Customer Service Data Entry
Resume:
Shanta General
*************@*****.***
Summary
Compassionate and caring Ophthalmic Assistant with diligent, detail-oriented and methodical approach to completing routine office tasks. Looking to obtain a position in the healthcare field that will allow me the opportunity to utilize and expand my knowledge, skills and abilities.
Skills
HIPAA compliance
Understands medical procedures
Venipuncture and phlebotomy
Medical billing
Charting expertise
Proper sterilization technique
Patient scheduling
Phlebotomy
Communicating with patient families
Data entry
Certified in Basic Life Support (BLS)
Customer Service
EKG set up and monitoring
First aid
Medical terminology
Experience
CSR/Ophthalmic Assistant, UF Health Ophthalmology, 09/29/2-Current Jacksonville, FL
Refraction, Visual field procedures, patient education, medical photography and electronic records
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our department duties.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Unit Clerk, Lakeview Medical Center, January 2012- March 2014 Jacksonville, FL
Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Supported patients with timely and knowledgeable response to diverse requests.
Screened calls and collected messages for unit personnel to promote team efficiency.
Documented vitals and put all lab results into patient charts.
Prepared charts for outpatient and inpatient services.
Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Medical Assistant (Extern), UF Health Commonwealth Family Practice, November 2011- December 2011 Jacksonville, FL
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Reviewed treatment sheets for consistency, completeness and accuracy.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Positioned patients for optimal comfort prior to procedures.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Monitored patient stability by checking vital signs and weight.
Acted as liaison between physician and patient, answering questions and delivering test results.
Medical Biller and Coder, Dr. Kenneth Jones and Associate, November 2007- March 2010 Jacksonville, FL
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
Effectively coordinated all communications between patients, billing personnel and insurance carriers.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Filed and submitted insurance claims.
Utilized electronic charge capture systems to consolidate and streamline billing processes.
Submitted claims to insurance companies.
Education and Training
Certificate/Diploma Medical Assisting, Sanford Brown Institute, Jacksonville, FL October 2011
Certificate/Diploma Medical Billing And Coding, UEI, Jacksonville, FL June 2009
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