, AZ

Bachelor of Arts in Operations Management

Expected in 05/2025

Northwest Community College Southaven, MS

No Degree

05/2009

Education and Training

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