Quality Control On-Site

JEREMIAH WALKER

470-***-**** ************@*****.*** linkedin.com/in/jeremiah-walker-0474201b3

PROFESSIONAL EXPERIENCE

ALACRITY SOLUTIONS, STATE FARM CONTRACTOR

Independent Property & Casualty Insurance Field Adjuster – March 2022 – July 2023

• Investigated, evaluated, negotiated, and settled complex property insurance claims and injury claims presented by or against State Farm clients. Conducted on-site investigations to document damages, gather evidence, and interview involved parties and witnesses to determine the cause and scope of the loss.

• Completed detailed reports that outlined inspection findings, assessments, and recommendations.

• Compared facts gathered during investigations against policies to determine claim coverage; extended or denied coverage as appropriate. Prepared appraisals for repairs of routine claims based on information collected from customers and contractors; issued payment to policyholders where possible.

• Facilitated ongoing communication with policyholders, witnesses, contractors, legal professionals, and other stakeholders to gather information and provide updates on the claim status. Selected Achievements:

• Assisted management teams in reconciling unagreed estimates using estimating software.

• Implemented customer-centric approaches and communication strategies that significantly improved customer retention, customer satisfaction scores, and feedback.

• Served as a team leader during catastrophic events; managed large volumes of claims, coordinated resources, and ensured rapid response to policyholders in distress. ESTEE LAUDER

Lead Sales Assistant – July 2021 – February 2022

• Utilized point-of-sale computer systems to process customer sales and oversee cash management.

• Assisted with restocking, receiving, quality control, and inventory management tasks. Performed quality control inspections of inbound merchandise and participated in routine inventory audits.

• Established and maintained customer relationships to drive optimal customer satisfaction and brand loyalty. Selected Achievements:

• Consistently achieved or exceeded all key performance indicator (KPI) metrics and goals. ADDITIONAL EXPERIENCE

• The Home Depot: Forklift Coach / Forklift Operator – September 2020 – July 2021

• Kroger: Head Cashier – September 2019 – September 2020 EDUCATIONAL BACKGROUND

DEVRY UNIVERSITY

Associate of Science, Network and Computer Sciences – August 2020 SKILLS

• Technical: Xactimate, Microsoft Office (Word, Excel), Google Workspace, Zoom

• Industry: Insurance Policy Interpretation, Data Entry, Data Analysis, Investigation, Public Relations, Customer Support, Regulatory Compliance, Conflict Resolution, Documentation, Reporting

• Personal: Leadership, Teamwork, Communication, Attention to Detail, Time Management, Adaptability

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