Customer Service Senior Project

Eddy E. Eromosele

Dover, DE 302-***-**** ***************@*****.***

Professional Summary

Adaptable, collaborative, and dedicated professional with excellent communication, time management, and problem-solving skills. Demonstrated ability in executing tasks with precision and timeliness, championing teamwork, and identifying opportunities to continually improve. Seeking an opportunity to contribute effectively to collaborative project teams and drive successful outcomes in a dynamic professional environment.

Core Competencies

Project Management & Coordination Project Requirements Training Continuous Improvement Data Analysis Strategic Planning Administrative Support Business Processes Stakeholder Engagement Customer Service

Education & Certification

Strayer University, Bachelor of Science: IT Communications & Technology

TTC-Communication Training Center, IT Networking Certification

University Of Benin, Computer Science Diploma

Employment History

Logistics Specialist Walmart Distribution Center Smyrna, DE 2016 – Present

Coordinates and manages the distribution of products to ensure accurate and timely delivery to Walmart stores and customers.

Collaborates with cross-functional teams to address logistics challenges, streamline processes, and implement continuous improvements for a seamless distribution flow.

Proficiently operates powered industrial trucks by efficiently loading and unloading materials to ensure accurate placement and stacking.

Implements an organization system to locate and relocate stock of products on pallets or crates for efficient storage and shipment.

Manages multiple tasks and responsibilities simultaneously while maintaining quality standards to ensure timely execution.

Senior Project Manager Projidy Venture Lagos, Nigeria 2015 – 2016

Led and supervised teams and installation sites to drive the coordination and efficient execution of internet dish, cable, and fiber optics installations for ISP providers.

Spearheaded contract development and negotiation in partnership with stakeholders to establish agreements that met project requirements and aligned with business objectives.

Performed troubleshooting tasks to expediently pinpoint issues and deploy solutions to ensure seamless operations and minimal downtime.

Scheduled and managed the installation process by optimizing timelines and resources to deliver high-quality services on time and within budget.

Senior Project Coordinator TTC Mobile: IT Telecom Lagos, Nigeria 2014 – 2015

Oversaw and managed the company's site contracts and internet disk and model installations, including hardware and software components.

Successfully marketed services to potential clients to enhance new sales and distribution opportunities for scheduling installation services.

Employed conflict management skills to facilitate constructive resolutions and foster positive working relationships to maintain a harmonious team dynamic.

Identified process improvement opportunities to enhance overall productivity and deliver quality outcomes.

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Google Suite, SQL, Agile, Waterfall, Scrum

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