Project Manager Data Management

Jasmine Graham

Corona, CA

Mobile: 951-***-****

Email: *************.*******@*****.***

PROFESSIONAL SUMMARY

Accomplished and driven professional with a demonstrated history of progression, elevating from a Billing Specialist Lead to the esteemed position of Director of Operations through unwavering commitment and diligence. Recognized for achieving significant improvements in revenue, cost savings, and operational efficiency throughout tenure. Leveraged leadership acumen to successfully lead large teams and manage substantial budgets, demonstrating capability in handling high-level responsibilities. Cultivated a strong business intuition through academic excellence at California State University of Fullerton, a renowned institution for business education, complemented by practical experience in business management and market research. Known for exceptional communication skills, both written and verbal, coupled with a keen ability to negotiate and manage diverse stakeholders effectively. A strategic thinker with a talent for problem-solving and a commitment to continuous improvement, consistently driving business growth and success. Additionally, with over 6 years of project management experience, ranging from owning my own brand to serving as a project manager at the renowned IBM company, I have cultivated expertise in leading complex initiatives, driving cross-functional collaboration, and delivering impactful results in fast-paced technology environments. Proficient in Master Data Management (MDM) and Product Information Management (PIM), adept at implementing innovative solutions to optimize data quality, governance, and operational efficiency. AREAS OF EXPERTISE

● Master Data Management (MDM)

● Strategic Business Leadership and Management

● Market Analysis, Strategy Development, and

Implementation

● Revenue Optimization Strategies

● Customer Relationship Management (CRM) and

Client Engagement

● Product Information Management (PIM)

● Team Building & Mentoring

● Conflict Resolution and Mediation

● Cross-functional team Collaboration and

Coordination

● Decision-Making and Problem-Solving

● Exceptional Written and Verbal Communication

Coursera

Project Manager

Mountain View, CA

02/2022 - Current

● Orchestrated the implementation of Master Data Management (MDM) solutions at Coursera, harmonizing learner data from diverse platforms to enable tailored learning experiences and deliver precise analytics insights.

● Spearheaded the planning and execution of MDM projects, ensuring the seamless integration of MDM solutions to elevate data quality and governance standards throughout the organization.

● Leveraged Product Information Management (PIM) principles to elevate product data precision and uniformity, engaging cross-functional teams to delineate data prerequisites, institute data governance protocols, and enforce data quality measures.

● Collaborated closely with MDM technical leads to seamlessly embed MDM solutions into project workflows, fortifying data quality and uniformity across the organization's systems and processes.

● Championed Agile practices emphasizing technical excellence, automation, and proactive problem-solving to enhance development processes.

● Maximized project value by understanding and prioritizing the team’s Project Backlog.

● Led the development of innovative software projects in the education technology sector using Agile methodologies and Agile software tools such as Azure DevOps.

● Supported Project Owners with essential backlog management tasks, including backlog refinement, defining acceptance criteria, and leveraging Agile software tools and 3+ years of Agile experience to enhance project functionality and stakeholder satisfaction.

● Facilitated essential Agile and Scrum ceremonies, ensuring adherence to Agile Manifesto principles for quality, predictability, and continuous delivery.

● Made decisions on release dates and content, participating in Agile ceremonies such as Sprint Planning and Backlog Refinement.

● Conducted market research and user interviews, utilizing Tableau for data analysis.

● Translated insights into actionable project requirements, optimizing user experiences iteratively.

● Drive Agile-based go-to-market strategies and sales initiatives, and monitored market trends to inform Agile project strategy and innovation.

IBM

Project Manager (remote)

Dallas, TX

08/2020 - 01/2022

● Implemented Master Data Management (MDM) solutions at IBM to resolve clients' data quality issues and establish consistency in customer data across their systems.

● Collaborated with multinational retail companies, marketing firms, banks, and other clients at IBM to implement MDM solutions tailored to their specific data management needs.

● Led MDM implementation projects at IBM, working closely with clients to understand their requirements and design customized solutions to meet their data governance objectives.

● Facilitated workshops and training sessions for clients' teams to promote understanding and adoption of MDM best practices, empowering them to maintain and manage their data effectively.

● Spearheaded the implementation of Product Information Management (PIM) solutions, enabling clients to centralize and manage product data efficiently across their organization, resulting in improved product information accuracy and consistency.

● Utilized Tableau for data analysis and reporting, enhancing project insights and decision-making capabilities.

● Developed and maintained Agile project plans, timelines, and resource allocations, leveraging tools like Jira for collaboration and transparency.

● Collaborated with cross-functional Agile teams to deliver high-quality solutions iteratively, utilizing Agile methodologies and tools like Jira for stakeholder engagement.

● Served as the primary point of contact for stakeholders, ensuring effective communication and alignment throughout project lifecycles

● Identified and mitigated project risks, leading project planning sessions and coordinating efforts among cross-functional teams.

● Led project planning sessions to outline the scope, goals, deliverables, required resources, budget, and timing of multiple concurrent projects.

● Managed day-to-day project operations, including resource allocation and scheduling, to ensure timely delivery within scope and budget.

● Monitored project progress continuously using tools like Gantt charts and Jira to track deliverables, adjusting schedules and resources as necessary.

New Age Global Trucking

Los Angeles, CA

Promoted to: Director of Operations (remote)

09/2018- 02/2020

● Increased revenue by 20% within six months through strategic enhancements and optimizations in service delivery and operational efficiencies.

● Provided strategic leadership across all operational functions, ensuring cohesive team efforts and streamlined processes.

● Managed fleet operations, optimizing maintenance schedules and routing systems to improve reliability and reduce operational costs.

● Developed and enforced standardized operating procedures to ensure consistency and quality across all operational activities.

● Monitored fuel usage, vehicle performance, and maintenance costs, implementing data-driven strategies to minimize expenses and enhance efficiency.

● Negotiated contracts with suppliers and service providers to secure more favorable terms and improve overall operational outcomes.

● Ensured compliance with industry regulations, maintaining up-to-date knowledge of legal requirements to prevent regulatory issues.

● Recruited, trained, and mentored operational staff, building a skilled and knowledgeable team committed to operational excellence.

● Addressed customer needs and concerns promptly to maintain high levels of satisfaction and service quality.

● Managed operational budgets effectively, ensuring financial targets were met through careful planning and cost control.

Previous Position: Billing Specialist Lead (remote) 02/2018 - 08/2018

● Led a team of billing specialists, providing guidance, training, and support, enhancing their skills and performance through regular educational sessions and hands-on mentorship.

● Implemented streamlined processes for improved billing operations, reducing errors and speeding up the billing cycle through automation and workflow optimization.

● Utilized advanced accounting software to generate accurate and timely invoices, ensuring all billing information was correctly captured and processed.

● Maintained positive customer relationships by addressing billing inquiries and concerns promptly, ensuring satisfaction and trust through transparent communication.

● Set and monitored performance goals for the billing department, adjusting targets as necessary to align with broader business objectives and improve operational efficiency.

● Verified billing data accuracy and resolved discrepancies promptly to maintain financial integrity and ensure compliance with established policies.

● Fostered a positive work environment by promoting open communication, collaboration, and mutual respect, enhancing team morale and overall job satisfaction.

● Collaborated with cross-functional teams, including sales, customer service, and IT, to streamline operations and integrate customer service efforts, enhancing overall service delivery. EDUCATION and CERTIFICATIONS

BS in Business - California State University of Fullerton

● Master Data Management (MDM)

● Product Information Management (PIM)

● Certified Scrum Master (CSM)

● Project Management Professional (PMP)

● Corporate Governance Advisor (CGA)

● Business Ethics Consultant (BEC)

● Strategic Planning Specialist

● Financial Analysis Strategist

TECHNICAL SKILLS

Tools & Software: Riversand, Informatica, Azure DevOps, Jira, Slack, Microsoft Teams, Tableau, Power BI, Quickbooks, XERO, ADP Workforce, Hubspot, Excel, Google Sheets, SAP, Oracle, SOFT SKILLS

● Demonstrates exceptional servant leadership qualities by fostering a collaborative and supportive work environment. Actively involves team members in decision-making processes, significantly enhancing morale and productivity.

● Showcases outstanding oral and written communication skills, ensuring ideas and strategies are conveyed clearly and effectively.

● Proficient in resolving conflicts efficiently, maintaining positive relationships, and minimizing disruptions, thus sustaining high productivity levels.

● Highly organized and capable of multitasking effectively. Manages multiple high-priority projects simultaneously, consistently meeting deadlines and exceeding expectations.

● Exhibits strong leadership skills, inspiring and motivating teams to reach their full potential. Leads by example and empowers team members to take ownership of their responsibilities, which boosts initiative and productivity.

● Proficient in coaching Agile principles and practices, driving continuous improvement and fostering adaptability within the organization.

● Possesses a structured approach and meticulous attention to detail, with a relentless focus on quality. Thrives in fast-paced, deadline-driven environments.

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