Customer Service Excellence and Management
Resume:
Lance R Reynolds
**************@*****.*** • https://www.linkedin.com/in/lance-reynolds-b695a3191/
Qualifications Summary
Dedicated and versatile professional; equipped with strong work ethic ability as well as yearning to never stop learning; poised to excel in management and administration roles.
Administrative Support
Expert at managing day-to-day office operations, such as filing paperwork, answering phone calls, generating documents for meetings, and preparing calendar.
Capable of delivering expert-level assistance with loan processes and coordinating employee training sessions.
Account Management
Well-versed in delivering customer service, accelerating sales growth, and establishing new partnership with focus on improving bottom-line outcomes.
Success in building up accounts with new customers and accounts which haven’t performed to their full potential.
Financial / Mortgage Operations
Skilled at gathering and organizing information and reports, including loss runs, risk assessments, and loss ratings that support underwriting decision.
Adept at reviewing and approving loan documents and assessing financial risk during mortgage application process.
Key Strengths
Adaptable and creative problem-solver with exceptional leadership, negotiation, team collaboration, inter-personal, and analytical skills.
Exhibits strong communication skills with client and peers while maintaining successful working relationships.
Professional Experience
LeaderOne Financial, Phoenix, AZ May 2019 – Present
Mortgage Loan Officer
Collaborate with clients to support in purchasing desired home. Provide exceptional assistance to potential buyers by generating better credit score and paying off debt to fulfill debt-to-income ratios. Controlled document collection to ensure client was qualified to purchase their home. Counseled client through entire process from application to closing.
Universal Technical Institute, Phoenix, AZ March 2008 – 2014
Treasury Specialist/AP Service Representative
Engage with auditors, posting batches, printing, posting, and auditing all checks for accounts payable clients. Enhance performance by training all new employees on Image Now software system for storing and maintaining all paid invoices. Prepare new spreadsheets for treasury and finance team to optimize processes for completing time sensitive projects, including cash posted not moved entries, direct loan, and first century accruals and refunds. Deliver expert-level support in process of developing fuel tax credit system for applying and receiving fuel tax credits.
Key Accomplishments:
●Received various licenses in three states, such as full background check by each state.
●Achieved quality of service by completing filing system makeover and streamlining acquisition of auditor’s requests.
●Managed orders worth hundreds of millions of dollars from federal government as well as developed ACH and book transfer payments for bank processing.
Universal Technical Institute, Scottsdale/Avondale AZ March 2014 – 2019
Purchasing Specialist
Oversaw inventory and ordered product for two campuses and home office to ensure timely delivery of classes. Collaborated with multiple departments including Campus Controller and Director of Education as well as Facilities Director to boost the savings and control spending in order to keep the campus at a profitable level and maintain the highest professionalism. Delivered effective training and educational material to students as vital part of student’s success.
Key Accomplishments:
●Met client satisfaction by delivered outstanding customer service via phone skills and face-to-face communication.
●Established accounts payable as service representative and moved to finance, banking, and treasury, involving various skills.
●Acquired extensive knowledge in retail sales, bartending, phone related sales, finance, financial aid, treasury service, front line customer service, and sports related customer attention.
●Led group of more than 6 to 10 people in several different retail stores, such as Nevada Bobs, Vans Golf Shops, Las Vegas Golf and Tennis, while acting as assistant and General manager
Additional Experience
Intern – Masters in Sports Administration, Universal Technical Institute/Facilities/Avondale AZ
Bartender, Bar Manager & Server, Retail Golf – GM, Phoenix AZ
Sergeant, United States Air Force
E4: MOS: Communications Top Secret Security Clearance
Awarded Commendation Medal for Outstanding Achievement
Recipient of Humanitarian Award and Humanitarian Medal
Education & Licenses
Bachelor of Science Degree in Business Management
DeVry University, Phoenix AZ June 2014
Associates Degree in Accounting
Paradise Valley Community College, Phoenix AZ May 2013
Associates Degree in General Education
Paradise Valley Community College, Phoenix AZ May 2013
Home Inspection License
Mortgage Banker License
Professional Affiliations
United States Golf Association, Ongoing
Arizona Golf Association, Ongoing
Member, Country Club
Superintendent, Golf Course in Texas
Technical Proficiencies
Proficient in utilization of Microsoft Office, Excel, PowerPoint, Word, SMART, Apprise, PeopleSoft, Encompass, and Outlook.
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