Part-Time Customer Service

Andrew James Walters

816-***-**** *******.*********@*****.*** Kailua-Kona, HI

EDUCATION

Eckerd College St. Petersburg, FL

Bachelor of Science in Biology: Marine Science, Minor in Management May 2022

● Awards: Eckerd College Dean’s Scholarship

RELEVANT EXPERIENCE

Dolphin Quest Waikoloa, HI

Education Specialist February 2024-Present

● Design educational curriculum surrounding marine conservation for school age students

● Coordinate with members of the training staff to create a seamless transition for field trip groups

● Deliver up to date and new found information to any guests at our facility, as well as updating our learning center Loggerhead Marinelife Center Juno Beach, FL

Marine Science Educator January 2023-January 2024

● Facilitated informational daily programming to guests of LMC while advocating for ocean health and conservation

● Engaged in teaching an educational marine life curriculum supporting students in Title 1 schools in Palm Beach County

● Communicated with staff from each department of LMC to ensure accurate and up to date information to all FloridaTours.com Davie, FL

Guest Service Coordinator (Part-Time) February 2021-January 2024

● Ensured bus drivers arrive to pick up site at proper time

● Solve any issues with drivers that may arise in order to provide excellent service to the customer

● Maintained organization and coordination throughout the bus transport process The Breakers Palm Beach, FL

Server August 2022-July 2023

● Addressed guests in a both timely and professional manner

● Collected and sorted inventory to ensure our products were of the highest quality

● Delivered a customer service experience above and beyond the call of duty Eckerd College Campus Safety St. Petersburg, FL

Emergency Dispatcher and Front Gate Security August 2018-April 2020

● Controlled and reported all access to campus through vehicular traffic

● Fielded emergency calls and supported campus safety personnel as an active dispatcher

● Welcomed visitors and prevented unauthorized access to campus Governor’s Club Golf Course Raleigh, NC

Maintenance Staff Summer 2019

● Monitored course conditions and completed routine maintenance activities

● Operated heavy machinery while executing detail-oriented tasks to groom the golf course

● Surveyed course greens

LEADERSHIP & VOLUNTEER

Loggerhead Marinelife Center Juno Beach, FL

Sea Turtle Nesting Technician June 2023-October 2023

● Excavated sea turtle nests, documenting total hatch success rate

● Sampled nesting mother sea turtles and applied different pit and flipper tags Mote Marine Laboratory and Aquarium Sarasota, FL

Mote Marine Lab Greeter Fall 2018-Spring 2020

● Coordinated with the scientists to ensure the wellbeing of visitors during Aquarium sponsored events

● Researched marine life to care for animals housed at the Lab SKILLS

● Proficient in Microsoft Office (Word, PowerPoint, Excel), Google Suite (Docs, Sheets, Slides), and Zoom

● Classroom Management/Control, Time Management, Problem Solving, Communication

● PADI Advanced Open Water Diver Certification

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